Hotel is very old and need refurbishment urgently. On arrival we were waiting 40 minutes before get any attention. Staff - unfriendly, unhelpful and almost rude. Hotel was full of teenagers running around and in the hotel making a lot of noise. Looks like a youth hostel. Rooms - without fridge or tea and coffee facilities and unfortunately with strong... More

After booking, and reading the reviews I was a bit worried how bad this hotel would actually be for a 3 night stay over New Year. On arriving, the guy on the desk was waiting for us, and greeted us by name (& no we weren't the only ones staying there!). The hotel was nicely decorated for Christmas (as was... More

Arrived and couldn't believe this was our hotel! entrance hall is shabby, the man on reception did not even acknowledge us or speak to us and only held his hand out to take our booking confirmation form. No comment at all on dinner times and the fact that we had to take the paper room card with us as proof... More

I had a room with ocean view and the noise was disturbing esppecialy when the wind blow. The windows and the door make some sound when wind blows. Another minus is the fact that at TV you have only spanish channels. The food was great, that was the only good thing. At that time the hotel was full with old... More

pleasantly surprised by the hotel after some of the reviews i'd read probablybest situated hotel in puerto de la cruz was given a twin room with a sea view at no extra cost breakfast was very good and dinner was what i've come to expect in most hotels always something for someone hotel well situated for the beach and also... More

Chosen for its location within an easy 10 minute walk to the central bus station and the western edge of the main shopping quarter with its lovely coffee houses, bars, and inexpensive internet/phone shop. The public rooms, lifts and the building itself is rather 'dated' but is beginning to have a 'retro' feel ! Lovely secluded pool area and quiet... More

room was not 4 star but half board facillities were excellent (breakfast and dinner)staff were freindly and polite,our only dissapointment was there was no shuttle service from the airport (south) which is a good 30 miles away to the hotel,there is some building work going on next to the astro turf pitch beachside but if you could ignore that a... More

Fairly standard SolMelia **** hotel; perhaps a bit lower quality than some others, but also significantly cheaper, there's a message there! We paid 1800 euros for two weeks half board, for a family of five; the hotel is clean and comfortable and worth easily twice that. I suspect it's cheap because it's not used by tour operators (nowhere to park... More

Agree with most of the derogatory comments,. Was Fairly good reception as the Maitre D at dinner. Breakfast was acceptable. However the place Was inundated with Young People who Did not know how to Behave. To cap it all Were the young ones sat on the steps of the hotel smoking and making it very Difficult for guests to enter. More