We can only give this Hotel FULL MARKS ,Staff very friendly & helpful.
Food is FIRST CLASS, Rooms are really comfortable and clean .
Location is perfect,beautiful views over Loch & Mountains,easy access to all major
site seeing in the area.Will stay here again and recommend Imperial Hotel to all my friends.
( BRILLIANT KEEP UP THE GOOD WORK )
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Dear Sir,
Let me start by thanking you for such a nice review regarding your recent stay at our property.
Your feedback is very much appreciated and we are thankful for your appreciation about the service you recieved at our hotel during your stay.I hope to see you again in future.
If we can be of assistance in the future,...
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I stayed at Imperial Hotel for the first time, and I can say I was satisfied with everything.
The hotel has all the facilities that we needed, staff was really friendly and helpful, whatever problem we came up, they helped up immediately. Regarding our room. I would say it was a good room for a short stay, we had enough...
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Dear Guest,
Thank you for taking your time to put a nice positive response with respect to the services you recieved at our hotel.
Your feedback is very much appreciated and we are thankful for your appreciation about the service you recieved at our hotel.
Again, thanks for taking the time and have a great days ahead!
I hope to...
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I have stayed at the Imperial Hotel several times before and knew what to expect. On this occasion, and for the first time, I brought my wife. It is a pleasant, well located hotel - with beautiful views out over the mountains and loch. Its location close to the town centre was a big positive. Our room was well sized,...
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Dear Guest,
I would like to take this opportunity to thank you for your honest and valued feedback regarding your recent experience at the Best Western Imperial Hotel.
Firstly I would like to apologise that we were unable to meet your expectations on this occasion and for not exceeding your expectations. We are happy that you always choose our hotel...
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Having got to the hotel at 3pm, after being told our room was ready at 1pm, we waited a further hour to be showed to our room.
Here's the best bit, the covers have been pulled up over bed sheets that were slept in and had what I can only describe as stains !
The reception staff spoke a bit...
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Dear Guest,
Thank you for taking your time to leave your concerns with regards to your recent stay at Best Western Imperial Hotel.
Following your concerns we have enquired with our staffs about the incident and we haven't found any such occurrence though our checking time is after 2 PM and if any guests willing to check in before that...
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Staff were very friendly, got talked into an upgade if we took breakfast but it was worth it.The room was lovely. Perfect location. Would stay again.
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Dear Guest,
Thank you for taking the time to complete a positive feedback regarding your stay with us.
I would like to express our sincere thanks to you from all the imperial staff, for appraising.
Once again i would like to take this opportunity to thanks you for staying at our hotel.
If there any way i would be of...
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Nice room good food very clean and the staff were very efficient and friendly cannot wait to return
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Dear Guest,
Thank you for completing the feedback with regards to your recent stay at Best Western Imperial Hotel. Your Feedback is very much appreciated and please note that we take all the feedbacks to heart on focussing and improvement.
Can't wait to see you again in future.
If we could be of any assistance then please do not hesitate...
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we booked through a late deal website so worked out cheaper than a less personable premier inn option. the staff were lovely, smiley and polite. room comfy and warm - suited our purpose as a late booked business overnight. we could have eaten out in town cheaper but we arrived lateish and so opted for a barmeal wich could have...
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Dear Guest,
Dear Guest,
Thank you for your stay at Best Western Imperial Hotel. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We have also taken your points about the bar menu and we will...
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This hotel was booked through a late deal website and looked good on the site. However, even paying the reduced rate, I felt this was overpriced and not good value for money. The room was pokey, the cistern ran constantly and the TV only had basic channels. Toilet rolls were the cheapest available!!!. Fire doors were wedged open and when...
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Dear Guest,
I apologize for not exceeding your expectations. We strive to ensure each and every guest experience is satisfying.
Please know that we are taking your feedback to heart and focusing on improving. We have taken the points raised by you in to consideration and we will do our best that these things won’t happen again in future.
It...
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This was typical of a best western hotel good for the money you pay. Nice and clean room but very hot during the night. Breakfast was nice and hot and the staff freindly. The only down side was I booked a room for 3 adults, it was myself and 2 brothers, unfortunately it was a double and single bed, it...
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Dear Guest,
Let me start by thanking you for submitting your point of view regarding your recent stay at our property.
Your feedback is very much appreciated and all the points raised by you had been taken into consideration and I can assure you that my staff and I use this information to do everything possible to create an enjoyable...
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Overall very nice - does exactly what it says on the tin. Don't expect the Savoy but it has a bit more character than a typical chain hotel, whilst still retaining all a chain hotel upsides (very clean, efficent etc.). Room was a bit on the small side but totally live with able.
Staff were also incredibly helpful throughout and...
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Dear Guest,
Thankyou for taking your precious time to leave a review on tripadvisor with regards to your recent stay at our property.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see...
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