This hotel is good value. It is clean & has everthing you need, breakfast was included for us. And it is close to the Barajas airport - what we needed.
It is a little small & the elevator is really small. My husband & I had to take turns going up to our room because only one person & a...
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Let me start by thanking you for your comments regarding your recent stay at our Hotel.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest.
We hope to see you again in a near future.
Again,...
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Stayed for 3 nights in October 2011 - hotel centrally located for everything we wanted to visit and near a metro station to get further afield. Room was comfortable and clean, although as the room was on the Gran Via main road did suffer from traffic noise. Staff were always helpful, breakfast very good, confortable lounge with internet access. Just...
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I thank you for your feedback. I am pleased to read you had an enjoyable stay with us
I look forward to your next visit so we can offer you our undivided attention.
With my best regards,
Pilar Ruiz
Assistant Manager
Best Western Hotel Arosa
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My wife and I stayed at the Arosa for six nights in October 2011. The room was nice and clean as was the bath. The bed was comfortable as well. We loved the breakfast buffet which had fresh orange juice to drink as well as a fantastic push button coffee machine with cafe con leche, cappuccino and cafe solo as...
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I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto.
Hoping to have the pleasure to meet you on your next visit, I remain with...
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There was a lot of hair on the bathroom's floor, and there is no refreshing air, smells like mold. The staff is not nice, and we got a non smoking floor, but the whole place smells like cigarettes.
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I thank you for taking the time to tell us about your experience.
I am sorry your stay didn't meet your expectations. Please know that we are taking your feedback to heart and focusing on improving.
I was sorry to see that the standard of the room didn't meet your expectations, we will certainly ensure that this does not happen...
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I stayed in this hotel during our first visit in Madrid. It is good locotion and it was easy to get around from the hotel. The staff is quite nice and we had nothing to complain about. The room is fair and the bathroom too. It is an old building, so it is difficult to change something drastic. Including in...
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Let me start by thanking you for your comments regarding your recent stay at our Hotel.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest.
We hope to see you again in a near future.
Again,...
More
Its like a bare bones budget hotel but at a fine hotel price. A fridge with a small tv perched on top. Lights nailed to the wall . No toiletries. Hookers line a near by block. So disappointed to end our vacation there.
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I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
After reading you observations, I can see that we have not fulfilled your wishes during your stay with us. Your critic, which we gratefully accept, is fortunately not usual, but I perfectly understand that there may be some cases, such...
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I went with 3 friends for a short city break in July 11. It was VERY hot in Madrid (35-40c) but the rooms had great A/C so that wasn't a problem. There was nothing super fancy here and it was a little rough around the edges but it was the most affordable we could find for the location. Breakfast included...
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I thank you for your feedback. I am pleased to read you had an enjoyable stay with us
I really look forward to welcoming you soon in the near future.
With my best regards
Pilar Ruiz
Assistant Manager
Best Western Hotel Arosa
More
great hotel
no parking
small room
small lift
at all it is great
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I have stayed in many Best Western Hotels all over the world, but was not sure what to expect for one in Madrid. The location is great, very close to a metro stop, and right on Gran Via, a main shopping artery. We only stayed for one night as this was our first pit stop before heading off to Sevilla....
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Let me start by thanking you for your comments regarding your recent stay at our Hotel.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest.
We hope to see you again in a near future.
Again,...
More
Excellent and very clean hotel, excellent location in the middle of all sights. Booked a double room room was spacious. Would definitely stay again.
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I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto.
Hoping to have the pleasure to meet you on your next visit, I remain with...
More
793 Reviews
537 Reviews
1,994 Reviews
