Dear guest, I would like to thank you for sharing your nice comments about our hotel at Tripadvisor. They encourage us to continue making our best for our guests´ satisfaction. It is a pleasure for the whole Tryp Madrid Washington team that you had a nice experience in our hotel and we are look forward to welcoming you again soon!... More

Dear Monic, Thank you for your valuable review about our hotel that will help us to improve everyday. I will take note of your comments about our staff and I will transmit them to the whole team as our guests experience is our most important aim. With reference to internet connexion, wifi is free and available in all the rooms... More

Dear Customer, First of all thank you for taking the time to write your review on Tryp Advisor, and as you know our strengths is the location, situated in the Gran Via, in the center of Madrid, and although the reception is small and we need more space, our staff is always available to our customers. We hope in the... More

Dear guest, thank you for your comments and your valued opinion that help us to improve everyday. We are sorry if the room did not meet your expectations. All our family rooms have 37 m2 and have two beds and two bunk beds, these rooms are one of our best actives according to other customers´ reviews. Moreover I would like... More

Dear Goldfish666. Thank you for choosing our hotel for your stay in Madrid and thank you for your comments that help us to improve our service day by day. As you have said, our location is our best active, close to the main attractions downtown. I understand that part of your stay did not meet your expectations, make sure we... More

Dear guest, thank you for your extend comment and mostly for choosing us. We are 3*** hotel, but as you said, very well located, clean, with all the most required services and affordable. If you ever think in coming back please let us know and we’ll try to make your stay even more enjoyable. Thank you and best regards More

Dear guest, thank you for choosing us. We agree that our location is our best attribute, but according to other guest reviews the room’s size, cleanest and service are also appreciated. Please let us if you ever think in coming back again and we’ll try to assign a different room. More

Dear guest, thank you for your writing time, two years later  Our location reminds the same, it’s just the best, but we are improving our rooms, so if you ever think in coming back please let us know. More

Dear guest, thank you for your time and thank you for choosing us. As you mentioned our location is the best, we are an economic hotel with everything you need. Please let your friends known and will credit for your next visit!  More