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All 453 Madrid hotels »

BEST WESTERN Carlos V

3.0 of 5
Maestro Victoria 5, 28013 Madrid, Spain
Hotel amenities
Ranked #121 of 453 hotels in Madrid
4.0 of 5 stars 380 Reviews
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380 reviews from our community

What travellers say about this hotel
  • Plaza mayor(6)
  • Breakfast buffet(5)
  • Royal Palace(4)
  • Great location(4)
  • Ear plugs(3)
  • Friendly and helpful(3)
Traveller rating
    102
    182
    64
    26
    6
Only show reviews for Family (52) | Couples (95) | Business (22)
Date Rating
ITA_And_RE_a
Reggio Emilia, Italy
Top Contributor
279 reviews
55 helpful votes
3 of 5 stars Reviewed 15 February 2012 NEW

Classic, centrally located low-key small hotel. Excellent breakfast, for extra charge. Faces on pedestrian-ized street in center of Old Madrid overall a decent stay. Would have been good if smoking issue is enforced. More

Was this review helpful? Yes
SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
17 February 2012

Dear ITA_And_RE_a Thank you for taking the time to share your feedback about us. It's great to know you enjoyed your stay with us. We'd like to see you back your next time in Madrid. Best regards, More

worldtraveler2012_12
London, England, United Kingdom
2 reviews
5 of 5 stars Reviewed 10 February 2012

I just spent three nights at the Best Western Carlos V in Madrid. It is in an excellent location - just off of Puerta Del Sol - allowing us to walk practically everywhere we needed to go. We were three friends who wanted something comfortable and clean at a reasonable price and this hotel was perfect. The room was plenty... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
17 February 2012

Dear worldtraveler2012_12 Let me first of all thank you for sharing your comments with the community. I am glad you enjoyed your stay, specially our unbeatable location ! It will be great to receive you back your next time in Madrid. Kindest regards, More

yvettealbertse
Stellenbosch, South Africa
Senior Reviewer
10 reviews
1 helpful vote
4 of 5 stars Reviewed 24 January 2012

very friendly and helpful staff although i think most visitors ask the same question over and over, from making our booking in SA to get proper directions from the airport by train to help with sending an email. More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
1 February 2012

Dear yvettealbertse Thank you for sharing your feedback with the community, it's nice to know you enjoyed your stay and I hope you enjoyed your Camino too. I will check directions from the airport to hotel on our website and try to make them clerarer. Kindest regards, More

TsvetelinaR
Sofia, Bulgaria
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed 19 January 2012

Centrally located hotel, close to almost all the sights in the charming old part of Madrid and also close to a great shopping area. Clean, spacious rooms. Breakfast is OK. Excellent service. Free wireless internet. More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
1 February 2012

Dear TsvetelinaR Thank you for your kind words, it will be great to have you back with us next time in Madrid. Kindest regadrs, More

AJD_CA
Los Angeles, California
Senior Contributor
22 reviews
12 helpful votes
4 of 5 stars Reviewed 11 January 2012
2
people found this review helpful

We stayed here two nights with family. Here are the positives: Superb location -- walk one direction and you can get to the Plaza del Sol in 2 minutes, the Prado in about 15; walk the other direction and you're at Grand Via in 2 minutes. Very pretty breakfast room, lobby, and public restrooms and pleasant staff, who are also... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
1 February 2012

Dear AJD_CA Let me first of all thank you for sharing you rmcomments and for the exra half star you are so knd to give us! It´s great t know our positives are heavier than our negatives! According these negatives, I am afraid ther is nothing we can do about the 'Cortylandia' show, it is quite traditional in Madrid and... More

KAWFL
FL
Reviewer
5 reviews
2 helpful votes
4 of 5 stars Reviewed 5 January 2012
2
people found this review helpful

This was our third stay at this hotel in 5 years. As always, the hotel was reasonably-priced, well-located within walking distance of most Madrid attractions, and very clean. More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
1 February 2012

Dear KAWFL Thank you for sharing your comments with the community. As a regular guest you must know us well!! It will be great to welcome you back home at Madrid. Kindest regards, More

davidraw
London, United Kingdom
Contributor
12 reviews
5 helpful votes
4 of 5 stars Reviewed 13 December 2011

Fully functional small hotel right bang in the centre of Madrid's shopping district. Well placed for Gran Via, Chueca, Puerta del Sol, eating and sightseeing. The staff were great, the room and en suite were reasonably well equipped and spotlessly clean. More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
1 February 2012

Dear davidraw Thank you for sharing your comments, it's nice to know you liked our location... so do we!! :) Kindest regards, More

mlenio11
Salt Lake City, Utah
Senior Contributor
22 reviews
4 helpful votes
3 of 5 stars Reviewed 6 December 2011

This hotel has a great location, right in the heart of downtown Madrid. It is only about a 5 minute walk from their subway station, and has shopping, theaters, and nightlife surrounding the hotel. However, the rooms are not great... They're a bit old and extremely basic. Simply put, this is a budget hotel with a great location. More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
12 December 2011

Dear mlenio11 Thank you for taking the time to share your valuable oppinions with the community. It's good to know what guests miss at aour hotel so that we can try and upgrade our rooms. Kindest regards, More

atk1031
California, USA
Senior Contributor
30 reviews
18 helpful votes
4 of 5 stars Reviewed 6 December 2011

The Carlos V is a solid and reasonably priced choice for Madrid. The location is good, close to the Sol metro station, the Gran Via, the Plaza Mayor, and the Royal Palace. There was some construction going on in November, which will probably continue for a few months. Oddly, this did not cause a lot of noise, but did occasionally... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
12 December 2011

Dear atk1031 Thank you for sharing your comments with the community. By telling what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. There aren´t ant construcutions going on at the moment, I am afraid renovation is a must!. I hope ther were... More

JueD
Bristol, United Kingdom
Contributor
14 reviews
26 helpful votes
5 of 5 stars Reviewed 3 December 2011
1
person found this review helpful

I recently returned to the Carlos V this time with my husband, I had previously stayed here in 2007 with some female friends. The hotel is situatated in a central location, right in the middle of a pedestrianised shopping area, the hotel looks just as nice as when I was last there, we didn’t ask for any particular room apart... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
12 December 2011

Dear JueD. Thank you for your comments, it's nice to now you still find us nice as we used to be, we'll try keeping on being for your next stay with us :) For then, please note we provide complimentary in-room coffee/tea making facilities on request. Kindest regards, More

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BEST WESTERN Carlos V Also Known As

  • Best Western Hotel Madrid
  • Best Western Madrid
  • Madrid Best Western
Address: Maestro Victoria 5, 28013 Madrid, Spain

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BEST WESTERN Carlos V
Show the lowest price for this hotel* (from our partners)
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