The air conditioning was not working on arrival. This was told to front desk and it was fixed. It continued working through the afternoon but then the cooling stopped during the night causing a very stuffy room. Temperature went up to eighty degrees f the next day then cooling started around noon. Cooling appeared to be controlled by management and... More

I had a previous reservation and when we arrived the room was ready, clean and air conditioned. We had dinner in their fine restaurant which consisted of an excellent meal complete with wine. Our server had spent several years in the US and kept us entertained. We were awakened in the morning and escorted to the hotel van which delivered... More

Arrived at the airport, it took about 10min before my call was answered, but then shuttle arrived within 10min. The reception was quite busy, so had to wait for about 15min to check in, but no hassle. Rooms are clean, maybe due for an upgrade. Bed was comfortable and noise levels acceptable. The breakfast buffet was quite big, but rather... More

We stayed for 2 nights near MAD prior to boarding our long, transatlantic flight home. I chose this hotel for it's convenient location and bargain rate. I was not disappointed. The hotel provides a courtesy shuttle to and from the airport which can be reached by subway from downtown Madrid. In our case, from the Atocha Ave station. There is... More

Stayed here the night before our flight home. When we walked into the hotel we noticed how hot it was. When we checked in we asked the clerk if the rooms were hot and he said "not all rooms are air conditioned yet...besides, it's still winter in Madrid." ' Winter in May? Really? When we went upstairs, our room was... More

I,m quite surprised reading some of the reveiws which do not reflect our experience. The reception desk was efficient though not over friendly. The Hotel was fine room clean and quiet. Like someone else I e mailed for info on the free shuttle but got no reply, however after phoning the hotel to ask I was told just to call... More

My wife and I stayed at the Tryp Diana on a layover in Madrid in April 2013. We picked the hotel primarily based location to the airport and the 24 hour free shuttle. Prior to our arrival, I tried to contact the hotel to find out what we needed to do upon our arrival at the airport to get the... More

I chose this hotel for a one-night stay because of its location close to the airport and my early morning flight. On arrival, the desk clerk was very arrogant and responded very rudely when asked if there were restaurant options in the area. Basically, I was on my own with that. Later, I happened into the restaurant off the lobby... More

Hotel is outdated & service is below average for a 4* hotel. It is more worth 3* We arrive at 23:45 in the evening, and had to wait 30min in a queue to check in. People behind us probably even waited longer! The rooms & corridors are very outdated, as if it was 20 years old. Desks look as if... More