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The Westin Grand Berlin

5.0 of 5
Friedrichstrasse 158 - 164, 10117 Berlin, Germany
Hotel amenities
The Westin Grand Berlin
Ranked #74 of 660 hotels in Berlin
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1,147 reviews from our community

Traveller rating
    584
    410
    98
    45
    10
See reviews for
Families
106
 
Couples
416
 
Solo
127
 
Business
275
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Suzhou
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

We stayed at the Westin Grand during a long weekend and they were very busy, but we had a really good experience. We were aware that construction was going on next to the hotel (and all over the rest of Berlin as well) so that was not an issue. We also didn't have problems with the AC like other reviewers.... More

Was this review helpful? Yes 1
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
17 May 2013

Dear guest, Thank you for staying with us and thank you for sharing with all of us your impression. We as hotel are delighted you see that you have had a comfortable and enjoyable stay and we felt well. Should you need a home in Berlin again, we hope we will be your first choice. The Westin Grand Berlin, Andrea... More

Fullerton, Ca, USA
Top Contributor
78 reviews 78 reviews
51 hotel reviews
Reviews in 54 cities Reviews in 54 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

Positives - (1) Great location - within walking distance to Museum Island. (2) Upgraded to a Jr Suite due to platinum SPG status - thank you very much -- very nice, clean, spacious room (3) Very comfortable bed (4) Unlike some other reviews, It was actually pretty quiet in our room (# 704) - but it was on Sunday and... More

Was this review helpful? Yes 2
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
17 May 2013

Dear Guest thank you for choosing our hotel for your recent visit in Berlin and thank you for your really detailed report. We are pleased to see that you have enjoyed your stay with us. And we are deeply grateful for your comments. But of course you can park your car by yourself in one of the park houses around.... More

Torremolinos, Spain
Top Contributor
74 reviews 74 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 15 May 2013 NEW

Recently had a 5 night stay in what must be one of the dullest -dreariest hotels in my life i have ever stayed in. It is so unfortunate that the hotel used so much artificial lighting when fotos were being taken for its website which gives a very different perspective to the real hotel on entering. The carpets in the... More

Was this review helpful? Yes 1
See 6 more reviews by IRELANDSMAN for Berlin
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
17 May 2013

Dear guest, we thank you very much for giving us your detailed report about your stay with us guest comments are a valued tool for improving our service. Obviously we could not meet your expectations not a bit and we regret that you were so disappointed. However, our service should work well and we have evaluated your concerns internally for... More

Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 13 May 2013

Pros: 1-fantastic location Cons: 1- service although not bad does not match the price tag 2-very expensive wifi inexcusable when all 3 star hotels offer free wifi 3- rooms below standard of other Westins ( Melbourne , Tokyo) Hope you find this helpful

Was this review helpful? Yes 1
See 3 more reviews by durkadurkaDurka for Berlin
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
17 May 2013

Dear guest, we really regret that we could not meet your expectations; your Impressions are very appreciated for monitoring our standards and for improving our service. Should you give us a second chance we would be pleased to welcome you again. The Westin Grand Berlin-Team, Andrea W. More

Bucharest, Romania
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 9 May 2013

I didn't want to rate it 5/5 because of the room. It was a decent, clean 4* room that needed a little improvement. The location was perfect, right in the middle of everything, unfortunately there are a few construction sites nearby, but it wasn't noisy. Breakfast was one of the best I have ever had - diversified food and very... More

Was this review helpful? Yes 1
See 2 more reviews by Mircea2012 for Berlin
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
13 May 2013

Nice to see, that at the end you were satisfied with our service - this is the aim of our daily work. Thank you so much for being our guest and for your evaluation. Hopefully you will be with us another time again and in the not too distant future - we would be pleased. The Westin Grand Berlin, Andrea... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 May 2013 via mobile

