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Grays Hotel and Conference Centre Reviews, Telford, England

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Grays Hotel and Conference Centre

3.0 of 5
Forge Gate, Telford TF3 4ND, England
Hotel amenities
Grays Hotel and Conference Centre
17 traveller photos
Ranked #8 of 21 hotels in Telford
4.0 of 5 stars 145 Reviews
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145 reviews from our community

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Traveller rating
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Date Rating
London
1 review
“Grays Hotel. Telford”
4 of 5 stars Reviewed 5 May 2013

Having read a lot of reviews about the hotel I was a little sceptical about booking. However I was pleasantly surprised on check in. Very pleasant and helpful staff. Very informative and seemed very interested in why I was in the area with no agenda. I had booked a single room as I was only staying one night but on... More

Was this review helpful? Yes
melstanton, General Manager at Grays Hotel and Conference Centre, responded to this review
15 May 2013

Thank you for your review regarding Grays Hotel, we have checked room 312 for the pressure in the shower and hopefully we have resloved the issue. I was very happy to read that you had an enjoyable stay and we met your expectations. Hope to to see your back very soon. Grays Hotel Team More

1 review
“Laughable restaurant service, defective room keys, great pool & sauna.”
2 of 5 stars Reviewed 13 April 2013 via mobile

Rooms keys only worked once - had to track back to reception to get it validated everytime I left the room. Evening meals variable- steak & ale pie had 6 mushrooms and 3 pieces steak, gammon lovely but chips dried up, baked potato hard in the centre, pâté came with one triangle of Melba toast, 3 out of 5 desserts... More

Was this review helpful? Yes
melstanton, General Manager at Grays Hotel and Conference Centre, responded to this review
19 April 2013

After reading this review we failed as soon as you had to walk backwards and forwards to Reception to be able to get into your bedroom? You found you bedroom acceptable and the pool and sauna was lovely and may have been the best part of your stay. I have no excusses on why their was issues at Dinner service,... More

York, GB
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
“Lovely break”
5 of 5 stars Reviewed 8 April 2013

Stayed there with my wife for five days. I had planned to only stay for four but enjoyed it so much I extended it by another night. I particularly enjoyed using the pool which was open from 6:30am to 10:00pm,

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melstanton, General Manager at Grays Hotel and Conference Centre, responded to this review
19 April 2013

Thanks for your excellent review for Grays Hotel. Enjoying a swim so early must have been very peaceful and relaxing and hopeful set up you for a busy day. It was good to read you enjoyed our hospitally so much your booked an extra night., Thank you for your kind review and we look forward to welcoming you back very... More

merseyside
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“lovely hotel”
4 of 5 stars Reviewed 8 April 2013

stayed here last year for a conference would recommend it. A little bit a way from conference centre so not as easy to get to and from it but the quality was good. Rooms really nice and staff helpful. Seems nicer than the others for the conference centre because it has its own grounds and not just carparks and concrete.... More

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See 2 more reviews by suzyMerseyside for Telford
melstanton, General Manager at Grays Hotel and Conference Centre, responded to this review
19 April 2013

Thank you for all your positive feed back we are very luckly with our location just seconds from the M54. Plus we are set in our own grounds and guests can't believe they are situated in the middle of Telford. I an also blessed with an amazing friendly staff at Grays Hotel. Thank you for your review and we look... More

Bangor, United Kingdom
2 reviews
“THANKS (STEVEISH)”
5 of 5 stars Reviewed 4 April 2013

Stayed @ greys 22/02/13 had lovely suite,lovely swim,lovely pint,lovely meal and a excellent bottle of wine spot on this time, thanks to all the staff @ grays see you next year the brekkie was also lovely thanks again ,steve.

