Reception poor - had to wait 10 minutes for any staff to turn up to check in. Once checked in was sent to the wrong location for room. Rooms good size and clean. Hotel generally clean and staff helpful. Food good.

Recently refurbished to a high standard, my room was very well furnished but I couldn't turn my radiator off. Informed reception and problem solved by the time I returned from my walk. Good quality food and a good selection and options available. Nothing much in the close vicinity with the exception of the dry ski slope situated right across the... More

We booked a suite and it was a lovely big suite, good size bedroom and good size siting room. We had booked with friends and it was very clear we were together when booking in, but they were on the first floor and we were on the ground floor, which made no sense to me whatsoever, especially given there was... More

This hotel close to the centre of Gloucester has been entirely refurbished. It is modern, light and airy and the rooms are extremely comfortable with all modern facilities including free wifi. We had dinner in the hotel which was excellent and the wine is priced moderately. The only small niggle is that breakfast was entirely buffet style, and so much... More

Myself and my friends came to to the hotel for a spa day and afternoon tea. On arrival the hotel looks basic but to my surprise inside is fabulous, the hotel is immaculately decorated in a very modern style, staff were really friendly. We were led to the spa area and this did not dissapoint, staff were brilliant, there was... More

My wife purchased us a 1 night stay with evening meal as a gift. We had a great say and hotel is well situated to explore the area if your down over the weekend. Swimming pool, sauna and steam room use were included in the cost and were great although a little crowded on the Saturday afternoon as no guests... More

Me and my partner stayed here for a getaway for 1 night. We stayed in the hotel suite (highly reccomended) and this included a 3 course meal,breakfast,massage and full use of the facilities.the only downside to this hotel is the pool can be quite busy with kids,as its a leisure club not a spa..although we have a child so this... More

stayed at he hallmark as dinner bed and breakfast and had a wonderful stay - thankyou to the waitress Nikki and Alina for making our meal amazing! I highly recommend this to anyone as the service is 4* quality like you would expect it to be of the hotel

Me and my partner stayed here for the weekend on a spa break package! What can I say we were chuffed with everything! Massive clean room! The food by far was exceptional! Place very tidy n clean! Staff ultra friendly! If you don't want to eat in the hotel there is food served across he road at the ski resort... More