I was a guest of the hotel last week end and last year as well. Great ...especially the executive club was superlative.
Special Thanks to Laura Floret : she was always smily and ready to help you for any requests we need.
Daniela L
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I am very pleased with the stay. The hotel after arrival did a great impression on me from the outside, it is beautifully lit at night. The apartment where I was in a very modern style, he did not lack anything. The hotel is very well situated in the center of Frankfurt and friendly service. I had a small problem...
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A great place to stay while in Frankfurt. My better half was traveling for business and I tagged along. Their location near shopping, museums, and the train station made it easy to explore Frankfurt. Jasmine and Jessica at the club were invaluable with their courtesy, and knowledge of the area.
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Dear guest,
What a lovely summary of your visit to Frankfurt! Thank you! Your words brought a big smile to Jasmins and Jessicas faces and needless to say how thankful we are to have such passionate hoteliers!
I totally agree with you that the Westin Grand Frankfurt is just perfectly located, which makes extensive shopping and sightseeing trips easy as...
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My husband and I stayed in January and enjoyed the hotel very much. It is in a fantastic location to the shopping district and train station. We caught a train to the airport and had no trouble getting there at all. I left my camera in the foyer when we were leaving and did not realise this until we arrived...
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Dear Jan & Terry,
THANK YOU! We very much enjoyed reading your positive feedback and it is great you have such a positive memory of your stay with us!
You may imagine the quantity of personal belongings that are being left behind in every hotel on a daily base, which is why we focus to have a safe and clean...
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I stayed at the Westin on business. The hotel is located close to the center of the town. The service staff is very friendly and knowledgeable. The service at the executive club is stellar (thanks you Jessica and Jasmine). They made my stay well worth it.
I also got great advice from Jessica on the local sightseeing/walking tour - with...
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Dear Lakshman_rathnam,
Let me thank you for having taken a moment of your time to evaluate your stay at the Westin Grand Frankfurt and of course for pointing out Jessica and Jasmin! We are more than proud to have them in our Team and I will make sure to pass on your feedback!
Cold weather in Frankfurt does not mean...
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stayed at the Westin Grand Frankfurt at the end of January 2012. I arrived into Frankfurt on an early morning flight from Sydney (via Abu Dhabi) and having made my reservation through the American Express Fine Hotels and Resorts program, I was given benefits including an early checkin, room upgrade, late checkout (4pm), breakfast included and an amenity (at this...
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Dear guest,
WOW - it has been an absolute delight reading your detaillled summary of your stay with us and I would like to thank you on behalf of the entire Team!
The cooperation with American Express Fine Hotels and Resorts is indeed fantastic and offers our guests unique booking packages with outstanding benefits!
Please be assuered that both constructive...
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Starting from outside we can notice as this is a Business hotel and not something else. The fact that is managed by Starwood should guarantee for the standard and standing of the experience.
As a SPG member was given a room at the reserved floor. Floor corridor are the same you would find at the Westin Charlotte or at the...
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Dear guest,
I would like to thank you for having sharing your impressions with other travellers on Tripadvisor. Your opinion certainly assists us through our continuously process of improvement..
Please be assured that our dedicated Front Desk staff will further avoid anything similar in the future since it is our highest aim to provide a welcoming and competent service throughout...
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I have stayed many times at this hotel and I always left extremely satisfied.
The rooms are clean larger than average and the service is very good.
Make sure to book early as it gets full pretty often especially when there are exhibitions (the prices go much higher as well than those of the normal days).
The bar near the...
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Dear Guest Gabriel T,
Your feedback could hot have been any more inspiring and we would like to thank you for having taken a moment of your time! We are delighted to see your positive review.
We are especially pleased to read that the atmosphere at our bar gave you the possibility of networking and relaxation. And indeed, not to...
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I was here for 24 hours in January. It was on Zeil Strasse at the center of the shopping district and weekend outdoor market and bier garten. Also on a S bahn stop from the airport. Staff was friendly and room was comfortable. Looks like it was redesigned in the late 90's but quality has lasted. Great SPG Lounge and...
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Dear Guest,
Thank you for your taking the time to share your feedback with the Tripadvisor platform. We are delighted to read that you enjoyed your stay with us and especially the luxury atmosphere in our Executive club.
Indeed, our hotel is very centrally located, just next to the shopping streets which are all in a pedestrian area leading to...
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A huge trade show meant Frankfurt hotel rooms were in short supply and the Westin Grand was one of a few options.
For 400 euros a night I expected something special but the room was well below what I would regard as acceptable for this class of hotel.
The beds and bathroom were good but the fittings, carpets, curtains felt...
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Dear Guest Kom Darrej
We would like to thank you for your honest and constructive feedback and of course for having taken the time to share your opinion with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our service.
We deeply regret your disappointments and...
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