We started our trip in Madrid with lost luggage, thanks to the airline. The hotel staff were very helpful in tracking our luggage down. Another bonus was the free internet and although there is only 2 computers it was never more than 5 minute wait. The room was a little small, but great value for the price. Bathroom needed a... More

Stayed at this hotel in June 2011 - great hotel and location. Staff very friendly. Madrid is a fantastic city full of great people:) Nice to experience culture instead of some tacky beach resort The metro system is cheap and easy to use, lots to do and see and the food and drink is amazing More

A number of commenters have complained about the smaller elevator, but I have to tell you, we laughed about that thing every time we used it for two days. Not just the size, but sometimes it takes you to floors you never even dreamed of visiting (or signaled for.) It was an adventure. Our room was well-sized and very clean,... More

This is 30 yds south of Gran Via. Two lifts in the lobby take you to reception on the second floor. One lift is cosy and uniquely shaped holding, it says, up to 4 people, we'd say 2 + 1 case at a squeeze. Reception staff were very helpful, when we had a problem with the water supply it was... More

we staied at this hotel for 3 nights as a couple. the location of the hotel is perfect, few steps away from Grand Via and all the main attactions. the hotel was small and old, with small rooms with old furniture, only the bathroom was ok. most of the staff is not speaking english and for this they are not... More

We stayed there for 6 nites in Nov . Room was very generic but bathroom was exceptional for europe (Large). The lacation was super 5 min walk to Puerto del sol ,!0 min to Plaza Mayor . Gran Via metro was 2 min walk from hotel . The help was very nice esp Isabella at front desk Very nice Just... More

We stayed at the Hotel Arosa for a week in October 2011 and it met nearly all of our needs. The best thing about the hotel is its ideal location. With its central location, the main tourist attractions are easily accessible and within walking distance. Much of our room was updated, but it still had an old CRT television with... More

Originally booked a superior room and we were allocated a poor room that had a lovely view of some scaffolding! This was my wife and my first visit back to Madrid in 13 years and I expected more from the Arosa. After explaining our disappointment to the front desk they offered a smaller but nicer room but still not the... More

Not sure why so many people are whining about the size of the lifts..theres two of them, and yes one is a unique size however if you dont like that one theres another one!!! Incredibly central, easy to get to everywhere, tour busses stop just outside if you want to do that sort of thing. We didnt spend a great... More