Magic location,staff,rooms and such great ambience.faultless.beautiful historic building with amazing finishing touchs. Cocktail bar most likely the best in Madrid. Business back up was outstanding and overall promptness to requests eg room service,business faxes ,travel on line booking check in ticketing was superb

Comfortable place to stay overnight for a stopover. Staff were helpful and spoke great English. The building itself is full of character, everything was ornate. I slept well, the bed was comfortable (7-8 / 10 in terms of comfort in my opinion). As other reviews state, the rooms aren't huge, but it was not an issue for me. The bathroom... More

A reputed five star hotel which showed off its qualities from the moment you landed at the reception desk. Just behind, and to the right, was a staircase which would have been great for Vivien Leigh in her Scarlett O'Hara ball gown. Staff were very attentive and indeed our luggage arrived at our room before we did! That room was... More

Right in the middle of the city and near El Prado, other museums and shopping districts. The concierge service was very helpful and attentive to our requests of all sorts. Ebegonia was our concierge that checked us in and she was wonderful from start to finish. We chose a Red Level room since it was our honeymoon, and when we... More

Stayed Here Last week Thursday to Sunday excellent place if a tad expensive but well worth it had the pleasure of sharing the hotel with One Direction .Great staff very professional ..and very help full would stay here again .

It is rare that the review I write has absolutely nothing to criticize, but such is the case at this hotel. Our stay here was perfect. Sure, the bathroom could be a bit larger, but for Europe, it was fine. The bed was comfortable and the room adequately sized. Staff was friendly and helpful, although, be prepared, as in all... More

I agree with the reviews, was more than happy with this hotel. Rooms were large and well serviced, included breakfast very good. Easy walk to the museums. A definite dood option if you are staying in Madrid.

This was a great hotel in Madrid. The rom was spacious, the staff was ver attentive. We had the red level service and it was great. Tapas and Moët Chandon from 11 am to 1 am was great. The service at the lounge was also very good. We would highly recommend this hotel to anyone that wants to stay in... More

A high quality hotel in a great location. The staff are courteous and very helpful; the rooms are very well appointed and clean; the breakfast service is first rate. If we are in Madrid again we would stay again without hesitation.