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All 453 Madrid hotels

Hotel Ritz Madrid by Orient-Express

5.0 of 5
Plaza de la Lealtad 5, 28014 Madrid, Spain
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82%
Ranked #16 of 453 hotels in Madrid
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424 reviews from our community

Traveller rating
    258
    97
    39
    16
    14
See reviews for
Families
75
 
Couples
174
 
Solo
27
 
Business
59
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Little Rock, Arkansas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 16 June 2013 NEW

Rooms are outdated. This hotel is not worth the price. The staff and service are very good and the location is great but it feels like you've stepped back in time. Wireless access is clutch and not straight forward.

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CT
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 June 2013 NEW

We actually stayed at the Melia on a previous visit, as we were wary of the negative reviews of the Ritz. however, and perhaps bc of the negative reviews, we were very please with our stay here. We got an upgraded room, which was very large. The beds had linen sheeting and were very comfortable. The service was absolutely wonderful...nothing... More

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Chelmsford, England, United Kingdom
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 12 June 2013

My wife and I stayed for a long weekend in June for our wedding anniversary. The hotel is full of old world charm, tastefully decorated and very comfortable. The entrance, lobby and foyer areas are superb and a great place to sit and people watch and soak up the atmosphere and charm. The Goya restaurant is also lovely (see my... More

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Bilbao
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 June 2013

Would need a full renovation . Not an easy job to do, being this an historic - protected building Our room had certainly a better look in the past. Gloomy fitness room . Helpful and nice staff worked hard to balance our bad impression by the, generally, poor facilities ( for a five star grand luxe hotel ).

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See 5 more reviews by Inigo D for Madrid
Basel, Switzerland
Top Contributor
115 reviews 115 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 June 2013

Stayed here for a weekend getaway in Madrid. Location is great, service is great. Had fun people watching in the bar. Was a bit surprised when we got the bill for our late lunch, the Diet Cokes we ordered were a hefty 12 euros each. Seems excessive! But otherwise a very nice stay.

Was this review helpful? Yes 1
new york ny
Senior Contributor
43 reviews 43 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 31 May 2013

Would recommend to anyone, great old-fashioned hotel, great service, comfortable rooms and an unbeatable location..steps from the major museums. Our second visit and we love it. We had a doom facing an inner courtyard area and it was very quiet despite the hotel's central location.

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Rio de Janeiro, Rio de Janeiro, Brazil
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 30 May 2013

The Ritz is set in the heart of the Retiro district of Madrid. You are within walking distance of the Prado, the Thyssen-Bornemisza, the Zarzuela Theatre and the Retiro Park. The hotel is fabulous.The rooms are individually decorated in classic style with rich materials and antique-style furniture.There is a Bodyna Wellness Center. Here you can enjoy a large range of... More

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See 4 more reviews by touristguidejavier for Madrid
Cottingham, United Kingdom
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 30 May 2013

Very convenient location, all staff well trained knowledgeable and polite. Good quality furnishings everywhere. Wifi acceptable speeds and free everywhere. Particularly enjoyed the Sunday brunch. No tea/coffee facilities in the room

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New York City, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 May 2013

We stayed here in May for 3 nights and loved it! The location could not have been much better and the hotel itself was beautiful. The breakfast buffet was awesome but would only recommend if included with the room.

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See 3 more reviews by ermorrow for Madrid
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 26 May 2013

Location location!!! Very convenient for sightseeing. You can see the Prado museum from the hotel window. The room is traditional with a nice touch of modern bathroom. The service is superb especially the concierge service, Alejandro, was able to get us a table at Michelin star restaurant at the Sergi Arola which was excellent (if you want a 49 euro... More

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Additional Information about Hotel Ritz Madrid by Orient-Express

Also Known As:
Ritz Madrid
Madrid Ritz-Carlton
Madrid Ritz
Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Madrid
#6 Romantic Hotels in Madrid
#11 Luxury Hotels in Madrid
#38 Business Hotels in Madrid
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Opposite the Prado and the Thyssen Museum, the Hotel Ritz is frequented by the crowned heads of Europe. The standard of its service and unrivaled prestige have earned it a place among the world's ten best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace make The Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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