Arrived very late on a cold, Sunday night so no food and the bar was closed but the receptionist very friendly and helpful. The breakfast was good and the service efficient. However, the hotel is looking a little tired and dated and could do with a refurb. On balance I prefer the Premier Inn or Grays Inn when staying in... More

Coming from Scotland, easy to find from road ,excellent free parking helpful and speedy check in (Helen). 100 metres from the main doors of exhibition so you can nip back at any time. I had a perfect Room 56 , with a quiet and peaceful view over the gardens. Once the door was closed ,I could have been in the... More

just got back from a weekend here the hotel is nice and clean and the rooms are good but i would say the place was totally un-staffed or prepared for a busy weekend , the desk was quite helpful but a bar meal we had was pathetic the portions would not of gone amiss in a Victorian workhouse (we complained... More

We spent our fifth new year's eve here. We only live round the corner and are leisure club members but always stay overnight - it is a real home from home. The staff provide friendly service and it feels small not at all like other 'chain' hotels. See you in December! More

I stayed here overnight on business. The hotel has and is being renovated but there was no disturbance or direct evidence of work. Check in went quickly apart from discussion about the number of "free" internet vouchers. I have two devices but they would only give me one voucher and I would need to purchase another (although you can log... More

My wife and I stayed here during December 2011 and it was a wonderful stay as the rooms were very spacious, nice and clean.As the hotel was not far from the shopping centre and main bus depot, it was easy to walk up to the shops from the hotel.Breakfast was very nice and plenty of choice.Restaurant staff were very friendly... More

Stayed here with my mum and 2girls from saturday to monday, it was lovely,rooms were very clean and was of a high standard,had access to the pool and jacuzzi and the children loved it, we came by train and so when we got here we used the freephone taxi service from the front desk who were very reasonable with.their prices:)... More

Good service and standard of hotel was clean, everything was prepared in a timely manner! More

I stayed from Dec 30th 11 - 2nd Jan 12. I was part of a large group. All our party were extremely happy with the Hotel and service we got throughout our stay. The staff (all departments) were always very helpful and friendly. The food was excellent and my room was spotlessly clean. What more could you ask for?.. Many... More