I have been in many hotels in Madrid and the Intercontinental definitely has one of the most luxurious lobby and restaurant areas! Our room was nice and the room service was absolutely delicious and fast. After being out in a local club one evening I accidentally cut my foot open (nothing serious!), when we returned to the hotel the staff... More

This is the only intercontinental hotel in Spain that is worthy of the name. This hotel is very good 10 minutes walk from the Santiago bernabau football stadium, its 10 mins in a taxi to Plaza Mayor, so well positioned whilst being away from the noise. Concierge service is excellent as is the Club lounge, breakfast is very good and... More

After booking the bank holiday weekend in Madrid, we decided to gamble on a "secret hotel" on last minute.com and were pleased to find it was the Intercontinental Madrid. On arrival the hotel staff were very friendly and helpful. Our room overlooked the courtyard and was reasonably sized with a very comfortable bed. We booked room only so can't comment... More

This hotel has all the things you'd expect from Intercontinental - opulent decor, helpful concierge, generous-sized rooms and a plentiful breakfast buffet. But unfortunately, it is a fair distance from the Old Town which I hadn't appreciated when I booked (probably my oversight!) It's in a great spot for the lovely Serrano shopping street, which is a pleasant walk down... More

As a Royal Ambassador I received an upgrade to a large Club InterContinental room complete with lounge access. In addition Royal Ambassador (the highest level of status with InterContinental) receive complimentary minibar, Internet and movies. I had an excellent meal on my two visits to the restaurant, cooked to perfection with top-class service. The bar staff were also very attentive.... More

We arrived early as we were on the first flight out of london arriving at nine not expecting the room until the afternoon. However friendly staff sorted a room out for us and also upgraded it to a club room which was very comfortable. Breakfast was nice but suggest paying in advance as expensive if you buy when you are... More

This was my 2nd stay in the past year . I particularly like the Intercontinental name and try to look for one where ever I travel either pleasure or business . Madrid on particular is an incredible venue . The staff are always cheerful and ready to take that extra step to help out. The club level service is definitely... More

My first visit on business to the Intercon Madrid and a pleasant experience which I did not expect from similar hotels in European cities. Landed late in Madrid airport, bags did it arrive which is always a problem if you have meetings the next day. Checked in around midnight and explained that I needed a super fast laundry service. They... More

A classic business institution in the centre of Madrid. Excellent location, excellent cleanliness and good room quality if a bit cramped (for this price level). But they come through as a bunch of vampire bent on sucking every last drop of blood from the client: - breakfast is not on your package? Be prepared to shell out 35€ for the... More