Was this review helpful? Yes
melstanton, General Manager at Grays Hotel and Conference Centre, responded to this review
5 April 2013

Thanks ( STEVEISH ) Many thanks for your excellent feed back its seems everything was to your liking and we look forward to welcoming you back to Grays Hotel very soon. Christmas maybe? Best Wishes Grays Hotel Team More

Thurso
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Fantastic”
5 of 5 stars Reviewed 17 March 2013

Had an excellent 2 night stay in this Hotel, it is very close to the International Centre where i attended an event. 120 people from the event sat to dinner on Saturday evening and the meals were served with impeccable timing and a sleek operation I've never seen before from the restaurant manager and waiting staff. It was amazing to... More

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melstanton, General Manager at Grays Hotel and Conference Centre, responded to this review
21 March 2013

Thank you for your kind words for Grays Hotel. I was very proud of the whole team over the weekend they worked very hard and worked as a team. Bringing excellent and friendly customer service to all the guests over the weekend. It was pleasant to have you all stay at Grays Hotel and we hope you visit us again... More

Bridgend, United Kingdom
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“OK hotel for a short break with children”
3 of 5 stars Reviewed 17 March 2013

Stayed here for two nights with two small children. As has been said previously, the staff make this hotel, they were amazing and made my grand children feel very special. The hotel itself is ok but not one of the best I've stayed in. Our room was large and easily accommodates a family but was a bit tired. One of... More

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melstanton, General Manager at Grays Hotel and Conference Centre, responded to this review
21 March 2013

Yes your right I an very lucky to have such kind caring staff. It was good to read that your children were looked after and made to feel welcome. We are currently under going a bedroom refurb and the family rooms are on the list to do. We hope to see you and your family return to Grays Hotel in... More

Birmingham
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Not the worst”
4 of 5 stars Reviewed 16 March 2013 via mobile

We got a good deal on the room with breakfast included. We were told it was a newly refurbished room, but if it was, then it needs refurbing again. Bath had marks in, around the towel holder, paint was peeling, around the toilet further paint was peeling. The questionnaire in the room asking about cleanliness etc was obviously from the... More

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melstanton, General Manager at Grays Hotel and Conference Centre, responded to this review
21 March 2013

Thank you taking the time to put your feed back on Trip Advisor. All feed back we receive whether its positive or negitive is always taken on board and action taken. I have make some notes from you feed back and currently resolving them with each department. Thanks again for your review. Best Wishes Grays Hotel Team More

Bromsgrove, UK
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
97 helpful votes 97 helpful votes
“Great Service all round”
5 of 5 stars Reviewed 4 March 2013

Stayed here on business with a party of 15. Hotel looks fairly bland but this is more than made up for by the great staff and excellent service. Check in for party was perfect, no mistakes which for a party this size is unusual. Rooms were nice, large, very clean and well appointed. Dinner that evening was fantastic, nice menu,... More

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melstanton, General Manager at Grays Hotel and Conference Centre, responded to this review
6 March 2013

Wow what an excellent review thank you for taking the time to leave your feed back on Trip Advisor. ( couldn't have written better myself). All your feed back has been passed onto the staff for them to read, We are spending alot of time with our staff on trainng and development and when you read comments like this it... More

Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Modern hotel.”
3 of 5 stars Reviewed 20 February 2013 via mobile

We stayed for three nights. At the weekend rate it was recommended by my manager. Found this place quite expensive in comparison to other places and prices in the area. Very basic could actually do with a refurb. Had a drink in the late bar found this expensive for the prices that they charged.

Was this review helpful? Yes
melstanton, General Manager at Grays Hotel and Conference Centre, responded to this review
6 March 2013

Many thanks for your feed back, Grays Hotel is actually in the middle of a bedroom refurb and we wil be up-dating the Bar and Restaurant very soon. With our Food & Beverage prices we are not that too expensive in the Telford market place and do price comparisons quite often, but like everything else all prices are increasing. On... More

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Additional Information about Grays Hotel and Conference Centre

Also Known As:
Grays Hotel Telford
Grays Hotel And Conference Centre Telford, England
Address: Forge Gate, Telford TF3 4ND, England
Region: United Kingdom > England > Shropshire > Telford
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Telford
#8 Family Hotels in Telford
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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Grays Hotel and Conference Centre
Forge Gate
Telford TF3 4ND
England
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