Stayed for 3 nights in this hotel. Nice room, grand interior. Very strategic location from all Berlin's attractions and shopping paradise. Staff are helpful, especially the concierge guys who helped us from sorting itinerary to IT problems. Housekeeping can be improved with daily service, they don't do the bed or change towels until we asked. Breakfast at Euro 32 pp... More

Was this review helpful? Yes 1
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
13 May 2013

Thank you for your report! We are pleased that you have had a pleasant stay; in regards to the Housekeeping service it sounds as there could have been a misunderstanding with the "Do not disturb sign" on the door. Please accept our apology for the inconveniences. Have a good time until your next stay with us - we are looking... More

manchester
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 7 May 2013

It has all been said before. arrived very late on Saturday night and looking for something to eat .Not an issue for the concierge service and it was to remain that way for the next few days . I had spoken to the head concierge and he had done his best. Got into a couple of ver good restaurants. Did... More

Was this review helpful? Yes
See 4 more reviews by rammyscot for Berlin
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
13 May 2013

Dear guest, we thank you for sharing with us your impressions and for giving us your feedback. We are pleased that you enjoyed your stay here. Should you travel plans bring you back tos us: please do not miss to try our breakfast buffet or restaurants - even if it seems costly it is worth it. Yours Westin Grand Berlin-Team,... More

Munich, Germany
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 May 2013

The Grand is a magnificent hotel and we had a great weekend in the heart of Berlin staying there. The staff were fantastic and set us up in a room away from some street construction to avoid the noise. Standard rooms are big and comfortable and the beds are amazing. The location is perfect for touring the main sights or... More

Was this review helpful? Yes
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
7 May 2013

Thank you for this fantastic comment - and for being our guest at all and also for your effort for sharing with us your impressions. We are pleased to read that you have had a comfortable stay with us and we hope you are intending to enjoy the advantages of our hotel again in not too distant future! Your Westin... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 29 April 2013

This hotel is one of the finest that we stayed in during our trip to Europe. Rooms are large and bedding comfortable. Staff are exceeding polite and helpful. The only "rub" is that there is a lot of construction just around the corner from the hotel - but the noise is not noticeable within the Westin.

Was this review helpful? Yes 1
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
3 May 2013

Beautiful review for us - Thank you so much for your efforts to give us your impressions and of course for booking our hotel at first. We are pleased that you could meet and exceed your expectations and that you felt comfortable here. It would be so nice to have you here one day again! Yours Westin Grand Berlin, Andrea... More

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 29 April 2013

Nice hotel. Within walking distance of most major attractions. Great breakfast. Bikes available from concierge and worth taking for a half day's bike tour. Good restaurants within minutes. Would recommend this hotel especially if you're taking a short break to the city

Was this review helpful? Yes 1
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review
3 May 2013

Dear Mary, we just say Thank you for having chosen our hotel and also for giving us your impression - nice that we would convince you. Your Westin Grand Berlin-Team, Andrea W. More

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Hotel Summarization (Beta)

What travellers say

  • Very good(35)
  • Brandenburg gate(35)
  • Great location(21)
  • Unter den Linden(12)
  • Checkpoint charlie(8)
  • Museum island(7)
  • Breakfast buffet(6)
  • Star hotel(4)
  • Lobby bar(3)

Additional Information about The Westin Grand Berlin

Address: Friedrichstrasse 158 - 164, 10117 Berlin, Germany
Region: Germany > Berlin
Amenities:
Bar/Lounge Business Centre Fitness Centre Children Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Romantic Hotels in Berlin
#37 Business Hotels in Berlin
#50 Family Hotels in Berlin
#58 Luxury Hotels in Berlin
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance400 elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa "glow spa & beauty", fitness area, business center, 11 function roomsHave a little relaxation and stay well! ... more   less 
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Also Known As:
The Westin Grand Berlin Hotel Berlin
The Westin Grand Berlin Hotel
Westin Hotel Berlin
Westin Berlin
Berlin Westin

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The Westin Grand Berlin
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