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Europa Gatwick

3.0 of 5
Balcombe Road | Maidenbower, Crawley RH10 7ZR, England
Hotel amenities
Europa Gatwick
Ranked #25 of 25 hotels in Crawley
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997 reviews from our community

Traveller rating
    41
    148
    207
    156
    445
See reviews for
Families
202
 
Couples
404
 
Solo
56
 
Business
77
 
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date Rating
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 18 May 2013 NEW

We stayed at the Europa one night before flying out of Gatwick, our first and last experience of the Britannia Hotel chain. It was cheap and we were hoping a good deal..... but we were wrong. I don't mind cheap, slightly tired hotels when it's just a bed for the night as long as they are clean, this hotel was... More

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Wolverhampton, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW

This is a lovely hotel really, it just needs a bit of loving care! Great for a one night stay as I did to see friends, room was clean and comfortable but could do with a bit of decorating and definitely needs a bathroom makeover! The shower was a bit rusty and cranky but still worked. The reception area is... More

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Edinburgh, United Kingdom
Contributor
17 reviews 17 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 14 May 2013 NEW

Stayed here whilst down on business trip. Absolute pain trying to get parked each day, folk parked all over the place, cars thick with dust and muck each day. Could have been near by building works. They didn't have a clue what was going on at reception or anywhere else for that matter. They wanted bill paid upfront, with surcharges... More

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See 2 more reviews by durkit for Crawley

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4 of 5 stars Reviewed 13 May 2013 NEW

nice hotel recpetion very clean , even tho recpetion staff couldnt speak english very accomodating, and helpful, i was given a familt room as they had no single rooms avalible, nota problem, wifi is only avalible in rec area , very good signal , we arrived at midnight bar was shut but you are able to buy drinks from the... More

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Morden, United Kingdom
Reviewer
4 reviews 4 reviews
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1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 May 2013 NEW

Having booked an 8 day holiday to Italy, we decided to book a hotel near to Gatwick Airport as we had an early flight. Looked on Gatwick Reservations web site, and found the Europa Hotel, offering 1 nights stay and 8 days parking, with Shuttle bus connections to and from North & South Terminals. The Hotel was very clean, as... More

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EuropaGatwick, Guest Relations Manager at Europa Gatwick, responded to this review
15 May 2013

Thank you for your review. We were sorry to read your room was not accessible by lift. The lift does access rooms on this level but unfortunately not all. Maybe next time, we could allocate a more convenient room for you. More

Kent
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 13 May 2013 NEW

I stayed here with my family the night before we was flying out to Tunisia and I can tell you it was shocking! We arrived at the hotel to find no parking spaces and had to park up on the grass and mud on the corner of the car park. When we went into the hotel it stunk of fags... More

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EuropaGatwick, Guest Relations Manager at Europa Gatwick, responded to this review
15 May 2013

Thank you for your feedback. We are sorry the hotel did not live up to your expectations. We will be discussing your review at our management meeting this week and apologise for the disappointment you felt at the time. More

Aylesbury
1 review
5 of 5 stars Reviewed 8 May 2013

We were welcomed in a very friendly manor and when they realized I was staying with my son they changed my room from a double to a twin room. I was really impressed by this and relieved that I would not be black and blue in the morning due to how much my son thrashes about. I asked for a... More

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Review collected in partnership with Easytobook.com

EuropaGatwick, Guest Relations Manager at Europa Gatwick, responded to this review
13 May 2013

Thank you for your review. We were pleased you and your son were happy at the Europa. We look forward to seeing you both next year. More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 7 May 2013

Stayed here with a friend for an early meeting in Gatwick in the morning. The car park was a complete nightmare to find a space, especially in the dark and part of it isn't surfaced. The cleanliness of the hotel needs improving. Finding old water in the kettle, rubbish in the bin and unclean toilet is a very simple fix!... More

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EuropaGatwick, Guest Relations Manager at Europa Gatwick, responded to this review
13 May 2013

Thank you for your review. We are sorry for the problems you encountered in your room, we will be addressing these issues with our housekeeper accordingly. More

Southminster, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 5 May 2013

We booked this along with an APH parking space at Gatwick - hotel good value for what we paid - hotel is a little old looking and the rooms had an old musty smell, tea wasn't very nice, but apart from that it was an all round comfortable stay - we had to get up at 3am in the morning... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 May 2013 via mobile

It does what it says on the tin, somewhere to rest your head before flying, the red sofa at the front door could do with a good clean or reupholstering, the decor looks outdated and somewhat tired..bedding was fresh although the walls could do with a lick of paint..my major downside was I was flying at 6am so being up... More

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EuropaGatwick, Guest Relations Manager at Europa Gatwick, responded to this review
9 May 2013

Thank you for posting your review on Tripadvisor. We were pleased to read that overall you were satisfied with your stay at the Europa. We are aware that some of the sofas need repairing/replacing but thank you for pointing this out to us. There is a rolling programme in place at the Europa for painting and decorating. More

 
 
Europa Gatwick
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Hotel Summarization (Beta)

What travellers say

  • Car park(76)
  • Shuttle buses(27)
  • Parking space(26)
  • Reception staff(10)
  • Next morning(7)
  • Ground floor(6)
  • Bar area(5)
  • Very nice(5)
  • Would not recommend(4)
  • Very good(4)

Additional Information about Europa Gatwick

Address: Balcombe Road | Maidenbower, Crawley RH10 7ZR, England
Region: United Kingdom > England > South East England > West Sussex > Crawley
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 25 hotels in Crawley
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Europa Gatwick Crawley
Europa Hotel Gatwick
Europa Gatwick Hotel

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Europa Gatwick
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