We stayed at this hotel for 2 nights - 10th & 11th Feb 2012. We found the hotel easily following sign posts and found the hotel to be of good standard. The receptionists were friendly and welcoming. On arrival our room was extremley warm with outside temps hitting -9.5 on the 2nd night, and snow on the ground, despite this... More

The hotel is depressing. The restaurant meals are very average and the service extremely poor. We were there for just the one night; not an experience that I would want to repeat. More

The all inclusive deal was very good value for the money and i would recommend it. The room we were allocated (49) was great, large bed, flat screen TV, heating/air con en suite toilet/shower, wifi worked perfect. Room was clean and was well stocked with essentials for team/coffee making. All the staff where very friendly and helpful. The food was... More

When we initially booked we were told all rooms had been refurbished which upon our arrival we found not to be the case. We were allocated to room 19 - not refurbed, stale/musty smelling and quite dated. This was not the room advertised on the website. We were told there were no refurbed rooms available. After 10 mins of deliberation... More

I had a problem when checking out: I was obliged to pay in Euros when I insisted to be invoiced in Pounds. Because of the scandalous exchange rate, I paid an extra20€. I complained twice to the General Manager, Mr Hasan Ozdal, but no proposal to compensate the loss, not even a reply! More

It really seems people either love or hate this hotel reading other reviews. My wife and I stayed here for 2 nights in Feb and overall the stay was enjoyable. I can't dispute what others say about their rooms, but the room we had (31) was fine, comfortable and had everything we needed. The pool and spa etc was also... More

I spent two nights at the mercure hotel and from the moment I arrived I couldn't wait to leave. The pool was full of screaming kids, the sauna was cold, the food was over priced and had very small portions, the shower flooded, the room stank like stale smoke, the bathrobes were grubby, curtain rail was broken, I wasn't told... More

Myself and my wife booked our yearly break at this hotel. The facilities were good but the customer service and food was awful. We were the only people in the restaurant and when my wife went to order at the bar, she was ignored and had to ask someone to get their attention. We had some queries about the menu... More

Firstly I never write reviews, however need to forewarn future visitors. The leisure facilities attached to the hotel is open to the general public, not just members. Pay as you go, and no towels, although hotel guests are free (complete nightmare). My Saturday visit was terrible, suppose to be romantic but far from it. The pool was full of kids... More