Location is good. Rooms are clean and large enough. However, the hotel feels a bit institutional. Internet is a hassle and each day you have to get a password from the front desk and if it is after hours you have to call up to get it. I gave them laundry and had it returned with a note that they...
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Booked via Expedia.fr which gave a good rate in Jan 2012 for a one night stay. The room was excellent. We booked a superior double but it was more like a mini-suite having 2 bathrooms and a lounge area. The room was quiet as it overlooked an internal small courtyard. Service was generally good and the room was clean.
The...
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Dear Madam, Dear Sir,
Thank you for your trust, we are very glad you liked the quality of your room.
It is quite true that we did not have cognac at the bar (no a la carte), and I present to you our sincere apologies for this and also for how the situation was handled.
I spoke with my team...
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This hotel is in the heart of Bordeaux, a charming town that is worth having a look around - don't just rush out to the vineyards! The hotel is what you would expect from a 3 star so there were no surprises with the decor and facilities, but it was clean and comfortable. Our room was very quiet and we...
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Dear Madam, Dear Sir,
Many thanks for your comment, we are very happy that you have had a pleasant stay in our very nice town on Christmas time
Concerning the air conditionning, each room has is own remote control. Our Guests can regular the temperature by their own . We just recommand to keep the windows closed. Then please don't...
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Good and helpful staff very conveniently located for centre of Bordeaux, not noisy.Bathroom was very nice.
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Dear Madam, Dear Sir,
Many thanks for your comment.
All our team is very pleased to know that you have enjoyed your time in Bordeaux.
It is so important for us to make your stay very comfortable.
Perhaps you will have the opportunity to come back .
Don't hesitate to contact us we will be very happy to welcome you...
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Just got back from a two week trip to Bordeaux with my girlfriend. While Bordeaux city center is a nightmare to drive around, this hotel is centrally located, so once you park your car, you are free to walk everywhere. When we arrived, we were given a suite and had our own bathrooms (major plus) on the first floor...
In...
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Dear Sir,
Many thanks for your comment . We are so pleased to know that you have appreciated our stay and get enough time to make tours in our vineyards.
It is true that our location is in the very historical heart of the town. You can very easily discover everything by walk. For instance the Christmas market is taking...
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I have been there for 3 nights in November. Three great things about this hotel: perfect location in downtown Bordeaux, comfortable bed, very quiet. The staff proved friendly, and it is clear to me that they try to make a difference there. I suppose this is to compensate the relative oldness of the equipment and furniture. The lift, although new,...
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We reserved a room with a king-size bed (and paid for it) and we got a queen-size bed without any explanation or apologies. The room was TINY and the view was LOUSY (direct view on a wall, impossible to know if it rains or if it is sunny). We asked the attendant to receive a note of explanation from the...
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This is the fifth message your sent us. We answered you honestly and without any aggressiveness each time. Your first mail was in English, the others was in French, you are coming back to english. Well we try to follow you and answer you correctly.
Your last comment is not true, your room of 20 square meters was not overlooking...
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Friendly staff, clean comfortable rooms, great location!
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Dear Madam,
Thank you very much for your comment .We were also very pleased to welcome you .
We hope that you have had enough time to discover our wonderful town.
If you have the opportunity to come back don't hesitate to contact us or to visit our web site where we are used now to informe our guest about...
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My boyfriend and I stayed in this hotel in Bordeaux for one night for the sole reason that the location is excellent. It's righ in the centre of everything, so you don't need to get public transport or drive. It's about 1 min walk to the Grand Theatre, 1 min walk to the main shopping street, and about 5 mins...
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We had a great 5 night holiday break in Bordeaux. Plenty of places to eat and great wines. The hotel is in a fantastic central location easy walking to almost everything. We did a city walking tour (approx 10€ ) and a half day 2 vineyard tour (approx 30€). The buffet breakfast is a must so try and book with...
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Dear Madam, Dear Sir,
Many thanks for your comment . We are very pleased to know that you enjoyed your stay . If you have the opportunity to come back in our very nice town, it will be a pleasure to give you some new places to discover.
All our team wish you a very nice summer.
Yours Sincerely
Catherine...
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