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Steigenberger Hamburg

5.0 of 5
Heiligengeistbruecke 4, 20459 Hamburg, Germany
Hotel amenities
Ranked #21 of 321 hotels in Hamburg
4.5 of 5 stars 386 Reviews
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386 reviews from our community

    Trip type
Traveller rating
    245
    102
    21
    7
    11
Date Rating
Oliver H
Nuremberg, Germany
Senior Reviewer
6 reviews
1 helpful vote
5 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

a modern, stylish hotel with large spacious rooms, perfect and friendly service. Great experience! the hotel rooms have large bathrooms and a desk which really invites to work. The beds are quite comfortable. However, no idea why there is no free internet access. The hotel is downtown close to the Hamburger Michel. Outstanding is the breakfast buffet with an incredible... More

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Bernd Zängle, General Manager at Steigenberger Hamburg, responded to this review
31 January 2012

Dear Oliver, Thank you very much for your nice review. It is a pleasure to hear that you enjoyed your stay with us and your compliments are greatly appreciated. We thank you for your information, that we should provide more modern business solutions. We can understand your irritation about our internet access, unfortunately, we are bound by contract and can... More

John B
London, United Kingdom
1 review
5 of 5 stars Reviewed 19 December 2011

We have just returned from a great trip to Hamburg for the Christmas Market. We used the Steigenberger as our base and we were very impressed. We have a 7 year old son and so wanted a room with enough room to have his bed with us - the room had loads of space even with a single fold up... More

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Karl Schlichting, Manager at Steigenberger Hamburg, responded to this review
21 December 2011

Dear John B, Thank you for your review. We are happy to hear that you have enjoyed your stay with us and we are looking forward to your next stay in Hamburg. Yours sincerely Karl Schlichting General Manager Steigenberger Hotel Hamburg More

mary0128
Frankfurt, Germany
Senior Contributor
35 reviews
8 helpful votes
4 of 5 stars Reviewed 10 December 2011

We went on a business trip to Hamburg and stayed for one night. The hotel is located in the heart of the city, very convenient for shopping. The rooms are quite big compared to typical hotels in the city and they are very comfortable. There is lots of room to work and to relax. The breakfast was great. The choice... More

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Karl Schlichting, Manager at Steigenberger Hamburg, responded to this review
20 December 2011

Dear Mary0128, Thank you for your review. We are looking forward to welcome you again in our hotel and hopefully you have time to use the spa and the restaurants.. Yours sincerely, Karl Schlichting General Manager Steigenberger Hotel Hamburg More

FlowerPetalBlooming
Copenhagen, Denmark
Contributor
11 reviews
4 helpful votes
4 of 5 stars Reviewed 9 December 2011

The Steigenberger is a very nice hotel to step into, though the lobby at times got very busy. The floors with the rooms were quiet and the rooms were nice and spacious. Breakfast is superb, but also comes at a high cost if it is not included (24 EUR from memory). Overall a nice stay, nice food for breakfast and... More

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Karl Schlichting, Manager at Steigenberger Hamburg, responded to this review
20 December 2011

Dear FlowerPetalBlooming, Thank you for your review, we are happy to hear that you have enjoyed your stay with us. We are very sorry that the service in our breakfast restaurant did not meet the level of expectation you had and we assure you that this will not happen again. We would be glad to welcome you again at the... More

Chulodave
Charleston, SC
Contributor
18 reviews
8 helpful votes
4 of 5 stars Reviewed 5 December 2011

Nice, friendly, city hotel. Not super de-luxe but comfortable and in a wonderful location. piano bar staff were really friendly. We stayed five nights last week. Will go back when next in Hamburg. More

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Karl Schlichting, Manager at Steigenberger Hamburg, responded to this review
9 December 2011

Dear Chulodave, Thank you for your nice review. We are looking forward to welcome you again in our hotel. Yours sincerely, Karl Schlichting General Manager Steigenberger Hotel Hamburg More

oztraveller65
Melbourne Australia
Senior Reviewer
9 reviews
4 helpful votes
4 of 5 stars Reviewed 23 November 2011

