Mackays Hotel

Also Known As:: Mackays Hotel Wick; Mackays Hotel Wick, Scotland, UK

Address: Union Street, Wick KW1 5ED, Scotland

Region: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Wick

Amenities:

Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service

Hotel Style:

Ranked #1 of 4 hotels in Wick

Price Range: $$

Official Description (provided by the hotel):: Mackays Hotel is located in Wick, in the beautiful area of Caithness. The hotel has gained wide recognition for its high standard of award winning service and fine food. Our rooms are warm, comfortable and so welcoming, you’ll find yourself relaxing from the moment you arrive. Using only the best in local produce and fish straight from the boats at Scrabster, No 1 Bistro is one of Caithness’s tastiest choices for lunch and dinner. Our guests can also take advantage of free entry to the local pool and gym and free WiFi throughout the building ... more less

Reservation Options:: TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Mackays Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Ian G

Canberra, Australia

Top Contributor

101 reviews

18 hotel reviews

Reviews in 37 cities

38 helpful votes

“A very average hotel in Wick, Scotland”

Reviewed 14 May 2013 NEW

This hotel is allegedly No 1 in Wick, Scotland. Perhaps this is because there are only three hotels in town ! We stayed in this hotel not by choice, but because another luxury B&B which we'd booked online had been double booked -- and the owners quite decently offered at very short notice to book us into another place. To... More

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Dear Ian G How disappointing to read your review and I am very sorry you feel this way. I have been able to trace your booking and can only apologise unreservedly as we have charged you for the meals twice. We have refunded, not only, your meals but your full drinks bill as recompense for our error on to the... More

Jennifer R

Warrington

Senior Contributor

27 reviews

8 hotel reviews

Reviews in 21 cities

11 helpful votes

“Interesting”

My daughter and I spent a night at this 'quaint' hotel on the shortest street. Check in was quick and welcoming. We were given a room which overlooked the river (thanks) as we had actually booked one on the street side. Thankfully there was a lift (antiquainted) but perfectly workable to take us to our comfortable rooms. Our only criticism... More

Dear Jennifer R Thank you for your review and please accept our apologies for the time taken in the Bistro. We are changing the hairdryers in all the rooms over the next few months, totally agree with your daughter! We are glad you enjoyed our food and hospitality, do come back and visit us again, remind me about the hairdryer... More

JohnC2206

Inverness, United Kingdom

Contributor

19 reviews

3 hotel reviews

Reviews in 5 cities

9 helpful votes

“Excellent”

Reviewed 7 May 2013

Use this hotel for a lot of my visits to the Wick area, mainly through work related. Can't praise this hotel enough. Excellent food very friendly and helpful staff. Rooms very comfortable. There seems never to be a problem when asking for an item, ask and it's there. As far as fitness items are concerned you can use the local... More

See 2 more reviews by JohnC2206 for Wick

Dear JohnC Thank you very much for your comments and we are glad you find the team so helpful - we do like our guests to feel it's a home from home. The food is great, the team really go the extra mile. Glad you appreciate the complimentary access to the pool and gym, means you can eat more! Look... More

Lisa S

1 review

“Recent stay in Mackays Hotel, Wick”

Reviewed 22 April 2013

My partner and I stayed in this hotel at the weekend, and had a really nice time. We arrived on Friday and we were greeted with a warm welcome as soon as we arrived. The check in process was quick and easy, and we were taken through the hall and directed to our room. We were also advised to book... More

Dear Lisa S Thank you very much for your review and we are glad you enjoyed your stay! Our chefs do a great job, we are pleased you enjoyed your meal with us and that the team were attentive to you. I am particularly proud of the team that put together our visitor guide, great teamwork! Do come back and... More

DewinDwl

Bangor, United Kingdom

23 reviews

14 hotel reviews

Reviews in 15 cities

“When does retro or quaint become tired?Lovely old lady, but way too high a price point for the offer.”

