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All 454 Madrid hotels »

Silken Puerta America

5.0 of 5
Avenida de America 41, 28002 Madrid, Spain
Hotel amenities
Ranked #22 of 454 hotels in Madrid
4.5 of 5 stars 400 Reviews
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400 reviews from our community

What travellers say about this hotel
  • Different designer(5)
  • City center(5)
  • Very good(5)
  • Top floor(4)
  • Metro station(3)
  • Hotel staff(3)
  • Zaha Hadid(3)
Traveller rating
    198
    152
    29
    13
    8
Only show reviews for Family (15) | Couples (169) | Business (67)
Date Rating
Bobcat81
Dublin
Contributor
15 reviews
21 helpful votes
4 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

Stayed here for 3 nights recently. When we checked in at first we were a little disapointed as we were not shown a choice of floors to stay in but when requested to see it on the I pad we were shown them in a book and only 2 floors were available. We picked on room, cant recall which floor,... More

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Valeria Knop, Public Relations Manager at Silken Puerta America, responded to this review
15 February 2012

Dear Costumer, First of all, I would like to thank you very much for having chosen The Hotel Silken Puerta America as “your home away from home” in Madrid. Our main goal is to provide the best possible service to our guests. We are striving to constantly improve the quality of our services in order to have satisfied customers that... More

marceloch
Sao Paulo, Brazil
Contributor
13 reviews
1 helpful vote
5 of 5 stars Reviewed 12 February 2012 NEW
1
person found this review helpful

great hotel and decor ... fantastic cost benefit for a 5 star hotel ... fantastic when back in madrid will return for sure More

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Cargenty
Houston
Contributor
18 reviews
8 helpful votes
5 of 5 stars Reviewed 12 February 2012 NEW

Each floor of the hotel is designed by a different architect. Each room has a unique concept. When we arrived they asked us to choose a room looking photos in an Ipad!. Hard to choose because each room has interesting things. The rooms are bigger than the European average. Big beds very comfortable and what I most liked is the... More

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Madalena B A
Lisbon, Portugal
1 review
1 of 5 stars Reviewed 7 February 2012

I was in Puerta America and never had seen such a awfull customer attention as in this hotel,the employees at desk front are rude and made customers wait an eternity as they are the guests there . and at last .one of my friends had a dead in family and was impossible for him to made the modification for is... More

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Valeria Knop, Public Relations Manager at Silken Puerta America, responded to this review
17 February 2012

Dear Madalena, Our Reservation Department has always the policy of refunding, cancelling or changing a reservation in such a delicate situation. We really regret that you have not contact our Customer Service, as I said before our policy is always to help our costumers, and even more in such a painful situation. Kind Regards, Valeria Knop Guest Relations Manager More

smerfette
new york city
Reviewer
4 reviews
4 of 5 stars Reviewed 5 February 2012

A very modern and futuristic hotel with a different theme on each floor. Room designs can be kind pf quirky, e.g. no bathroom doors with mirrors all around, so make sure you book accordingly. There's a nice roof deck bar with views Madrid. The only downside is that it's far from all the activities and sights. It can be quite... More

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dkkam
Fremont, California
Senior Reviewer
10 reviews
3 helpful votes
5 of 5 stars Reviewed 5 February 2012

Modern hotel with very nice rooms. We stayed in the room with a round bed, round bath tub and a projector TV. Going to each floor to look around is definite a fun thing to do. When we checked in, we were told only one room was available, so we didn't get to choose. Reception staff can be more friendly... More

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amra74
Sarajevo, Bosnia and Herzegovina
2 reviews
1 helpful vote
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

A bit far from the city center, and the staff at the reception & bar could be more friendly, but very comfortable rooms and everything is of excellent quality. More

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derekhannon
Wokingham, United Kingdom
Senior Reviewer
10 reviews
6 helpful votes
4 of 5 stars Reviewed 30 January 2012

I stayed for only one night but it was excellent. It's very different to other hotels with each floor designed uniquely. The room was really modern, projector screen for TV, nice round bed and total blackout blind. Breakfast was really nice. the tea wasn't that great but not surprised as tea isn't as popular in Spain. Friendly staff More

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Phil H
Durham, United Kingdom
Contributor
15 reviews
3 helpful votes
4 of 5 stars Reviewed 26 January 2012

This hotel is much more expensive than the ones I would normally get to stay in and I really enjoyed it. Each floor is designed by a different designer and it is well worth spending some time like we did visiting each floor for a look around. The breakfasts were the best I have ever been offered with an unbelievable... More

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sallyjt
Sheffield
Contributor
14 reviews
10 helpful votes
4 of 5 stars Reviewed 25 January 2012

Stayed here 10-13th January for a European Sales Meeting. Very, very comfortable - interesting rooms with different designer for each floor - only saw a couple of other rooms but mine on the 6th was fine. Intriguing folding partition that made the bathroom open plan if required though not sure when that would be used, however freindly you were with... More

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Silken Puerta America Also Known As

  • Silken Puerta America Madrid
  • Silken Puerta America Hotel
Address: Avenida de America 41, 28002 Madrid, Spain

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