staff very helpful and polite,, the rooms clean and well laid out however the closure of the restaurant at 9:00 pm was very inconvenient as we arrived to order something to eat at 9:05pm and the bar stopped serving snacks at 8:30pm other than that a good stop over.
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Dear Guest,
Many thanks for your comments, we are delighted with your feed back regarding our staff and we will ensure to pass it on.
With regards our food service times, if a guest call the hotel pre arrival requesting food outside the service times we will do our best to accomodate any requests. We also provide a room service...
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Stayed in the Hotel for two nights. The hotel rooms have plenty of space and are very comfortable. We had dinner included in our package deal and I have to say the food is amazing. The service was excellent and the bar entertainment fab. The pool and gym facilities are really good. Only 15 minutes walk to the main street...
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Dear Guest,
Many thanks for your great comments, we are delighted you enjoyed all the different areas of the hotel including our Pure Bar, Taste Restaurant and our 5* Leisure Club. We look forward to welcoming you back to us again very soon.
Kind regards the Management and Staff of Hotel Kilkenny.
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Hotel Kilkenny employs a team of 150...
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Myself and my husband stayed overnight here and had a super experience.The staff were extremely friendly and efficient,especially Christian the barman and Sam,in the restaurant, where we had a lovely meal on the friday night.The music in the bar really livened the weekend.We would definitely go back here, and the sooner the better!
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Dear Guest,
Thank you for your kind comments with regards to your last stay with us at Hotel Kilkenny. We are delighted you enjoyed your stay with us and we look forward to welcoming you back to see us again very soon.
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated...
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Stayed at hotel 4 years ago and had a great relaxing time. This time around though completely different story.
Hotel has clearly been hit hard by cost cutting, this was immediatly evident on arrival when we had to que for quiet a while to check as there was only one staff member on reception and lots of people checking in...
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Dear Guest,
I would like to express our disappointment that your stay did not meet your expectations. On a weekend check in we do staff our reception with two or more check in staff, however it can happen that they may be called away from the desk to facilitate a guest request, or to help a guest. The check in...
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I recently had a very happy two night b/b stay in the warm, welcoming and child friendly Hotel Kilkenny. Visiting family in the area over the Christmas holiday season, we were treated to an relatively cheap upgrade due to a glitch in on-line booking skills. Good music, excellent bar food and a palatial leisure centre helped to make the Christmas...
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Dear Guest,
Thank you for your kind comments we are delighted that you enjoyed your stay with us. If you would like to make a booking for Valentines we have great offers for the night of the 14th Feb and also the previous weekend 10th & 11th February. Hopefully we will have the opportunity to welcome you back again soon....
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Got a deal on GoIreland and had a lovely break at this hotel. The positives were:-
(a) located on by-pass but within a short walk of the centre
(b) really good gym and pool looked nice albeit I didn't use it
(c) the breakfast was gorgeous (best I've had in a hotel for a while) and special requests easly dealt...
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Dear Guest,
Thank you for your kind comments and we are delighted you enjoyed your stay with us. Everyone at Hotel Kilkenny looks forward to welcoming you back to see us again very soon
Kind regards the Management and Staff of Hotel Kilkenny.
__________________________________________________________________________
Hotel Kilkenny employs a team of 150 dedicated people who are focused on delivering great customer...
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Stayed in the Hotel Kilkenny for my birthday and have to say was not impressed with how we were treated and having read the other reviews on this page I am going to share my experience. When we arrived to the hotel we were very impressed looks great staff were friendly enough we got ready and headed on out to...
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Dear Guest,
I would like to express our disappointment at your comments. Firstly I would like to say that its unfortunate that you didn't speak to a Manager on the morning of your departure as we have a Manager on Duty available daily and they would have been able to explain the details of the previous evening to you.
I...
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We stayed at Hotel Kilkenny for two nights, for a wedding on New Years Eve.
The wedding was very enjoyable, but I was a bit disappointed overall with the hotel experience itself. First of all, the bedroom. You know, you open the door into some rooms and your immediate reaction is ‘wow’. Unfortunately, it didn’t have that wow factor for...
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Stayed in Hotel Kilkenny for two days and nights and had a wonderful weekend. We were attending a wedding and were treated very well. When we got to the Hotel after the church , one of the guests had a heart attack. The young Manager Dave was very quick to respond and used the defibrillator from the hotel. He continued...
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I had a voucher to use in Hotel kilkenny which I bought on one of the deals on line. I rang up and booked the hotel for a Friday night. My girlfriend got sick on Wed and I called the hotel thursday to see if I can cancell and use the Voucher again another day. Forget the ladies name that...
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Dear Guest,
Many thanks for your comments, the cancellation policy for the hotel is 12 noon the day prior to arrival, once you have cancelled your room outside of this time your voucher would be valid. If this was the case and you were still told that your voucher has become invalid I would ask that you please contact me...
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