I stayed at this hotel last year in October for about a month. What can I say the only good thing was the breakfast, I really liked the pastries :) The bed was uncomfortable, in the evening it was quite cold in the room and a few days passed until I thought to speak at the reception to turn on...
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Thank you for staying with us such a long time and your subsequent review here on Tripadvisor. I am rather concerned in reading your feedback, please accept my sincere apologies, specially for those days we had problems with hot water, luckily we were able to fix it, I’m also glad to tell you that we are renovating rooms so if...
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I booked the room for value because i needed to get some work while traveling for a good price.This hotel has a weird smell is not 4 stars at all i believe it is a 2 star hotel it seems like a ghost town i felt like the only person here...wish i didn't book it and i wished that people...
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Dear Jimmy,
Thank you for your feedback on Tripadvisor, it does alarm me as this is not the service we offer to our guests. I rather concerned in reading your feedback, please accept my sincere apologies. Nevertheless I might add that we have been very busy in May and June at Insignia Arturo Soria Suites, more than 80% occupation rate,...
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I have stayed in this hotel for close to 21 days, during april-may 2011, i was very happy with the help and service they provide. I being a vegitarian, found that the smll kitchen provided was the best, the bed was quite comfortabl, but for the pillows they were flat so had to use the other flece blanket as my...
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Many thanks for your kind feedback, I bear in mind your comment about pillows. I am glad that you enjoyed your stay and look forward to meeting you on your next stay. Best, David
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I'm currently lying in the bad of my room at Arturo Soria Suites. I'm travelling in a business trip. This Hotel is the most ugly one I've ever visited. The bed seems to be old and is no longer comfortable. There are hairs on the bedding...
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Dear NH43,
Thank you for staying with us and your subsequent review here on Tripadvisor. I am most disappointed to learn of your experience with the bed. I would very much appreciate if you could contact me directly so I may learn specifically of your concerns in order to make the necessary improvements, just dial number 9 from you room....
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Not bad for 1 night. The staff was pleasant enough, but the neighborhood has absolutely nothing to offer. The staff could not recommend a restaurant, so we chose what appeared to be the best of the seedy bars in thw area, and definitely overpaid for poor quality tapas. If you have to stay here, the hotel restaurant is probably the...
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The hotel is ok, not very clean as you expected for 4 stars. It was good for us at price, because in that period (the Catholic Holy Week) all what we found was almost at the same price, but less stars. And if a 4 stars look like this, I only can imagine what it may be for 2-3 stars....
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We chose this hotel because we were driving and did not fancy taking the car into central Madrid. The hotel is located close to the A30/A2 junction and was easy to find. It also has a garage which is very useful - 11 Euros although our package included it for free.
The room was very spacious - large sitting area,...
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The hotel is rated 4**** but...
First unpleasant experience was at the reception. We had the hotel payed in advance but they asked for credid cards. I have to tell you that this is for the very first time when this happened. OK I can understand that they don't trust us (minibar) but whey should we trust them ?? Anyway....
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Although the room was quite large the service in this place is terrible. Our laundry was collected and returned and it seemed as if it had been dunked in hot water and given back to us. Not one morning did we go down to breakfast without all the tables being filthy and uncleared. The buffet was very minimal and was...
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