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All 34 Swindon hotels »

Brook Madison Hotel

3.0 of 5
Oxford Road, Stratton St Margaret, Swindon SN3 4TL, England
Hotel amenities
Ranked #28 of 34 hotels in Swindon
3.5 of 5 stars 69 Reviews
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69 reviews from our community

    Trip type
Traveller rating
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    17
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    7
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Date Rating
glenne_n
Derby England
Senior Reviewer
8 reviews
12 helpful votes
4 of 5 stars Reviewed 7 December 2011

Hotel was suggested by someone who had driven past on a regular basis and knew it was near the venue that I wanted to visit. As usual, I perused TripAdvisor for reviews and was not encouraged by the recently published ones. However, after reading early, and more favourable reviews, it transpired that the Hotel was udergoing refurbishment and some of... More

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Lyn C
Swindon
1 review
2 of 5 stars Reviewed 4 November 2011

From the outside, the hotel looked fine, but on entering the building it was resemblent to a hotel that had been left to decay due to lack of care and investment being put it. After climbing creaky stairs and walking along creaky corridor we found the room - OMG!! The first thing to hit you were the net curtains -... More

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Mike Lee, General Manager at Brook Madison Hotel, responded to this review
24 November 2011

Firstly may I apologise to you as you were obviously upset by the standard of the room. We are always on a continuous improvement programme on our rooms. Brook hotels have recently taken over the management of the hotel, which has 94 bedrooms of which 45 of them have been refurbished. We always sell our refurbished rooms first at a... More

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Ali_S_247
Salisbury, Wiltshire
Senior Contributor
29 reviews
22 helpful votes
2 of 5 stars Reviewed 7 October 2011

I stayed at the Madison Hotel for one night. To be frank, that was enough. The whole place echoes with what must have been a pleasant hotel, but is suffering due to a real lack of investment. The decor is really tatty. The bed was past it's best. The bathroom is overdue a refurb. Meal and breakfast were OK, but... More

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Mike Lee, General Manager at Brook Madison Hotel, responded to this review
24 November 2011

I do apologise that you were in one of the older style room. Brook hotels have recently taken over the running of the Madison Hotel and have an improvement plan in place. Presently we have 45 refurbished rooms.We will not be completely refurbishing the rest of the rooms yet as this is obviously very expensive and of course we are... More

daveleckie
York, United Kingdom
1 review
3 of 5 stars Reviewed 20 September 2011

Very pleasant room, let down by Fawlty Towers experience in the restaurant (and yes, I really had ordered the duck!!!) which was the worst hotel restaurant experience I have ever had (aged 53 and staying in hotels all over Europe very regularly). Sleep there, yes, eat there at your peril!! More

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aynne39
York, United Kingdom
Senior Reviewer
7 reviews
1 helpful vote
2 of 5 stars Reviewed 16 September 2011

Once upon a time, someone must have cared about this hotel. The literature emphasises a commitment to service and putting the customer first. Sadly, this is not interpreted into reality as staff are few and the management disorganised, rude and the entire place shabby and poorly maintained. One redeeming area is the restaurant food which although presented on a grubby... More

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MelFinch
Derbyshire
Top Contributor
55 reviews
27 helpful votes
3 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

We were attending an event on the Friday night in the area, so booked in here for convenience, just bed and breakfast. The room was on the road side but well set back, we needed the window open all night as it was hot but weren't particularly disturbed by the traffic. The room was comfortable, clean and fairly spacious. The... More

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ladysmum
merseyside
Contributor
16 reviews
12 helpful votes
3 of 5 stars Reviewed 6 September 2011

A lot of residents appeared to be having trouble gaining entry into their rooms when we first arrived. Although the manager was very helpful. We had no trouble changing our room from a double to a twin, the reception was very helpful. Room was good, luckily we where at the front of the hotel as some residents at the back... More

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sabreena
yorkshire
2 reviews
1 helpful vote
4 of 5 stars Reviewed 30 August 2011

We stayed here part of a coach holiday. The check in was quick and organised. The staff were helpful. The room was spacious, as a single traveller I got a room with a double bed. The place was clean updated and impressive. There was limited choice for vegetarians at dinner time and the food was basic with small portions. However... More

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hampshirecruiser
fareham
Reviewer
5 reviews
5 helpful votes
3 of 5 stars Reviewed 18 August 2011
1
person found this review helpful

We stayed at the Madison as part of a party of 50 passengers on a short-break coach trip. The hotel is situated next to a busy road. We were allocated a room right at the rear of the hotel and also had the noise of fast trains from the railway line. As there is no air-conditioning, we had to have... More

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RDE411
Swindon, United Kingdom
Contributor
16 reviews
7 helpful votes
5 of 5 stars Reviewed 15 August 2011
2
people found this review helpful

We had our wedding reception here on July 23rd, it was a fantastic day. Attention to detail and friendiness & helpfulness of staff was fantastic. Food was beautifully presented and very tasty. Food served hot and in a timely, effecient and friendly manner. Function room was the perfect size for our wedding party of 50 and the room has windows... More

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Brook Madison Hotel Also Known As

  • Madison Hotel Swindon
  • The Madison Hotel
Address: Oxford Road, Stratton St Margaret, Swindon SN3 4TL, England

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Brook Madison Hotel
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