The ambience and the location are superb. The hotel is situated on one of the lovely waterways that criss cross Hamburg. Interesting walks take you quickly to the stylish new Hafencity, the old quarters and the Alster lake. The staff at the hotel are pleasant, friendly and efficient. We stayed 5 nights. The first class service makes you feel equally... More

We stayed here for 3 nights. Room was spacious, bright, and clean. Location was perfect for us, we walked to Hamburg Museum, St Nicholas memorial, St Micheal's, St Peter's, St Katherine's, down to the harbour, and alla round. We wandered down to an area that had a number of nice Portugese restaurants, also found a Spanish restarant close to hotel.... More

A lovely hotel in a great location. Room's were large and clean, and there was a well equipped spa. The gym could have more resistance machines as there was only two. The WiFi seemed very expensive and therefore we skipped on it...amazing that it isn't included in the price of the accommodation these days as no extra for use of... More

In the beginning something went wrong twice the Spa wasnt open while we hoped to go and they only booked us for 1 night while we booked two. But problem was solved quickly. When we couldnt find a parkingspace the second day because the garage was full one of the employees even parked our car when there was a spot... More

We have stayed in Steigenberger in Hamburg for many times. We love this hotel because of the location, nice architecture, very big rooms and nice service. Unfortunately the service is not a 5 star service anymore. The rooms are clean when you do arrive to the hotel, but the cleaning of the room is very poor during the stay. We... More

From the moment we arrived to check out the hotel delivered. Immaculate reception, very clean rooms and public areas, fantastic breakfast with attentive staff. Location is very convenient for both harbour and shopping area. Spa is faultless and brilliantly designed. The 5th floor sauna has a window with views towards the harbour. Rooms looks a bit dated, but not tired... More

Cost Data : 4 nights Room only (Thurs-Sun) Euro 574 - prebooked and prepaid. Tourist Tax Euro 17.12 added on departure. (see comments below) Normally go for cheaper hotels but experience has taught us to pay a bit extra when in large cities to avoid 'dodgy' or 'out of town' areas - this hotel did not disappoint. Location was excellent.... More

I stayed at the hotel for three nights, with a friend in April. The staff was very friendly and the room was large. The room was clean and the maid service was excellent. They check your room in the evening, and leave candy for you. The hotel spa was closed; however, the hotel disclosed this before our stay. They made... More

Walked into the lobby at 3:10 pm after a long drive and reguested my 2 booked rooms.Was told by a non-smiling and unfriendly male receptionist to wait another 10min. since they were being prepared.In the meantime,he and the other receptionists proceded to check in at least 30 odd customers and the clock ticked on.40 min.later,I noticed that our receptionist had... More