Having arranged this as a Valentine's treat for my husband, I booked the Honeymoon Suite, was disappointed that it was just an over large room, with a very small sofa in it. The breakfast was disappointing, the sausage tasted of bleach and everything was swimming in grease. The bathroom was freezing cold. The staff were very friendly and helpful but...
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Dear Annie
Thank you for taking the time to write a review about out hotel
It has come as a surprise to read of your thoughts about the Honeymoon suite. I have spoken with my reservations manager and she recalls you mentioned the photos upon our website at the time of booking which is why she allocated that particular room...
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I stay here every 3 months or so on business. the hotel is dated but very quiet. the rooms are comfortable but can be very hot. The food is not very good in either the bar or the restaurant. It is never seasoned meaning it is generally bland and fails to live up to the expectations from the menu.
I...
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Dear Paul
Thank you kindly for your review. I will be sure to pass on your compliments to our staff.
Please accept my sincere apologies that our food did not live up to your expectations.
Negative comments about food in our hotel are rare so could I kindly ask you send me any further information so that I can investigate...
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Stayed here to go see a TV show being filmed at Maidstone Studios. Was good central location.
Room was very small for a double and could have done with a bit more thorough cleaning ( hairs on bathroom floor, stained toilet seat, marks on curtains).
It was fine for a short stopover but wouldn't recommend for weekend away.
Staff were...
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Dear Reviewer,
Thank you for taking the time to post your comments about your stay here with us, I am pleased to read that you found our location central and hope you enjoyed your TV show filming experience.
Please accept my sincere apologies for not meeting your expectations on this occasion; I can assure you that I take action with...
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A very smart hotel, clean and cosy. Breakfast was a nice array of items. Rooms were cosy and smart with lots of nice extras i.e. a sewing kit and a mini cosmetic kit (cotton pads, cotton buds, nail file).
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Dear Reviewer,
Thank you for your kind review. I am pleased to read that you had a comfortable stay with us, it is always a pleasure to read such positive feedback that I can pass on to all of my team. We hope to welcome you back to the hotel in the future. Thank you once again.
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When you enter the lobby of the hotel, it is pleasing to the eye, Reception staff were ok - not english, but could understand her.
When I entered my room thats when the disappoint began, the room smelt strongly of moth balls and paint, the paint was obviously trying to cover up the damp smell but just made it ten...
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Dear Gemma, Thank you for taking the time to post a review on your recent stay. Please accept my sincere apologies for not meeting your expectations on this occasion. We are constantly working to keep the hotel in good decorative order, although we never let rooms on the night this work has taken place. We did unfortunately have a boiler...
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I've stayed here several times now and overall this is a good value hotel. I've paid anywhere between £49 and £90. I stayed last Friday Oct 13th. The staff, as always, were very welcoming and very helpful. Unfortunately the room we got on this occasion was the worse we've had to date - Room 301 - it is a nicely...
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Dear Reviewer, Thank you for your review. I am glad to read that your stays have always been value for money and comfortable. We do like to offer a variation of room to guests returning, however please do state your preference of a garden view room or quiet room upon booking and we will do our upmost to allocate one,...
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I stayed at this hotel for 1 night only whilst visiiting my son's & their families.
It was a lovely hotel, all staff were very friendly & welcoming.
My room was very spacious & very comfortable, nothing could be faulted.
Normally i would stay at premier inn's but a member of the family reccommended this hotel as very near to...
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Dear Des, Thank you for taking the time to leave such praise. It is delightful to know that your first stay at Best Western hotel was with us and was comfortable along with faultless. We always strive to achieve the same experience for all of our guests. We look forward to welcoming you back to the hotel upon your next...
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I stayed here on business with a foreign delegation. The staff were a delight and a credit to the Best Western chain. The hotel did not feel like a chain hotel as all the staff behaved as if it was a small family run business. There was a real feeling of ownership and willingness to help. On arrival one of...
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Dear Graham J, Thank you for your kind review on behalf of you & your group. It is pleasing to read such praises of the hotel and of my team, rest assure I will pass all of these comments on.
We are independently owned and managed; however I would like to inform you that all Best Western hotels do offer...
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A late booking and a cheap price meant I was not expecting very much yet I was pleasantly surprised. I've spent much more and got a lot less elsewhere in Maidstone. I was given a room upgrade on arrival which was large with a huge bathroom, corner bath, walk in shower, nice sofa, desk and a very large bed. Everything...
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Dear Reviewer, Thank you for your superb review. It is always a pleasant experience to read such praises, I will be sure to pass all of your comments onto my team. We strive to achieve such satisfaction for all of our guests and we hope to welcome you back to the hotel. Thank you again.
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Generally this hotel is OK. Felt a little old fashioned in places, with no lift and lots of fire doors etc, but otherwise was fine. The receptionist offered help with my bags, on checkin, but after climbing two flights of stairs and struggled thro the fire doors this fit adult male wished he had accepted the offer.
The breakfast was...
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Dear Reviewer, Thank you for your review. I am pleased to read that our high standard of breakfast service is being upheld; we feel a wide selection is most appropriate in order to contribute to the most important meal of the day. Our breakfast prices do equal £10 per person when pre-booked with accommodation, which is in line with our...
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209 Reviews
123 Reviews
71 Reviews
