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All 454 Madrid hotels »

Hotel Ritz Madrid by Orient-Express

5.0 of 5
Plaza de la Lealtad 5, 28014 Madrid, Spain
Hotel amenities
Ranked #65 of 454 hotels in Madrid
4.0 of 5 stars 258 Reviews
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258 reviews from our community

What travellers say about this hotel
  • Very good(5)
  • Buffet breakfast(3)
  • Afternoon tea(3)
  • Short walk(3)
  • Prado museum(3)
  • Excellent service(3)
  • Fresh fruit(3)
  • Many other(3)
  • Great location(3)
Traveller rating
    150
    59
    24
    12
    13
Only show reviews for Family (35) | Couples (106) | Business (43)
Date Rating
CathalTM
San Francisco, California
1 review
5 of 5 stars Reviewed 6 February 2012

If your looking to spend a few days walking the highlights of Madrid, this is a great base. Its understated old world charm is exemplified by the personal greeting (by name) you get at the door each time you come or go, and the attentive service in the foyer lounge, bar and restaurant. The rooms are showing signs of wear... More

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Rhone_Man
British Virgin Islands
Senior Contributor
39 reviews
36 helpful votes
4 of 5 stars Reviewed 5 February 2012

The Ritz is a very sumptuous old style hotel. It was built about 100 years ago and it feels about that old, both in the good and the negative sense. Although very well appointed, you can feel the age in some of the fixed furnishings like closets etc. But equally it does have flat screen TVs and multi-lingual satellite channels.... More

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PepoT78
Barcelona, Spain
Reviewer
3 reviews
1 helpful vote
5 of 5 stars Reviewed 26 January 2012

I’ve never stayed here, but I want to share my great experience having tea time. I had a wonderful afternoon surrounded by piano music in a relaxing atmosphere. The tea, just excellent: I had some scones with cream and marmalade, some sandwiches with cheese, salmon, etc, and biscuits. The service was very good, and the price, affordable! It’s a good... More

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BdawgDallas_Texas
Dallas, Texas
Senior Reviewer
9 reviews
14 helpful votes
5 of 5 stars Reviewed 28 November 2011
5
people found this review helpful

We stayed for one night at The Ritz before flying home after a week long stay in Madrid and Barcelona. I would dfeinitely book this hotel on our next visit to Madrid, which I hope will be soon. The staff was very friendly, gracious and prompt. We were greeted by the doorman as soon as we exited the cab and... More

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Dale K
Coral gables, Fl
Senior Reviewer
6 reviews
4 of 5 stars Reviewed 18 November 2011

Beautiful hotel , excellent service, everyone very nice and professional . There were only A few negatives.... The bathroom lighting was not good and the bedroom lighting was not good. The room was very dark. The shower head could not be adjusted And the shower was very small. We did have a lovely suite which was very spacious and comfortable.... More

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JUAN JOSE MARTINEZ, Manager at Hotel Ritz Madrid by Orient-Express, responded to this review
23 November 2011

Dear Sir, May I thank you for your comments regarding your last stay at the Ritz Madrid. They have been addressed to the different departments and taken into consideration. I am glad to confirm that works have been started to improve our lighting in the bathrooms by adding a light in the shower cabinets. New lamps will be shortly installed... More

annny467
Orlando, Florida
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed 18 November 2011

Its location makes it very convenient as a tourist. The service is excellent. no matter how much you pay for the room you are treated equally. They surprised me every day with little treats!! they were delicious! my family and I felt spoiled in this hotel. The rooms were gorgeous and very specious. Stay here if you have the chance... More

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TKTKFTP
Brisbane, Australia
2 reviews
4 helpful votes
5 of 5 stars Reviewed 17 November 2011

My husband and I stayed in this beautiful hotel on a recent trip to Madrid. I picked this hotel from Trip advisor and was glad I did. The hotel was central to most sights, if you wanted to catch the Hop on Hop off bus or visit the Prado Museum they were 2 minutes walk away. We had a spacious... More

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Yeswhere
Miami Beach, Florida
Senior Reviewer
7 reviews
26 helpful votes
1 of 5 stars Reviewed 17 November 2011
7
people found this review helpful

They must be joking to call this a Ritz Hotel unless they mean ritz crackers. I checked into the hotel for two night on a stopover between Miami and Moscow due to some kind of weather problem in Central Europe. I didn't have a reservation, so when I called they "offered" me a full fare. Above $ 500. I was... More

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JUAN JOSE MARTINEZ, Manager at Hotel Ritz Madrid by Orient-Express, responded to this review
18 November 2011

Dear Sir / Madam, From these lines, I would like to thank you for sharing your comments about your stay at the Ritz. These comments have been shared with the team members to assist us to improve our service level. The service we offer to our guests is our most important value and for which we are proudly known. Therefore,... More

Hoteller123
Philadelphia, Pennsylvania
Senior Reviewer
9 reviews
12 helpful votes
2 of 5 stars Reviewed 4 November 2011
3
people found this review helpful

Being a pretty frequent business traveller I see all kinds of things, but I have to say the room I had in the Ritz set some new standard. First, it had no windows. Well, the were curtains and some glass, but I must have been in some underground or inside space because the room was completely sealed. On top of... More

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Joshua P
New York, New York, United States
1 review
5 of 5 stars Reviewed 18 October 2011

The best hotel I have ever stayed in. All the comfort you would expect, but what really sets it apart is its exceptional service. Unbelievable. More

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Hotel Ritz Madrid by Orient-Express Also Known As

  • Ritz Madrid
  • Madrid Ritz-Carlton
  • Madrid Ritz
Address: Plaza de la Lealtad 5, 28014 Madrid, Spain

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Hotel Ritz Madrid by Orient-Express
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