This hotel is mediocre and you can find much better rooms at other hotels in the Chueca area at similar prices. I spent a week here (pre-booked through Orbitz) and had trouble with two different rooms. The first room (101) had a shower that changed temperature from very hot to very cold. I asked to be moved and it took... More

Hotel is well located for sight seeing in Madrid. Starbucks is across the street; a good bakery one block away, as well as lively bars and tapas places. The staff is very helpful. However, the hotel's public spaces are small and need sprucing up, as do the rooms. The bed and pillows were thin and uncomfortable. The drawbacks were balanced... More

We were very happy with our choice of this little hotel in the center of Madrid. The room was large by European standards, our bathroom was HUGE, (room 105). Since our room was right by the street, there was some street noise, but earplugs solved that problem. Wi-fi worked perfectly in the room. The staff was outstanding, always helpful and... More

I loved the old world charm of this hotel (the small balconies), with the modern amenities. We were RIGHT in town, close to EVERYTHING. Rarely took a cab, walked most anywhere. Ran in the Enormous City Park, and had Starbucks 9 steps out the door. Great! Juan Carlos was a fantastic help at the front desk for EVERY question. Always... More

This hotel is in a great central location, walking distance to lots of bars, restaurants, shops and metro. The hotel staff are very helpful and can’t do enough for you. The rooms are a good size and clean. Would stay here again, it’s in the centre of everything

Stayed 3 nights at the Infantas as part of our 50th celebrations, with eight of us in total. Overall hotel was great value and in a very central location with access to all main areas. Rooms were clean and relatively spacious, with balcony overlooking the street. Safe deposit box in wardrobe was useful. Breakfast was about £12 but you could... More

After many hours researching where to stay, backed up by Tripadvisor reviews, we booked directly on the hotel website, taking up one of their offers. Our first visit to Madrid was thoroughly enjoyed and Hotel Lusso Infantas did not disappoint.The hotel is in a convenient location to explore Madrid and is very close to the metro stop Banco de Espana.... More

The hotel is in the perfect location for using the Hop On Hop Off buses, it is a short walk to the stop. The staff is friendly and knowledgeable and spoke English. The room is typical European with a rather large bathroom. We stayed in room 402, which was very clean. The only downside was the restaurant workers would congregate... More

This hotel has an excellent location within the city center. Rooms classic with modern decor and small balcony. You can walk anywhere. Close restaurants and city highlights. The rooms are clean the staff is friendly and all speak english. Excellent stay for couples and families.