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Thistle Manchester


Hotel class 3.0 of 5
3-5 Portland Street | Piccadilly Gardens, Manchester M1 6DP, England
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Reviews you can trust

68% Do not recommend
2.5 of 5 stars 160 reviews
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By trip type
All (160)
[ Date ] [ Rating ]
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2 of 5 stars
Walkabout1   5 contributions
London
18 Mar 2010 | Trip type: Business, Solo travel New

I only stayed one night, upon arrival was impressed with the building, reception and its staff and bar/restaurant area. However, when I arrived in my room (and this should not be taken into account being a smoking room as requested) but I have never seen such a small room, the width of the doorway and hall was for a standard... more

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2 of 5 stars
stevenhughes   2 contributions
london
12 Mar 2010 | Trip type: Business, Solo travel

Recently stayed here for 2 nights for a course, the Reception and public areas are nice and relaxing, however thats were it stops. The bedroom was drab, lots of chipped paint one seat that you could not sit at a desk and work in any normal posture. The bathroom was so small for a double room, hairs in the bath,... more

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1 of 5 stars
greenleader1984   2 contributions
UK
3 Mar 2010 | Trip type: Business, Solo travel

It looks good from the outside and in the lobby. That is were it stops. The room I had was a small rabbit hole. The furnished were all battered as if saved from a skip. The bathroom was full of mould. It was the pits. It made Faulty Towers look great. I will never stay here again. more

Management response from
CRManagerthistle, CRManagerthistle

I was disappointed to hear you did not enjoy your stay. Please be assured i have passed on your comments to our housekeeping team who will address these issues. Please accept our apologies and I hope this will not deter you from using Thistle Hotels for any future visits.

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4 of 5 stars
sue4formulaone   4 contributions
barrow-in-furness
26 Feb 2010 | Trip type: Couples

after reading such awful reviews were suprised at how nice the hotel was, on arrival nearly never got to stay, booked with clubcard vouchers, but hotel seemed to have lost them and were adamant they hadnt received them, luckily i had the post office tracking receipt which showed they had received them in january, but receptionist still said they hadnt... more

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4 of 5 stars
ianjak   2 contributions
Torquay
7 Feb 2010 | Trip type: Couples

Arrived on the Saturday morning and was asked if we would like a smoking room ? I am a smoker so I said yes, got our key an off we went corridors look a little tired, got our room, the smell was awful (stale smoke) and there was no view apart from the roof, I called reception explain that I... more

Management response from
CRManagerthistle, CRManagerthistle

I was disappointed to hear you were not completely satisfied with the room allocated initially however was pleased you were happy with the service provided from our reception team in allocating an alternative room for you. Thank you for your review and we look forward to welcoming you in the future.

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1 of 5 stars
simonsezyeah   1 contribution
kent
29 Jan 2010 | Trip type: Business, Solo travel

I stay in about 100 3* hotels around the UK each year. The Thistle in Piccadilly Manchester is without doubt THE WORST i have ever stayed in. The Room - DIRTY throughout. Stained sheets (which didn't fit), hairs all over the carpet, plug sockets half exposed, cracking walls obviously replastered many times, skirtings hanging off, curtains that have obviously not... more

Management response from
CRManagerthistle, CRManagerthistle

I was disappointed to hear you were not satisfied with your stay, please accept our since apologies for the inconvenience caused to you and that certain aspects of your stay did not meet your expectations. IPlease be assured i have taken up your comments with the relevant members of staff to ensure these issues are addressed.

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1 of 5 stars
oatie   5 contributions
UK
19 Jan 2010 | Trip type: Friends getaway

My friend and I decided to stay at the Thistle Manchester due to a very low rate for a Saturday night stay. Thankfully we booked our twin room in advance as rates on the day had increased 4 fold. On checking in we were informed that our twin room was unavailable and we had been moved to two doubles. These... more

Management response from
CRManagerthistle, CRManagerthistle

Many thanks for sharing your feedback on your recent stay at Thistle Manchester. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that your room was not to your satisfaction and can assure you that we are currently working on updating our rooms. I will also be sure to pass on...

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4 of 5 stars
jimbob025   39 contributions
manchester
15 Jan 2010 | Trip type: Couples

stayed one night for the new years eve party We had a really nice time and meal The late breakfast next morning was also very good Our room was a non smoking room it was also a good room for a short break We found the staff from the reception to the waiters and barmen to be first class Well... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for your review on your recent stay at Thistle Manchester/ I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs in particular the service of our friendly and helpful staff. I will be sure to share your positive comments with the rest of the team...

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1 of 5 stars
BunzerDublin   8 contributions
dublin, ireland
12 Jan 2010 | Trip type: Couples

We had booked this hotel with an internet booking site and got an excellent rate. When we arrived we were given our room. What a shock! Small, dark, dirty and freezing, it was horrendous. The wallpaper was peeling off the walls and where it wasn't it was scuffed and dirty. The 'furniture' was chipped and old. The bath - yellowed... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for taking the time to review your recent stay with us at Thistle Manchester.. Please let me take this opportunity to apologise to you for the poor level of service you experienced during your stay. I have taken note of your comments and I’m disappointed with your description of the cleanliness of the room you were allocated. This...

NOT GOOD
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1 of 5 stars
Nick65UK   1 contribution
UK
6 Jan 2010 | Trip type: Family

The plus points first - The exterior facade and the location which is located within the city centre(this does have the disadvantage however of high NCP parking costs if you have brought a vehicle). The double room we were allocated was small and 'tired' and need of renovation - the curtains were falling apart, the convection heating stuffy and paintwork... more

Management response from
CRManagerthistle, CRManagerthistle

Thank you for taking the time to review your recent stay with us at Thistle Manchester. Please let me take this opportunity to apologise to you for the poor level of service you experienced during your stay. I have taken note of your comments and I’m disappointed with your description of the quality of the room you were allocated. This...

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Thistle Manchester Also Known As

  • Manchester Thistle Hotel
Address: 3-5 Portland Street | Piccadilly Gardens, Manchester M1 6DP, England