great hotel and decor ... fantastic cost benefit for a 5 star hotel ... fantastic when back in madrid will return for sure More

Each floor of the hotel is designed by a different architect. Each room has a unique concept. When we arrived they asked us to choose a room looking photos in an Ipad!. Hard to choose because each room has interesting things. The rooms are bigger than the European average. Big beds very comfortable and what I most liked is the... More

I was in Puerta America and never had seen such a awfull customer attention as in this hotel,the employees at desk front are rude and made customers wait an eternity as they are the guests there . and at last .one of my friends had a dead in family and was impossible for him to made the modification for is... More

A very modern and futuristic hotel with a different theme on each floor. Room designs can be kind pf quirky, e.g. no bathroom doors with mirrors all around, so make sure you book accordingly. There's a nice roof deck bar with views Madrid. The only downside is that it's far from all the activities and sights. It can be quite... More

Modern hotel with very nice rooms. We stayed in the room with a round bed, round bath tub and a projector TV. Going to each floor to look around is definite a fun thing to do. When we checked in, we were told only one room was available, so we didn't get to choose. Reception staff can be more friendly... More

A bit far from the city center, and the staff at the reception & bar could be more friendly, but very comfortable rooms and everything is of excellent quality. More

I stayed for only one night but it was excellent. It's very different to other hotels with each floor designed uniquely. The room was really modern, projector screen for TV, nice round bed and total blackout blind. Breakfast was really nice. the tea wasn't that great but not surprised as tea isn't as popular in Spain. Friendly staff More

This hotel is much more expensive than the ones I would normally get to stay in and I really enjoyed it. Each floor is designed by a different designer and it is well worth spending some time like we did visiting each floor for a look around. The breakfasts were the best I have ever been offered with an unbelievable... More

Stayed here 10-13th January for a European Sales Meeting. Very, very comfortable - interesting rooms with different designer for each floor - only saw a couple of other rooms but mine on the 6th was fine. Intriguing folding partition that made the bathroom open plan if required though not sure when that would be used, however freindly you were with... More