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All 453 Madrid hotels

Petit Palace Avenida Gran Via

3.0 of 5
C Mesoneros Romano 14 | (esquina Gran via 33), 28013 Madrid, Spain (Centro)
Hotel amenities
Petit Palace Avenida Gran Via
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Ranked #324 of 453 hotels in Madrid
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181 reviews from our community

    Trip type
Traveller rating
    24
    62
    50
    33
    12
Date Rating
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 8 June 2013

The description says international TV channels but word of warning as there it's nothing in English. Not even the news!!! All rooms are supposed to have hydro showers but this is false as they dont work. Both issues reported to reception and no action. The only good thing is location but you can get many other options in this range... More

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Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 16 February 2013 via mobile

What a terrific place to stay. Just below the main drag of Madrid's retail district. A place to rest your head at night after a long day of walking around town. Three block from the Gran Via Metro stop. I found myself one day walking down the hill towards all the old historic buildings and gardens, miles beyond the hotel,... More

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Ruth M, Revenue Managent at Petit Palace Avenida Gran Via, responded to this review
18 February 2013

Dear Guest: We appreciate your comments. We will pass along your praise to the hotel’s staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day. We hope to see you again soon at one of our hotels. Kindest regards. More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 30 December 2012

Small comfortable hotel in great location. Staff were accommodating, breakfast was sufficient & heating was awesome. Noisy if windows open but in the heart of Centro Madrid it would be ignorant to expect otherwise. Don't understand why there are no double beds but single mattresses were comfortable if not lonely.

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Ruth M, Revenue Management at Petit Palace Avenida Gran Via, responded to this review
2 January 2013

Dear guest: Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guest’s satisfaction is our reason of being. We regret to know just now that you preffered double bed. Please, let us know your preferences next time and we will do our best to get them. We hope to see... More

Mlebourne
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 17 November 2012

Last minute booking for five (5) nights. Good points - excellent location, good wi-fi, staff very friendly, helpful and could not fault them and price was reasonable. Bad points - room a little bit on the small side, hallways very narrow, small reception and breakfast area very small, noisy and busy (we skipped breakfast for this reason), noisy floor coverings... More

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Ruth M, Revenue Management at Petit Palace Avenida Gran Via, responded to this review
23 November 2012

Dear Client: First of all, we are apologies about the inconveniences during your stay. We are sorry to hear that the sizes of the hotel are not of your pleasure, but we are working to improve our services for the clients to have a pleasant stay. We remain, sorry, for the inconveniences, and thank you for giving us the opportunity... More

Cumming, Georgia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 November 2012

My reviews of this hotel are so all over the place that I have no idea what to rate it. The part that were good were SO good that I would give it a 5. The parts that were bad were so bad that it makes me want to cry. So let's just work our way through it. The Good:... More

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Ruth M, Revenue Management at Petit Palace Avenida Gran Via, responded to this review
12 November 2012

Dear Client: First at all we want to thank you for your comments about our hotel and staff. We are working to improve anytime a little more. We are disappointed with your experience at the breakfast time, because we have a nice buffet with big variety of cold and hot food, bakery, fresh juices and coffe. About the incident at... More

Kuala Lumpur, Malaysia
Top Contributor
63 reviews 63 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 October 2012

The best thing of the hotel is the location and it's super fast free wifi. The best free wifi I have ever experienced. The hotel staffs are friendly and helpful. Most of the main tourist attractions are in walking distance from the hotel. The bathroom is very spacious for the European standards. In the room, the beds are good even... More

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Beatriz C, Public Relations Manager at Petit Palace Avenida Gran Via, responded to this review
8 October 2012

Thank you for your very complimentary review of HT. We appreciate your comments however I can understand your disappointment with not having a kettle. Hope you will join us again in the near future. More

Sydney
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 20 September 2012

Stayed in this hotel in september 2012. This hotel has very good location, close to everything. Very helpfull staff who always ready to answer all your questions and please you. Thank you for that. Thou room that we were staying in (Triple room) was way too small, they probably rolled in extra bed and you can hardly squeeze between these... More

Was this review helpful? Yes 1
Beatriz C, Online sales department at Petit Palace Avenida Gran Via, responded to this review
8 October 2012

Thank you for your good comments. However, if you had gone to reception most likely would have changed the room at that moment there was always able to do so, and offer an interior room. We hope see you again in one of our hotels. More

Madrid
2 reviews
2 of 5 stars Reviewed 2 August 2012

Hotel has an excellent location but at the same time most of the rooms are really small and run-down. Nice, helpful staff.

Review collected in partnership with Easytobook.com

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Victoria G, Online Sales Department at Petit Palace Avenida Gran Via, responded to this review
20 August 2012

Dear Host: Thank you very much for your comment and for the confidence placed in High Tech for your stay in Madrid. As you point out our hotel is perfectly located in the center of Madrid. We regret the details that were not to your liking. We hope we get another chance to show our future improvements. Kind Regards More

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Rose Hill Maurtius
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 17 June 2012

The Hotel is well situated in the city,very close to several food outlet plus the vicinity of El Corte Ingles - departmental store with a food market attached. Puerta del sol, the centre of Madrid is a mere klometre from the Hotel. The place is 3 stars hotel & the guys at reception are quite friendly though French is barely... More

Was this review helpful? Yes 1
Victoria G, Online Sales Department at Petit Palace Avenida Gran Via, responded to this review
31 July 2012

Dear Reviewer, Thank you for your TripAdvisor comments and also staying with us while visiting. We appreciate your comments however I can understand your disappointment with not having T.V channels and news papers in English. We are working for you have it in your next visit. Thanks, Yours sincerely Online Sales Department More

Madrid
1 review
4 of 5 stars Reviewed 9 June 2012

The best location in the city.. Located in the center of Madrid and convenient to all places we wanted to go. Hotel employees were all friendly and very helpful. I strongly recommend this hotel. Nestor

Review collected in partnership with Easytobook.com

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Ruth M, Departamento de Ventas Online at Petit Palace Avenida Gran Via, responded to this review
12 June 2012

Dear Client, I was absolutely delighted to read your fantastic feedback regarding your stay. Thank you for recommending us. I hope you will join us again in the near future. Kind Regards. More

 
 
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Additional Information about Petit Palace Avenida Gran Via

Also Known As:
Petit Palace Avenida Gran Via Hotel
Petit Palace Avenida Gran Via Hotel Madrid
Address: C Mesoneros Romano 14 | (esquina Gran via 33), 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Centre Free High-Speed Internet Pets Allowed Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #324 of 453 hotels in Madrid
Price Range: $
Hotel Class:3 star (3*)
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