Very clean and good facilities. Excellent breakfast (not just "continental", but Full English available too).
Customer service is first class: everyone from the front desk to the chambermaids could not have been so helpful. Local knowledge was not brilliant, but this is intended as a short stay hotel.
The rooms are really rather small (12 metres square), with virtually zero...
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Thank you for your kind review regarding our staff and the hotel, we pride ourselves in giving strong customer service and I am glad that this was reflected during your stay.
Thank you for your comments regarding the storgae facilities in the room , as we are an express hotel, this is the design across the brand, however we do...
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This hotel is exactly what it is supposed to be - somewhere convenient for the airport to put your head down. The downside is the cost of food and drink here - I suggest eating before arrival and taking your own drink as the prices are extortionate and the food is just about adequate.
Would use the hotel again but...
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Thank you for taking the time to review our hotel and we are pleased that you were satisfied with your stay.
We are sorry that you did not find the food or drink value for money, however, we are more than happy for guests to bring their own drink to take to their rooms. The Harvester restaurant, next door, is...
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We stayed at the Holiday Inn Express Gatwick-Crawley just one night before an early morning flight out of Gatwick. Our room was spacious, clean, and comfortable. Breakfast was standard for the Holiday Inn Express brand -- simple but good. We had a rental car so I can't speak to the bus service to the airport, but the driving route was...
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Thank you for taking the time to write a review about our hotel, we are so pleased that you enjoyed your stay and we hope to see you again when you are in the Gatwick area.
We really value customer feedback, so once again, many thanks for leaving these comments,
Kind Regards
Nicole Jones
Duty Manager
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I stayed in the hotel for 1 night, prior to moving house. The room was really spacious and comfortable, I loved the "soft" and "firm" labels on the pillows. The bathroom was amazing and the double sized shower had tons of water pressure and really woke me up and helped with my sciatica! I didn't have breakfast as I left...
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Thank you fo taking the time to write a review about the hotel. We are very glad that you enjoyed your stay and that you would stay here again.
I am terribly sorry that your alarm call was incorrect, we do try our upmost to provide a slick and professional service to all our guests so thank you for pointing...
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The hotel is clean and our room was of a good size. Staff on reception were friendly and helpful. However, if you're calculating your budget then add £3 each person each way for the bus to the airport - which soon adds up! And we had to wait half an hour for the bus to get to the airport which...
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Thank you for taking the time to post comments about our hotel, we value all the feedback we received and take all comments very seriously.
I am slightly concerned as the local bus that we suggest to use is the 'Fastway' service, number 20 and only costs £1.80 per person. Please bear this in mind if you ever come to...
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We just used this as a transit motel, very clean and reasonbly comfortable and definitely excellent value. We paid for $60 AUD for the one night we needed with breakfast, great price for what you get.
Depending on your flight arrival time into Gatwick, somewhere closer to the airport may be better. We arrived late Sunday night, and the local...
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Thank you for taking the time to post a review about our hotel, as you are aware we are just over 3 miles from the airport and you can catch the local bus number 20 from Gatwick, however, as you noted, late at night, a taxi can be better/safer.
Just to let you know, the taxi company that we use...
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The room I had was on the ground floor and seemed to be quite new. It had a double bed and a double sofa bed (although I put this away). The hotel is located in the middle of a traffic island but I was not disturbed by any noise from the road. The bathroom was large and modern with a...
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Thank you for taking the time to write all of your feedback on Tripadvisor. We take all the comments very seriously and we are sorry that you did not find the car park to meet your expectations. It seems that you stayed in December and due to the festive period, the Harvester restaurant was quite busy, meaning that our car...
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Outstanding hotel. Very clean and comfortable. Excellent value for money. Good parking. Friendly, polite and efficient staff. Could not fault. Definately recommend.
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Thank you for leaving such a positive review of our hotel, we truly value all the feedback left by our customers and we hope that we will be able to continue to impress you if we are lucky enough to welcome you back to the hotel.
Many Kind Regards
Nicole Jones
Duty Manager
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stayed sfter long train journey from Cornwall arriving at 9.45 pm leaving at 4.15 am!
Staff very efficient and helpful, ordered taxi and arranged early call. Bedroom v good, shower super but managed to slip and fall early in the morning on shower tray. Suggest a non slip mat or supface non stick addition. Otherwise brilliant
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Thank you for taking the time to write such a positive review about our hotel, we are extremely pleased that you found our staff helpful and attentive as this is, of course, what we want to achieve.
I am terribly sorry that you fell in the shower and I hope that this has not altered your thoughts about our hotel...
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Booked this hotel to assist family visit and shopping. Stayed here before in 2003 and the quality and condition has been well maintained. it is well located and convenient for Gatwick airport and has a good Harvester Restaurant attached but we were unable to use it on this occasion. Breakfast has improved and the offer was usual toast, croissants, pastries...
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Thank you for taking the time to write a review about our hotel, we are very pleased that you have found the hotel convenient and enjoyed our improvement that we have made on our complimentary breakfast, making the hotel even better for value!
If you are ever discouraged by high rates, please remember that the best rates are found when...
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