We only stayed at the Rock for 3 nights/4 days but thought it was lovely. Yes, the decor etc is slightly tired but this doesn't detract from the enjoyment. The views are lovely (we saw one of Roman Abramovich's yachts in the harbour), reception staff ultra-helpful and the breakfast buffet more than adequate. We ate out for dinner so cannot...
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Dear Smirking Pixe, Firstly what a great nome de plume! Thank you for posting a positive review, I was glad that you enjoyed your stay and was pleased to read the very nice comment about our reception team being ultra-helpful. Regarding our decor, I am sure that you would have read elsewhere in this forum of our intention to commence...
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The hotel staff were welcoming and friendly. The hotel is a little run down, desperately needs painting and bedrooms need updating, but basically clean and the food was good although expensive.
However, we booked a package with British Airways and received a PRE-PAID VOUCHER for the hotel. The clue is in the title - pre-paid! We requested, and had confirmed,...
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Dear Chokki Droitwich, Thank you for still saying some pleasant things even out of adversity. You would by now have received my explanatory e-mail and apology for the ambiguity in the BA Holidays voucher - a situation that we will seek further clarification from them on. I hope that you find my e-mail response agreeable and that we may welcome...
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Yes the hotel does need a Face-Lift. I lived in Gibraltar in the 1970`s. The Rock was THE hotel to stay. I believe it still is. The grandeur and splendour and suberb dimensions of the place are testiment to that.The breakfast was excellent, hot & cold buffet available. The rooms were good in size and importanatly very clean. Extra blankets...
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Dear alistair24Morpeth, Thank you for your kind words and indeed the afformentioned face-lift is on its way. I am glad that we arranged the TV, food and drinks for you to watch your team - I only hope that this was enhanced by a victory. A scenario that as a life-long Arsenal supporter I am witnessing less and less. Thanks...
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We stayed again at the Rock Hotel returning to the UK 8th February. I read on the trip advisor web site the many contradictory reviews and I would like to add mine on our recent visit. It was a little chilly of a night but we had heating in the room and the housekeeper was only too pleased to bring...
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Reviewed 12 May 2011
Dear Mistymimi, Thank you for your very considered and pragmatically written review. I hope that your take on a number of issues does filter through to those considering a stay with us. It wiould be nice to think so. As always comments about staff are welcome and I was glad to read that those that you encountered looked after you...
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I stayed for 2 weeks at the Rock in October. A hotel with a good reputation which was once the best hotel in Gibraltar. Not any more, whilst the location and views are good the hotel has a run down feel.
The decor and furnishing verge on poor and dirty and the service is not up to standard.Lack of menus...
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DeartripbugUK, Thank you for taking the time to write a review,which naturally I read with some concerns. I can certainly concur that the Rock is an old building in need of attention and I am happy to report that the entire hotel will very soon be subject to a multi-million pound investement programme. I am totally lost as to the...
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An average stay. Room okay but could do with a makeover. The view was wonderful but the level of disturbance from the staff directly outside our room was relentless and completely unacceptable. For this reason, an otherwise very good hotel gets an average review.
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Dear Jane H, Thank you for taking the time to post a review. I was concerned to read that your stay was marred by noise from our staff. This is quite a rare comment and I can only assume that the noise in question eminated from either a housekeeping office or from our maintenance team who have been working on...
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We were very happy with the hotel. The staff were polite, courteous and also friendly. Our room 414 had a small balcony with a view overlooking the busy busy bay, a great place to watch all the shipping. At one time we were joined by a barbary ape, who quietly passed a few minutes grooming himself, posing for pictures before...
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Dear h2omaiden, Thank you for your critique. I am glad that you were happy with your stay and we really appreciate your comment regarding our team here. We hope that we have the pleasure of your company again soon. Thank you once more.
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For an expensive hotel we were not over impressed,Bedroom was very large but needed updating,TV, Fridge, Elect Kettle, heating would not work
Food in the hotel was not up to Standard very uninviting, get more choice at macdonalds
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Dear jamesosborne, Thank you for your review, which obviously made disappointing reading. I apologise for the fact that you did not totally enjoy your stay. Your comments about updating the hotel are well-founded and indeed as you can read elswhere in these forums we are doing just that during 2012. Regarding the food, I wonder if there may have been...
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The Rock Hotel is a truly stunning building; imminent refurbishment will further enhance its quality. The position with amazing sea views is perfect (quite a steep walk up from town, but there is a bus if you don't feel like the walk).
My bedroom was immaculately clean, and all the staff were very friendly.
I was dissatisfied with a meal...
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Dear Perpetualtraveller, Thank you for your generally positive review and your kind scores. The laspe in our telephony system was a bi-product of a telephony upgrade that we are undergoing at present which will give us new, future-proof communications cabling prior to our hotel refurbishment later this year. I was glad to read that we had a practical solution to...
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Spent a night in the Hotel after travelling down from Spain. Have to say it was a welcome relief after spanish hospitality, found the staff friendly and easy to interact with, we had a couple of hours in the Bar before venturing down into Gibraltar town it was very relaxing with Gorgeous views over the harbour.
The room we stayed...
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Dear jeremy f, Thank you for taking the time for writing such a positive review both of the hotel and of course your comments regarding a number Gibraltar's relatively recent enhancements. Your comments about our staff being friendly and easy to interact with were especially welcome as we genuinely believe this to be the case. I certainly hope that you...
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