Reviewed 19 April 2013

Lovely old building with decent street parking and a welcoming reception area. Incredibly friendly staff. We did a deal at just under £150 DB&B. Past reception, the Public areas are nicely presented and clean. The lift is ancient, but does have a safety system, so assume HSE approve. It could be a feature if it were tidied up inside: peeling... More

Dear DewinDwl I am sorry you felt our rooms did not meet your needs. Refurbishing rooms is an ongoing process for our hotel, the room you and your wife occupied is on the plan for 2013/14. We are not in the position of being able to shut the whole hotel to refurbish every room at the same time. You saw... More

alison d

Edinburgh

Reviewer

5 reviews

Reviews in 4 cities

3 helpful votes

Reviewed 16 April 2013

Spent four days at this excellent hotel. Our room was comfortable and spacious with a very modern en suite. The owners and staff couldn't do enough for us and as my husband is disabled, they did everything to make us feel comfortable. The food cannot be faulted, every meal was delicious. Well worth a visit.

Dear Alison d Thank you very much for your kind words, It's great to read the team delivered some Mackays Magic for you and your husband. They will be so pleased. We hope to welcome you back again sometime soon. Kind regards Ellie More

rtbidrummond

Cairo, Egypt

3 reviews

Reviews in 3 cities

1 helpful vote

“What a Wonderful Hotel”

Reviewed 8 April 2013

This has to be the the warmest welcome and best staff in Scotland. The food is exceptional and very reasonably priced; rooms are clean and very comfortable, well worth a visist and such a nice part of Scotland.

Dear RtbiDrummond Thank you for your lovely review. It's great for the kitchen, housekeeping and front of house teams to get this feedback. They all work verty hard to keep the standards up! So much so that we recently became the first hotel in Scotland to be recognised as a World Host Business! We look forward to welcoming you back... More

Claire A

Hildenborough, United Kingdom

Senior Reviewer

10 reviews

5 hotel reviews

Reviews in 8 cities

10 helpful votes

“Lovely hotel”

Reviewed 7 April 2013

Stayed here over Easter with our children. The staff were very friendly and helpful, and the food was lovely. We did a tour of John O'Groats and a lovely scenic drive round the north tip of Scotland. Would definitely recommend this hotel.

Dear Claire A Thnak you for your lovely comments, it is great to hear we gave you and your family our usual warm welcome and that you all enjoyed the food! (Our chefs are verrrry good!) The North of Scotland does indeed have some fantastic views! We look forward to welcoming you back sometime soon! Kind regards Ellie More

fiddlewifey

Thurso, United Kingdom

17 reviews

Reviews in 12 cities

2 helpful votes

“Warm welcome”

Reviewed 2 April 2013

Lovely friendly hotel. Comfortable well- appointed rooms and attentive staff, with a delicious breakfast on offer. My only gripe is that the morning coffee was rather weak, but I heard that the coffee machine is broken. Please get it fixed soon - looming forward to staying again.

See 3 more reviews by fiddlewifey for Wick

Dear dellahickey Thank you for your kind comments. So sorry about your morning coffee, machine or no - you shouldn't have been given weak coffee, that was a fail on our part! We look forward to welcoming you back with our usual warm Mackays Magic welcome! Kind regards Ellie More

flowerofscotland10

Lochcarron, United Kingdom

36 reviews

20 hotel reviews

Reviews in 27 cities

40 helpful votes

“A friendly and comfortable hotel”

Reviewed 28 March 2013

This is a comfortable albeit a wee bit old-fashioned hotel in the heart of Wick in the Caithness region of the Scottish Highlands. There is easy (if limited) parking right outside the hotel. The hotel is in an oddly-shaped, old Victorian building that reminded me of the Flat Iron Building in New York. Two giant teddy bears greet you in... More

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Dear flowerofscotland10 Thank you for your feedback. We are very sorry the heating was not on in your room, we will pass on the comment to our housekeeping team. Those few days were, as you say, bitterly cold! Our rooms may be a wee bit dated however we are working on this and we are glad you enjoyed our up... More

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Mackays Hotel Reviews, Wick, Scotland, UK

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