We stayed for 3nights and the stay was really enjoyable,the reception staff were extremely helpful and welcoming. Breakfast was delicious! My daughter particularly enjoyed the waffles! The breakfast staff were really helpful and always greeted with a smile. We ate in the bar one evening and Jenny who served us really went that extra mile when we were told that...
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Stayed at the Hilton Maidstone - booking one of their offers for 2 nights B&B for a very good price. Arrived Friday pm, walked up to the local pub for a meal, had a 3 hour walk Saturday. A swim in the pool in the afternoon.
The breakfast is extremely generous, lots of good variety and the staff at the...
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Dear Greekaholics,
Thank you for your review and praises to the hotel and team, I am please to read you had a good time with us. We hope to welcome you and your friends back to warmer weathere in the near future.
Regards,
Leonardo Gagliano
Hotel Manager
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Nice rooms, very pleasant welcome, good facilities and nice food. What more do you want from 1 night in a hotel??
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Dear reviewer,
Thank you for taking the time to write about your positive experience in our hotel, we look forward to welcoming you back.
Regards,
Leonardo Gagliano
Hotel Manager
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Stayed in a ground floor Deluxe King as a treat for my birthday... the staff were very welcoming and as requested by my wife decorated the room with baloons and decorations.
First to the Pros :
- nice relaxing lobby area
- good buffet breakfast with plenty to chose from
- good customer service and very responsive guest services team...
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Dear reviewer,
Thank you for your constructive feedback and praises to our team, I am also glad that you found the service "great". I am sorry that you did not find our usually efficient heating system good enough to cope with the extreme weather we are experiencing at the moment, we did invest in four back up boilers last year...
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Stayed here for a weekend with family and not for the first time. The staff are always accomodating and the room was clean and spacious, on ground floor near to access to leisure complex. - this is fab and had a couple of hours in pool/sauna etc. not busy really and well looked after. Food is decent here and had...
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Dear Battie1,
Thank you for your compliments, constructive feedback and indeed for your repeated preference. Please note for future reference that we always have promotions combining food and drinks that I am sure are great value for money.
We look forward to welcoming you back again to the Hilton Maidstone.
Regards,
Leonardo Gagliano
Hotel Manager
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I really could not fault our stay I travelled with my husband and two daughters aged 11 and 12 we booked the suite and the double double room that interconnects with the suite, well worth it as the girls have their own space and the additional benefit of a lounge area is a real bonus. We was there to celebrate...
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Reviewed 20 April 2009
Dear Erica,
Thank you for taking the time to write such overwhelmingly kind review. I have shared it with the team and we are delighted to read that we helped you family to have a memorable experience together. That is what hospitality is all about, you made our day!
We hope to have the pleasure to welcoming you back to...
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Won't bore you with the whole saga but following my family and I lunching there today concluded my complaint to Hilton Head Office with the comment that of course my comments were just the whinging of a grumpy old man but suggest they visit the Court Bar and check out the dreadful standard of service and in particular how many...
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Dear Mr Harry,
I am sorry to read that you found reason to be dissatisfied with the service in our lounge, I can assure that we take our customers comments very seriously, if you write to me with more details about the incident it will be investigated and appropriate action will be taken if necessary. I am glad to see...
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My wife and I stayed here for a weekend family celebration. The hotel was up to the standard expected and the bedroom very commodious. Staff were very pleasant and helpful. The choice of food in the buffet restauarnt, particularly at breakfast was excellent, but unfortunately a number of the dishes were not as hot as they shouyld have been. I...
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Dear Welders,
Thank you for your review. I am pleased to read you had an overall satisfactory stay and sorry for the issue with the buffet, we did our best to rotate the dishes regularly to keep them warm until the heating element issue was sorted, which was done promptly but my apologies that it inconvenienced your meal.
Thank you...
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The hotel was easy to find and get to from the M20. On arrival reception staff were very helpful and friendly and the open spaced lounge/lobby was inviting.
Rooms were easy enough to locate, though I did struggle to see if there was a lift to the first floor (I presume there is one!) and so for heavy bags the...
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Dear Miss Radish,
Thank you for your constructive feedback and please accept my apologies that the bedroom decoration did not meet your expectations, however it is positive that overall you found our hotel to be value for money and will come back. We are constantly investing and updating our hotel, most of it out of the public view but necessary...
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This Hilton was nice on the outside along with a nice lounge area but the room was rather disappointing. We didn't get an upgrade as the receptionist indicated that the mattress is being changed and that the regular room he is giving to us instead is a newer and better room - I thought this was strange.
As we walked...
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Dear Iszutoo,
Thank you for your constructive feedback and praises to the service and team, I am glad that you enjoyed the restaurant and health club as well. Please accept my apologies for the Internet issue you experience, BT unfortunately had problems with the Internet service they provide us, my apologies for the delay in finding a solution for your...
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123 Reviews
127 Reviews
96 Reviews
