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Hesperia Madrid

5.0 of 5
Paseo de la Castellana 57, 28046 Madrid, Spain
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Hesperia Madrid
Ranked #55 of 456 hotels in Madrid
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302 reviews from our community

Traveller rating
    147
    96
    36
    16
    7
See reviews for
Families
42
 
Couples
92
 
Solo
21
 
Business
85
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

Very well located and connected, the Hesperia is on the high end of the NH offer. Nice and reasonably sized rooms with all features a business or a tourist traveler would require. I have personally experienced great service during all my stays in Madrid. Breakfasts are spectacular in terms of quantity and variation of proposed dishes. The only negative point... More

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St. Petersburg, Russia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 21 April 2013

At first glance it could seem it's not what you are looking for but once you pass the threshold you are 100% sure that this is the right place: Cozy, familiar and at the same time fashionable, respectable this hotel located in Paseo de la Castellana has many things to offer. Excellent spacious rooms with safe, iron, closet, living area,... More

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Guest_Manager_13, Guest Relations Manager at Hesperia Madrid, responded to this review
22 April 2013

Dear Guest, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish... More

Oslo, Norway
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 4 April 2013

It is really difficult to rate the Hesperia fairly, since it is clearly a good hotel, with an excellent location in the prime business area of Madrid. Yet, they managed to miss the mark in so many ways it is hard to even remember them all. We booked a twin-bedded room, and received a queen. We were told on check-in... More

Was this review helpful? Yes 1
Guest_Manager_13, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review
8 April 2013

Dear Guest, With great concern I have received your comments, and it is obvious that you are upset about different items. First of all I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our... More

Zurich, Switzerland
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 28 March 2013

The Hesperia hotel is conveniently located in the center of Madrid. Staff are attentive, friendly and helpful. Rooms are perfectly fine and equipped with everything you need. The entire hotel is well maintained and clean. Breakfast may have been the highlight of my stay, with a broad selection of good food, coffee, tea and juices (note though that if you're... More

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Guest_Manager_13, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review
2 April 2013

Dear Guest, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services and staff of our Hotel during your recent stay with us. At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team... More

Willmar, Minnesota
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 14 March 2013

The hotel staff were very friendly and helpful. We stayed here for part of a tour and added an extra night to spend more time in Madrid. The location felt very safe, and you could walk to other locations - or you could easily catch a cab. While the hotel was a little pricier than some, it was a nice... More

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Guest_Manager_13, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review
20 March 2013

Dear Willmar, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. At Hotel Hesperia Madrid it is our aim to exceed the expectations of our guests and it is most inspiring for all members of our team to accomplish... More

London
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 February 2013

Stayed at this hotel for 1 night on business. The hotel is well located, the reception staff were helpful and the room was clean and fairly spacious given the location and price. Maybe it was just the style of the rooms, but I felt that the decor was a little bit outdated. Real shame that the gym was out of... More

Was this review helpful? Yes 1
Guest_Manager_13, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review
22 February 2013

Dear Guest, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. Regarding to your comment about the style of the rooms, it is a pleasure to inform you that we have already redecorated 4 floors and we are hardly... More

london
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 9 January 2013

great luxury 5 stars hotel, in the heart of Madrid, great value for money, it is elegant, modern, exclusive, highly recommended they have a Michellin restaurant within the hotel, that is excellent they have plenty of staff, ready to accommodate your necessities Rooms are excellent, extremely elegant, and chic the housekeeper service is great they have a great breakfast buffet... More

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Huntington, New York
Top Contributor
64 reviews 64 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 January 2013

Nice hotel with an amazing buffet breakfast. It is what you will think of when you remember your stay here so definitely go for the rate that includes it. The staff was very friendly and helpful. Very convenient location for visiting the Prado, Retiro Park, and the Museo de Romanticismo. Great to be on the beautiful Paseo de la Castellana!

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See 11 more reviews by kevin56 for Madrid
England
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 15 December 2012

I liked the location of the hotel it's a shirt walk away from the main sights and shopping. Nice hotel, lovely lobby area. Nice welcome. The rooms are a fabulous size, the bed was large and very very comfortable. Best nights sleep I've had in a long time! The hotel has a nice eating area. However breakfast was a little... More

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 11 December 2012

Great hotel!! I had a very good time there! Staff always going the extra mile to accommodate us! Rooms ( standard and suite) were great, good size, clean, and with a nespresso machine. Friendly housekeeper! offering chocolates every night (after 6/7pm) Free wifi connection plus good selection of pillows( there is a menu so you can choose) Breakfast was very... More

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See 5 more reviews by MAXC1917 for Madrid
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Additional Information about Hesperia Madrid

Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Madrid Hotel
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Address: Paseo de la Castellana 57, 28046 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Children Activities Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Business Hotels in Madrid
#36 Luxury Hotels in Madrid
#42 Family Hotels in Madrid
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Ideally located, the sophisticated and chic Hesperia Madrid Hotel is one of the city’s leading contemporary luxury showcases. High-profile Spanish designer Pascua Ortega designed the hotel's stunningly modern interiors, spaces that elegantly blend with the classic style of the rooms. The top floor features rooftop suites with terraced Jacuzzis.The Hesperia Madrid offers exquisite market cuisine in the Manzana lobby restaurant and in the Santceloni Restaurant which boasts two Michelin stars.Additional features at the Hesperia Madrid Hotel include six meeting rooms seating up to 550, a state-of-the-art business center, the SkyGym rooftop health club with its stunning views over Madrid, and complimentary WiFi access throughout the hotel. Lavish attention to detail and perfect service make Hesperia Madrid the best choice for today’s cosmopolitan travelers. ... more   less 
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Hesperia Madrid
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