We stayed for three nights in December after having had an entirely positive experience three years ago. This time our stay was not as satisfactory. TV did not work and following a quick check was not repaired during our stay. Bathroom was cramped and poorly laid out. Water temperature in the shower veered unexpectedly between hot and cold while showering.... more

I really enjoyed my stay at excelsior. The staff respected the do not disturb sign and the beds were very comfortable.I think that for the price paid, it came with many amenities like free breakfast and free minibar and free internet and printer. My TV wasnt working and they fixed it immediately which was nice. The staff was pretty helpful... more

A friend and I stayed at this hotel for a few nights. The hotel is located right next to the train station. That made it very easy to take the underground train or buses to anywhere we wanted to go in the city. The beds are comfortable, but I would say that the hotel is probably long overdue for some... more

Located just across the street from the train station, safe area. Good for single woman traveler - single room has twin bed, is tiny and somewhat worn but has good, hot shower and offers TV with CNN and MSNBC. Room and hotel is clean and quiet. Rooms have a free mini bar. Unique door locks and handles are not intuitive.... more

Me and my wife stayed here for 2 nights in november. The hotel is clean room was good, breakfast was really good and everything was included on rate (Free internet in room, free mini bar, free breakfast, free cake in the lobby) Perfect location 20 meters from frankfurt HBF. Friendly staff. Highly recomended! more

I stayed here for two nights with my Wife to visit the Christmas Market. I was a little worried due to the hotel's location but it was perfectly safe. There are a few sex shops in the area, but nothing that is in your face. Check in was quick and efficient and our room was on the 5th Floor. As... more

I stayed here twice as a walk-in traveler. This hotel has the tremendous advantage of being a few steps from Frankfurt's Central Railway Station, the "Hauptbahnhof". And on days when there is no event, no trade fair etc. one can apparently get great deals. They have a free mini-bar, free ironing service for one item of clothing, free Internet. The... more

Me, my wife and our 21 year old daughter stayed here for one night. We flew into Frankfurt Airport and caught the train to the main train station. We walked out of the station and there in front of us was the Hotel - it is in a very convenient location.We only arrived around 10.00pm so it was great to... more

We stayed at the Excelsior hotel for two nights in transit it was ideally situated to the railway station and a not too long walk into the city centre about a kilometre or so. Despite some internet warnings about the immediate area around the railway station we had no problems . The hotel could use a facelift and a refurbishment... more