Checked in early not a problem. Excellent customer service!! The room was lovely. Very nice bartender, we enjoyed our stay and will return soon. The hotel is in and great location walking distance to all attractions and the shopping district.

I stayed here certain times for business and leisure and think, this place is one of the best options in Heidelberg, if you want to be close to the old town. The price/perf. ratio is very good compared to other Heidelberg hotels and Heidelberg prices. The Crown Plaza features nicely rooms, but I mentioned that some of them are strongly... More

Conveniently close to Old Town. Surrounding area is peaceful. Front Desk staffs are very accommodating, helpful and friendly. Rooms are big with 2 semi double beds makes it ideal for family use and are equiped with modern facilities. Picture frames on the walls adds home environment. Good Working and writing desk with appropriate lamps Complimentary amenities such as chocates on... More

The hotel was clean and a reasonable walk from the old town. The hotel room looked at other rooms and had no view. Even though the temperature was in the 40's our window was open when we returned for the day which we thought was strange. There is a grocery store across the street. Behind the hotel is the bus... More

A smart hotel only 5 mins walk from the Old Town area. Room clean and decent size. WiFi and car parking cost extra (wifi 22 euros/day I think, parking 20 euros/day) but good wifi always available at Starbucks in main Old Town street (Hauptstrasse) for price of a coffee! And plenty of cafes nearby if you don't want to pay... More

We stayed here for 2 nights in mid April 2013. The location is excellent, just a short walk from the old town. If you are driving the car park is right and then right again (as you go past the main entrance lobby) and under the hotel. We had a studio room on floor 4. Great size room with two... More

We arrived by car in Heidelberg and our sat nav duly deposited us at the train station [Bahnhof] just outside the IBIS hotel, which is not the best part of town! A helpful taxi driver told us there was a major problem with most sat navs as they have the addresses in the centre of town 'up-side down'. He gave... More

This was a pretty nice hotel, stayed two nights. Very clean and nice rooms. I did have to move from my first room as the boiler next door was very loud. The front desk was very accommodating and moved me very quickly. I ate dinner in the bar one night and the food and drinks were good. After I returned,... More

Everything was excellent. And as I forgot a e-book in the room, there were able to sent it afterwards and only charge for the postal. Room, beds and television of high standard. Helpfull staf (i forgot my toot brush and there were no problem to get one for Breakfeast healthy and plenty. The city is also nice.