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Mercure Inverness Hotel

3.0 of 5
Church Street, Inverness IV1 1QY, Scotland
Hotel amenities
Mercure Inverness Hotel
Ranked #23 of 38 hotels in Inverness
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190 reviews from our community

Traveller rating
    35
    68
    60
    20
    7
See reviews for
Families
28
 
Couples
63
 
Solo
16
 
Business
47
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Aberdeen, United Kingdom
1 review
4 of 5 stars Reviewed 15 May 2013 NEW

We stayed for 2 nights at this hotel. The first night we had a room overlooking the street. There is a bar opposite playing loud music until 12.50am (Friday night) also people shouting and screaming until later than that. I was unable to sleep however my partner was able to. If you are a light sleeper do not have a... More

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Review collected in partnership with Accorhotels.com

FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review
19 May 2013

Dear Guest Thank you for reviewing your stay with us, it is always useful to get constructive and positive feedback. We are obviously aware of the noise that our vibrant city centre can create so we are replacing the windows in the Hotel to provide better sound proofing, we have completed 50% of this work and hope to have the... More

Edinburgh, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 7 May 2013

We travelled to Inverness to attend a family funeral. Our usual hotel was fully booked that we usually use whilst visiting relatives, so we decided to try what used to be the Caledonian in Inverness. It is in a very good location beside the river and for the other amenities in Inverness. We were given a very large top floor... More

Was this review helpful? Yes 2
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review
11 May 2013

Dear Guest Thank you for taking the time to review your stay with us and please let me pass on my personal apology that your stay was not our usual standard. I believe my Operations Manager has been in touch with you but if this is not the case then please let me know by contacting the Hotel. Kind regards... More

Barnsley, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 May 2013

Spent 3 days in Inverness. The hotel is very near the train station (within walking distance) and we were given a very warm welcome. The bedroom was spacious,clean, comfortable and quiet, overlooking the river. The meals were excellent with an extremely friendly staff who couldn't do enough for us. Would recommend this hotel, and would definitely go back there.

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review
11 May 2013

Dear Guest Thank you very much for taking the time to review your stay with us, I am delighted that you enjoyed your stay. I will share your comments with our team but I know they will also be delighted with your comments. Kind regards Fraser Peterkin General Manager More

London, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 30 April 2013

We booked 2 rooms, 1 twin and 1 double for a single night at this hotel. The carpark was a nightmare and not helped by people failing to park properly, but managed to squeeze into a space. It did mean we entered through the back of the hotel which was a bit strange. The staff on reception were very friendly... More

Was this review helpful? Yes 2
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review
2 May 2013

Dear Guest Thank you for taking the time to review your stay with us at Mercure Inverness. I appreciate your thoughts and my apologies that your rooms were so varied, obviously this is not usual practise and I will speak to our Reception team to ensure that this doesnt happen in the future. I hope you enjoyed your visit to... More

yorkshire
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 29 April 2013

As a Club Accor member I received a circular offering a 3 for 2 nights deal which I took up. The hotel is very central and easy to find. The car park is usually very full but there was always a space somewhere, and at £2 per night is good value. Staff were very friendly and eager to help. The... More

Was this review helpful? Yes 3
See 3 more reviews by whitbyladYorkshire for Inverness
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review
2 May 2013

Dear Guest Thank you for choosing to stay with us on your recent visit to Inverness, I am sorry that your stay was not to our usual standard. I appreciate your comments and will work with my team to ensure that the issues you encountered are dealt with. We did have an issue with our lift but we have since... More

Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 April 2013

The Hotel met all my needs. The room was good, the food was good and the gym facilities, whilst basic, met my needs. The Hotel could do with updating, but the staff are well coming and friendly. I was pleased I had good Internet connection in my room. Overall a good stay and I will be returning again next month.

Was this review helpful? Yes
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review
28 April 2013

Dear Guest Thank you for taking the time to review your stay with us and also for choosing to stay with us again, it is always a pleasure to welcome returning and new guests alike. I am pleased that you found time to make use of our leisure facilities when you stayed. I look forward to welcoming you back to... More

Dundee, United Kingdom
1 review
3 of 5 stars Reviewed 25 April 2013

The room was spacious even with the baby cot. The pool was lovely and warm and the other spa facilities were also nice. Unfortunately the hot water in the room was a bit erratic - fine one moment then too cold the next. Overall it was a very enjoyable time. The museum in Inverness was very interesting and the castle... More

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Review collected in partnership with Accorhotels.com

FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review
28 April 2013

Dear Guest Thank you for choosing to stay with us when you visited Inverness and thank you for sharing your views with other travellers. I am delighted that you enjoyed your visit to Inverness and I appreciate your thoughts, I also agree with you about the Castle, it would be great to have it more visitor friendly in the future.... More

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 21 April 2013

Not only am I tired after a three day stay here but so are the rooms. The room i had has a pituresque view from the window of the wheelie bins and a skip. the room itself is in need of a total refurb bed knackered toilet failed to flush properly and on the final day no hot water from... More

Was this review helpful? Yes 2
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review
28 April 2013

Dear Guest Thank you for taking the time to review your recent stay with us, I am sorry to see that your stay was not our usual standard. Our beds are checked on a daily basis by our House Keeping team and replaced where needed from the large stock we keep at the Hotel, I am sorry that you also... More

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derby
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 21 April 2013

I've stayed at the Mercure on a few occasions now. I find the hotel to be very average in many ways. On the plus side it has a decent gym (you need to book the free weights well in advance) and now has free wifi in the rooms (this one is recent, previously you had to sit in the lobby... More

Was this review helpful? Yes 1
See 2 more reviews by pompies for Inverness
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review
28 April 2013

Dear Guest Thank you for choosing to stay with us at Mercure Inverness and for taking the time to review your stay. I appreciate your constructive feedback and I am sure many other travellers will too. I hope that we can welcome you back in the near future and please do ask for a river side room when making your... More

glasgow
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 19 April 2013 via mobile

This is the best located hotel in the city by a mile with views out over the river, it's own car park, and convenient for the station. The rooms and public areas are welcoming enough but needing major expenditure to bring them up to date. Whoever wants a pink bathroom off the public area? having stayed here three times recently... More

Was this review helpful? Yes 1
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review
28 April 2013

Dear Guest Thank you for taking the time to review your stay with us at Mercure Inverness. I appreciate your constructive feedback and we do listen very carefully to all our guests, we do have a planned programme of investment in the Hotel and hope you will see these improvments in the future. Kind regards Fraser Peterkin General Manager More

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Additional Information about Mercure Inverness Hotel

Also Known As:
Ramada Inverness
Inverness Ramada
Mercure Inverness Hotel Scotland
Address: Church Street, Inverness IV1 1QY, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 38 hotels in Inverness
Price Range: $$
Hotel Class:3 star (3*)
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