I booked this hotel due to it's closeness to the shops, transport, etc, but I forgot to consider that my stay was during a public holiday long weekend and all the shops were closed and not many cafes were open until 10am. I got a room with a very nice view. Very roomy compared to other 4-5 stars in Germany.... More

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Karl Schlichting, Manager at Steigenberger Hamburg, responded to this review
9 December 2011

Dear Oztraveller65, It is a pleasure to hear that you enjoyed your stay with us and your compliments are greatly appreciated. We would be glad to welcome you back in the future at the Steigenberger Hotel Hamburg. Yours sincerely, Karl Schlichting General Manager Steigenberger Hotel Hamburg More

Viscount57
Zug
Senior Contributor
33 reviews
15 helpful votes
4 of 5 stars Reviewed 12 November 2011
1
person found this review helpful

I stayed at this hotel whilst attending a regional meeting a tour office in the CBD. It is absolutely perfectly situated for access to any of the large corporate headquarters within the CBD. The staff are very friendly, helpful and knowledgeable. The food is much as one might expect in a large business hotel, plentiful, well presented but perhaps lacking... More

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Karl Schlichting, Manager at Steigenberger Hamburg, responded to this review
15 November 2011

Dear Viscount 57, Thank you very much for taking the time to review our hotel. It is a pleasure to hear that you enjoyed your stay with us and your compliments are greatly appreciated. We are happy to inform you, that we will equip 80 rooms by the end of this year with coffee- and tea makers. We would be... More

Hurge
Vacaville, California
2 reviews
5 of 5 stars Reviewed 1 November 2011

On our last trip to Germany my spouse and I stayed at the Steigenberger Hotel located at the Frankfurt airport. We stayed only one night. We really enjoyed the Frankfurt hotel and decided to try their product in Hamburg. Our instincts were right. It was even better. I think they broke into my "Top 5 List". My room was great... More

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Karl Schlichting, Manager at Steigenberger Hamburg, responded to this review
8 November 2011

Dear Hurge, I am delighted to read your compliments which I have shared with the whole team at the Steigenberger Hotel Hamburg. It is always an honour to be so well received, and your compliments are greatly appreciated. We would be happy if you will choose for your next Europe trip again a Steigenberger Hotel. Yours sincerely, Karl Schlichting General... More

Nico_Nelly
Geneva, Switzerland
Contributor
14 reviews
23 helpful votes
3 of 5 stars Reviewed 31 October 2011

Our stay at the Steigenberger was part business and part holiday. Business thursday-friday and we decided to hang around sat-sun. The location is really good. In the middle of town, within walking distance of shopping, restaurants and such. I found the general atmosphere a bit outdated ; like a seventies hotel that has had a thorough polish. The lobby-bar had... More

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Karl Schlichting, Manager at Steigenberger Hamburg, responded to this review
8 November 2011

Dear Nico_Nelly, Thank you very much for taking the trouble to review our hotel. We are very sorry that your stay in our hotel did not meet the level of expectation you had for a five star hotel and we would like to apologize for this. Hoping that you accept our apologies we remain Yours sincerely, Karl Schlichting General Manager... More

Parasm12345
London, United Kingdom
2 reviews
2 of 5 stars Reviewed 1 October 2011

The location of this hotel is good, not far from the metro. The rooms are of ok size. I was left a little bewildered after being told that the only twin room was in a smoking hallway, and was made to feel it was my fault by the reception manager for not specifying I as a non-smoker at the time... More

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Karl Schlichting, Manager at Steigenberger Hamburg, responded to this review
19 October 2011

Dear Parasm12345, Thank you very much for taking the time to review our hotel at tripadvisor. I am very sorry to read, that our services did not meet the level of expectation you had for a five star hotel. We take your complaints very seriously and we have talked to our front office team to make sure this will not... More

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Steigenberger Hamburg Also Known As

  • Steigenberger Hotel Hamburg
  • Hamburg Steigenberger Hotel
Address: Heiligengeistbruecke 4, 20459 Hamburg, Germany

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