We arrived early in the morning so the room was not ready. We asked to store our backpacks while we took the train to some of the neighboring Christmas markets. The staff was very friendly and accommodating. Even when they realized the error of our reservation being for three instead of two. When we returned that evening,they had already set... More

I always check out hotels on Tripadvisor before booking, and was impressed by the fact that management had taken the time to reply to many of the comments. I booked by telephone, with charming and helpful Martina, who listened to my request for a room with a wet-room shower which is more suitable for my disabled husband. As we were... More

I stayed at the hotel in April this year and only got to compliment it now. It's a hotel that deserves all praise, amazing staff, a real assett. Every single person in this hotel is so attentive and seems to be there only for you. Nice and clean design and amazing in room/welcome amenities. Amazing breakfast buffet, wide choice of... More

The hotel and rooms were fine, however, the front desk attitude spoiled the stay for me. Not only were they cold, they couldn't/wouldn't answer basic questions such as "where can I go buy water and snacks" "every place is closed". (It wasn't.) I wouldn't stay again even if the location is ideal. On a positive note, the Mercedes-Benz Museum is... More

The hotel is right opposite the train station which was very convenient for me. Even though it is an old hotel, the room I had was very nicely renovated. Bed: I had a very comfy queen size bed. Internet: expensive (14.50 EUR/24h) but worked like a charm Spa and Pool: beautiful (!) pool side and a wonderful steam room and... More

We had a fantastic 4 day stay in this hotel. Check-in was very quick and our rooms were ready for us. Our room faced out onto the main street but noise was not a problem. Room was very big with a walk in area that had wardrobes, safe and storage area for suitcases. Bathroom was excellent with separate toilet. The... More

we stayed here on business and were terribly disappointed by the staff. we were not allowed to use the empty tables near the bar for work(the tables are supposedly only available to people having food, although i never saw anybody there! we were also not offered any alterantive except sitting at the bar. the waiters were always extremely slow and... More

Good point : location, sitting in front of the train station and 5mns from the xmas markets. Excellent service at breakfast Bad point : We checked in as a group of 20 and the receptionist was asking each of us for 160 euros , with no explanation. "you have to put 160 eur " full stop. We are all extremely... More

This is within walking distance of the main sights such as Konigstrasse and Schlossplatz. It is across the road from the train station. New hotel. Pleasant lobby. Nice staff. Well designed clean room with thoughtful décor. Very clean and powerful rainforest shower, However my room was very noisy. I was beside one of the house keeping rooms and there was... More