I had the good fortune to stay at the Puente Romano in Marbella last week - and it left a profound impression on me. I have stayed in many hotels but nothing like this. Blocks of villas with airy, comfortable rooms - and beautiful winding pathways from the main reception down through the hotel complex to the beach. There are...
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Dear guest,
Thank you for your kind remarks, it is always a pleasure to receive positive feedback from our guests. We appreciate your opinion about our property, service and staff. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectations.
Thank you again for sharing your experience with us and...
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My husband and I have just returned from a weekend away at Hotel Puente Romano, Marbella where we celebrated our 50th birthdays (we are both born on the same day!).
We had a wonderful weekend - very relaxing, very luxurious, very pampered, absolutely perfect.
We had a wonderful buffet lunch on arrival on Friday - in the Beachside Restaurant -...
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Dear Guest,
Thank you for your kind comments during your stay with us. We are delighted that you have enjoyed your stay at Hotel Puente Romano and we have succeeded in making your birthday memorable.
Thank you for your positive feedback and your high evaluation regarding our service and staff and the hotel in general, your encouraging comments have been...
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My partner and I went to the Puerto Romano for a weekend winter special b&b in November and to my suprise he proposed on Marbella beech! The hotel itself is set out like a village of suites some of which have sea/beach view. On arrival the porter immediately took our cases and check in was very prompt friendly and helpful....
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Dear Guest,
Greetings from Marbella!
On behalf of the entire team, it was a great pleasure to look after you during your recent visit to the Hotel Puente Romano.
Your positive feedback is very much appreciated by the entire team. Your opinion about our property, service and friendliness of the staff is very motivating and encouraging. We are mindful of...
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Having visited Marbella and stayed in a different 5 star hotel last year, the Hotel Puente Romano looked lovely and we decided to visit this year as couple without our children. Arrival was impressive being taken to our apartment in a buggy, etc..
Can't fault room, it was well equipped, nicely decorated, clean, nice views of the pool.
Only two...
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Dear guest,
Thank you for taking the time to tell us about your stay at the Hotel Puente Romano. We are extremely sorry about the incident that you have experienced. Your complaint about the reception staff for not taking you seriously is very disappointing as we continuously strive to meet our guest’s needs and expectations. Normally if there is any...
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I was staying at another hotel, but I called the Puente Romano Spa to make reservations for myself and 2 girl friends to get massages. I specifically asked for the each of us to have separate deep tissue massages. When we arrived about 20 mins prior to our appointment time, we were told we were early and asked if we...
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Dear Guest,
Thank you for your feedback, which we made follow up upon and on behalf of the team and the management of the Spa. We apologize that not everything was to perfection, as it should have been.
Your comment is very well received and appreciated, it is only by this we can learn and improve the services and increase...
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Ate in the beach side restaurant meal was returned three times .a simple burger firstly totally dried up tasted like it was cooked and micro waved returned second time the burger was raw not rare but still cold from the fridge. We then ordered a caesar salad brown lettuce leaves etc. No one checked us at all meal price 180...
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Dear Guest,
Thank you for your opinion and for the detailed description about your experience at one of our restaurants. We appreciate the comments on the food preparations, which we have forwarded to our F&B department and Head Chef for corrections. These feedbacks help us of course to further increase our qualities in these areas.
With our renewed apologies for...
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We have just returned from a week at this hotel with our kids aged 7 & 4. We had one of the best family holidays ever and given we travel several times a year there aren't many places we'd return to. We've been home for 2 days and I've booked again for next year.
The rooms are beautiful, the staff...
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Dear Guest,
Thank you for choosing to stay with us during your visit to Marbella. Your kind remarks about Hotel Puente Romano are mostly appreciated and very encouraging.
We are glad that you have enjoyed your holiday with us and thank you for sharing your experience with us. We hope to have the opportunity to welcome you in the very...
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It's 12 years since I first stayed at Puente Romano and every time I go back it's harder to leave and come home.
Top quality luxurious surroundings and a very friendly chilled atmosphere. No airs & graces required, just relax and enjoy the beautiful weather and wonderful food & wine.
We're in Spain, so if you want super speedy efficiency...
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Dear guest,
Thank you for your kind comments about your stay in Hotel Puente Romano. It is always a great pleasure to receive positive feedback from our loyal guests.
We are very pleased that we have managed to make your stay once more memorable and that you have enjoyed your holiday with us.
Thank you again for sharing your experience,...
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We've lived on the Costa del Sol for 38 years. Suite Beach bar is a wreck. It's dirty - even to the presence of open plastic garbage bins in the CENTRE of the bar . Keep it simple is the by-word here and all over Marbella, where all waiting staff are poorly trained,
Sadly the the bad service and unsavoury...
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Thank you for taking the time to tell us about your experience. I am sorry that we failed to meet up with your expectations; please allow me to express my sincerest apologies.
Your feedback is very important to us. You are very right that these shortcomings should not have occurred in the first place. Suite is an acclaimed restaurant and...
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We found the paradise - my wife and myself - at the magnificient Hotel Puente Romano in Marbella!
We decided to go on a quick break away from kids and work; and we never left the property during the entire - expect of course to the hotel own golf club! Our room was very generous in size and had all...
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Dear Guest,
Thank you very much for having chosen the Hotel Puente Romano during your stay in Marbella. On behalf of all our employees, we wish to thank your most complimentary comments. We are delighted to learn that you found our services and facilities of the highest standards and entirely to your satisfaction.
We look forward to the pleasure of...
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