I stayed one night at the Silken, Vitoria-Gasteiz, hoping to get a good night sleep but was quite disappointed. The hotel is rather run down and it surely does not deserve its 4-star rating. The windows did not close properly, letting cold and noise get in (fortunately, however, the heating worked well). The Wifi connection was very slow, to the... More

This remains our primary hotel when visiting Vitoria (we come here 5-6 times a year) - easy walking distance from the town center, reliable Silken service, excellent breakfast, decent pricing, comfortable rooms. But as is so often the case, maintenance is a little lacking. Window curtains were grey with dust, woodwork worn in the lobby and elsewhere. Small things that... More

We go to Vitoria every year to visit friends and always stay here, some of the staff remember us! Don't worry if your Spanish is a bit rusty, the reception staff speak English. The rooms are well appointed and modern, breakfast is good, but expensive, the bar is a great place, but is also expensive. There is an underground carpark... More

My wife and I stayed here for one night whilst travelling home from Southern Spain. We were tired after a very long drive and decided to forego a more prestigious restaurant, of which there are several in Vitoria, to eat in the hotel dining room. Imagine our surprise when we were treated to as good a meal as we had... More

I stayed one night at Silken Hotel Ciudad de Vitoria with my boyfriend in August 2011. Our primary reason for visiting Vitoria was to dine at Zaldiaran, Vitoria’s 1-starred Michelin restaurant (fabulous and not-expensive 10-course tasting menu – my warmest recommendations!) and we hadn’t expected much of the town itself. But Vitoria turned out to be a nice little gem... More

......which is hard to find in Europe - most European 4* hotels would struggle to get 3 stars in Asia. This hotel thoroughly desreves its rating. From the friendly checkin (good English), the good sized room, the facilities and appointments in the room, and the general service level, I can only praise the establishment - and the room rate was... More

We stayed 2 nights at Cuidad Vitoria. The hotel is just a short walk from the cent6re of town. The girls on reception both spoke English and were extremely helpful. We ate breakfast here each day as the breakfast buffet is very reasonable (16Euro) and the choice of hot and cold foods will keep you going most of the day.... More

The hotel is not a bad one although there are much better options. The covered patio in the midlle makes it very noise if ther is an event as was the case during our stay. But what is horrible in this place is the computers system they use and how the staff handle the incidences. Just some examples. The first,... More

I made a booking to stay at Silken Hotel Vitoria at the 27st of December 2010.I was really upset because my flight was cancelled from Dublin to Barcelona due to the snow.I rang the hotel 3 days in advance to cancel the booking and I was told that because cancellation policy is 7 days my credit card is going to... More