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All 37 Las Palmas de Gran Canaria hotels »

BEST WESTERN PLUS Hotel Cantur

3.0 of 5
Sagasta, 28, 35008 Las Palmas de Gran Canaria, Gran Canaria, Spain
Hotel amenities
3.5 of 5 stars 56 Reviews
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56 reviews from our community

    Trip type
Traveller rating
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Date Rating
erin-norge
norway
Senior Contributor
25 reviews
23 helpful votes
3 of 5 stars Reviewed 12 February 2012

We stayed one night at the Best Western Hotel Cantur. The hotel itself is just fine - comfortable beds, linens, and in-room coffee/tea. The breakfast was decent. The rooftop bar/pool were cool. Unfortunately, our stay there started off poorly due to incredibly poor and rude service from the front desk. There is a requirement in Spain that you have your... More

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Lewisham83
Dunakeszi, Hungary
2 reviews
1 helpful vote
1 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

The staff is extremely rude, oh my GOD! I never met such a people before in other hotel!! They do not care about the guests..if you have any issue you are totally ignored. The hotel and the location is only ok! More

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StarbucksFreak25
Budapest, Hungary
Contributor
20 reviews
12 helpful votes
1 of 5 stars Reviewed 6 February 2012

I booked this hotel on Booking.com. It was clearly writen free cancelation + no deposit, no charge ect ect and then when I booked the hotel they charged my credit card without my authorization! When I called the hotel twice the staff was rude and helpful and they did not understand how serious the situation is. I still do not... More

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maureentittiris64
chelsea
Senior Reviewer
6 reviews
6 helpful votes
1 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

After spending our 4 Xmas and new in las palmas., this is the worst hotel we have stayed in. The reception was cold and very unfriendly. The restaurant for dinner was cold unwelcoming an food cold. Reported to quality service manager but not interested. Waste of money for hb do not book hb. Overall had no atmosphere whatsoever and could... More

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Netty13_10
Suffolk
Senior Reviewer
6 reviews
6 helpful votes
4 of 5 stars Reviewed 24 November 2011
2
people found this review helpful

A very clean and comfortable hotel. Room looked just like the picture. We had bed and breakfast, breakfast was good very with a reasonable choice. I must say they had the best bacon I have seen in a Spanish hotel. The pool is on the roof top and very small. The location is excellant in that it a few metres... More

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JotaLP
Portugal
Reviewer
4 reviews
4 helpful votes
5 of 5 stars Reviewed 30 August 2011
2
people found this review helpful

If you are looking for a hotel in Las Palmas, then this is one to consider. The problem with hotels in the city is that most are old, but this is not the case with Hotel Cantur. Everything looks new, the decoration is tasteful, the beds and pillows are great and the room and common areas are kept very clean... More

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PhilTGT
Montreal, Canada
Reviewer
3 reviews
2 helpful votes
2 of 5 stars Reviewed 8 March 2011

I was booked in here for a period of one month while working in Las Palmas. After the receptionist informed me that my agreed rate had been increased by 25%, and that they wanted me to pay for my entire stay on arrival, I went to the AC Gran Canaria instead. If you like surprises, bad ones, then this is... More

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elinjb
arguineguin
1 review
1 helpful vote
1 of 5 stars Reviewed 14 January 2011
1
person found this review helpful

WORST SERVICE I'VE EVER ENCOUNTERED! Rooms and hotel was ok, but the staff was extremely rude. The charged my credit card double for my room, and when i tried to contact them by phone and email no one cared to answer. Had to actually travel to the hotel to get anyone to listen, and when I did, the lady in... More

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Americanomadrid
Madrid
Senior Reviewer
8 reviews
3 helpful votes
4 of 5 stars Reviewed 1 January 2011
1
person found this review helpful

All in all, this hotel is OK. Advantages: Close to beach, decent rooms, clean, and staff tries to accomodate. Nice sunning area on roof and pool. Free Internet in room if you bring your computer. FAST! Disadvantages: Maid was upset when we asked to change towels for clean ones, breakfast is abundant but low quality items (freid eggs saved teh... More

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dktraveller_10
Denmark
Contributor
12 reviews
13 helpful votes
2 of 5 stars Reviewed 31 December 2010

My girlfriend and i was supposed to stay 4 nights, but left after 1. I found this place noisy, and the rooms uncharming. The restaurant serve very average food, and the service level is low. The location itself is nice. In reception the service is okey. More

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BEST WESTERN PLUS Hotel Cantur Also Known As

  • Best Western Cantur
  • Best Western Las Palmas
  • Las Palmas Best Western
Address: Sagasta, 28, 35008 Las Palmas de Gran Canaria, Gran Canaria, Spain

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BEST WESTERN PLUS Hotel Cantur
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