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Sofitel Biarritz Le Miramar Thalassa sea & spa

5.0 of 5
13 rue Louison Bobet, 64200 Biarritz, France
Hotel amenities
Sofitel Biarritz Le Miramar Thalassa sea & spa
Ranked #7 of 69 hotels in Biarritz
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262 reviews from our community

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Date Rating
France
Top Contributor
60 reviews 60 reviews
54 hotel reviews
Reviews in 52 cities Reviews in 52 cities
104 helpful votes 104 helpful votes
2 of 5 stars Reviewed 15 April 2013

We spent three nights there on a bed-and-breakfast plan and we also ended up having all three dinners at the restaurant. We had many disappointments as the hotel did not honour our reservation, proved noisy making it impossible to rest, and gave poor service especially at the restaurant. 1. Hotel advertises that all its rooms have a bath, which is... More

Was this review helpful? Yes 1
Lower Zambezi National Park, Zambia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 8 April 2013

This is an excellent hotel, especially if you get the ocean view rooms. Bed is huge. Breakfast is awesome, a lot of fresh fruit (mango was divine). Spa is spacious and there really is not anything that you will miss. There are other, possibly even more popular hotels in Biarritz, but I would chose Sofitel over any of them.

Was this review helpful? Yes 2
Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review
18 April 2013

Dear Superann, I was delighted to share with our teams how much you enjoyed your stay among us. It was a delight for us to welcome and to indulge you with our magnifique breakfast and spa. Many thanks for the vote of confidence! Looking forward to welcoming you again, More

Tokyo, Japan
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 20 March 2013

We stayed this hotel in Feburary, so it was out of season and under stormy weather. Our room was facing to the sea but becouse of weather, we see wild sea wave all the day and night. The room was nicely decorated and everything was good. Breakfast was also very good and you can sit in front of wild sea... More

Was this review helpful? Yes 2
Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review
2 April 2013

Dear Koval, Many thanks for posting your positive feedback on TripAdvisor and for choosing Sofitel Biarritz for your stay. You are absolutely right to highlight the wild charm of the Basque weather. We hope you enjoyed it as much as Basque people do. We sincerely hope to have the pleasure to welcome you again in Biarritz. A bientôt ! More

lausanne, switzerland
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 17 March 2013

In addition to all the good things that I have written about this fabulous hotel previously, I now wish to add that the improved breakfast buffet is just about the best and most complete in the world. And the breakfast staff are just as friendly and efficient as in the other parts of the hotel.

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London
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 22 January 2013

Great facilities, clean rooms and bathrooms, polite and friendly staff. A short walk from the town centre and right by the beach. We shared a suite which had 2 TVs, a coffee machine, sound system, twin beds, sofabed, desk, coffee tables, chairs, ensuite bathroom. All were working properly and the room was well cleaned. We tried out the indoor swimming... More

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Review collected in partnership with Accorhotels.com

Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review
25 January 2013

Dear Johnny, We would like to thank you warmly for taking the time to share your experience on TripAdvisor, and for choosing Sofitel Biarritz for your recent stay. Also, thank you for depicting so well all our amenities and facilities. We recommend next time you try our heated outdoors swimming pool which is magical during wintertime. Looking forward to welcoming... More

St-Germain-en-Laye, France
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 January 2013

After an early arrival and not much hope for an early bedroom, we were very pleasantly surprised by a meeting with a relationship manager and an upgrade to a room with a sea view. The rooms are good but the view is definitively a must with the spectacular foam of the braking waves and the light house. The facility is... More

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Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review
25 January 2013

Dear Laurent, First of all, I would like to thank you warmly for choosing to stay at Sofitel Biarritz for New Year’s Eve. I’ve shared your positive feedback with our teams, and we are all absolutely delighted you enjoyed your stay in our house (especially our Guest Relations Manager). You are absolutely right to highlight the variety and quality of... More

Stirling, Scotland
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 21 November 2012

Reception staff, concierge and restaurant staff all very courteous and welcoming. Comfortable spacious room, comfortable super king bed, nice terrace most with sea views,very quiet, and good to have tea making facilities. Free wifi in the room too - extra points for that!!. Good choice at Breakfast. Lovely sun terrace and heated outdoor pool - good access to beach. Hotel... More

Was this review helpful? Yes 1
See 2 more reviews by Kenneth1960 for Biarritz
Emmanuelle-Mahe, Responsable Expérience Clients at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review
28 November 2012

Dear Kenneth, Many thanks for taking the time to share your experience about your stay at our hotel. Our biggest asset is definitely the quality of our teams and we are extremely pleased and grateful when our guests acknowledge our staff’s friendliness and devotion. Also, thank you for pointing out our various facilities you can pick depending on the changing... More

A TripAdvisor Member
4 of 5 stars Reviewed 8 November 2012

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Review collected in partnership with Accorhotels.com

Emmanuelle-Mahe, Responsable Expérience Clients at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review
28 November 2012

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 October 2012 via mobile

We stayed for 2 nights in October 2012 . Firstly we arrived at 8.30 pm with children so went straight to the restaurant for dinner. As we received no service at all after waiting at our table for 20 mins we left and found a nice place to eat in town. We tried again at breakfast - it took 45... More

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Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review
11 October 2012

Dear Guest, I am sorry to read that your stay at Sofitel Biarritz Le Miramar Thalassa sea&spa did not live up to your expectations. Firstly, allow me to offer my apologies regarding the delays you experienced at our restaurant, and the feeling of discomfort you experienced in the corridors. Also I am surprised to hear that you felt neglected by... More

Perth, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 19 September 2012

Had 3 nights here in a Superior room. Rooms are nicely sized and well equipped. Good coffee machine in the room. Also had a nice terrace with a view. Reasonably well equipped gym and nice pool area overlooking the ocean. Exterior of the hotel is very dated and is in desperate need of an update and a paint job. Staff... More

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Emmanuelle-Mahe, Guest Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review
11 October 2012

Dear Guest, I would like to thank you warmly for taking the time to share your experience about your stay at Sofitel Biarritz Le Miramar Thalassa sea&spa. You are absolutely right concerning the need of refurbishing the exterior of the building. However, as the hotel is located in a co-ownership, any action requires global consultation and agreement from the co-owners.... More

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Additional Information about Sofitel Biarritz Le Miramar Thalassa sea & spa

Also Known As:
Sofitel Thalassa Biarritz Hotel
Sofitel Thalassa Biarritz Hotel Biarritz
Sofitel Biarritz
Biarritz Sofitel
Accor Thalassa Biarritz
Address: 13 rue Louison Bobet, 64200 Biarritz, France
Region: France > Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Biarritz
#3 On the Beach Hotels in Biarritz
#4 Luxury Hotels in Biarritz
#6 Family Hotels in Biarritz
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
This luxury hotel and its thalassotherapy institute are located in Biarritz on the Basque Coast, just a stone's throw from the golf course and near to the town center with its luxury boutiques, cosy tearooms, theaters and museums. The hotel's bedrooms boast a balcony and terrace that overlook the magnificent beach. A breathtaking view and truly enchanting setting. ... more   less 
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Sofitel Biarritz Le Miramar Thalassa sea & spa
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