What a fantastic Holiday.. The staff was friendly and polite if you need anything it wasn’t a problem. The food was fresh, varied and a great selection the menu accommodated all nationalities. If you were prepared to have a go at speaking Spanish the staff was more than helpful and was pleased that you had a go. The Drinks were... More

We stayed here for January 2011 & had previously stayed here in January 2010 & had enjoyed it. Not so in 2011. The hotel has taken a turn for the worse & is now expert at 'corner-cutting'. Food & food service leave much to be desired; crockery & cutlery not checked when it comes out of dishwashers - dried food... More

nothing special - pool not clean, tennis court? better don`t call it - seems more like dessert More

I stayed here in january and I really enjoyed myself, a free bus into Puerto de la cruz and you can have a very pleasent day in the sun having a beer out side a bar people watching. T he hotel itself is very clean, staff are polite, friendly and helpful. Rooms are kept very clean with constant change of... More

We booked this hotel online for two people for three nights. When we arrived we handed over our reservation paperwork. Then the guy at the desk told us that the printout said for ONE person, went to the back, came back and said everything is alright. We were too early to get our keys, so we left to see the... More

We stayed once more at the Bonanza Palace for most of January, on arrival we were surprised to see that there was no reception,just a huge picture of Mount Teide on the walls where it had previously been, the reception is now in the Canarife Palace where we had to check in, the staff there were the same and very... More

We arrived at the hotel, as this is 1 of 3 we were not told which one we were staying at. Once we we sent to the correct hotel, we checked in. When i asked about the safe in the room, i was advised that all i needed was my key card for my room. I was not taken or... More

Probably really worth 3.5. The hotel is currently undergoing a bit of referb, so could only eat in the restaurant on the first night then had to go to Canerife Palace for the rest of the stay. A number of rooms are also being completely gutted ie bathrooms out, internal walls out etc. so it may be better when completed.... More

Just got back from the Bonanza Palace and had a fantastic relaxing holiday. We were a party of 2 adults and 4 children and all enjoyed our stay here. The rooms are very large and spacious and kept spotless. The hotel in general is kept clean and tidy and each day the pool area is washed down and the pool... More