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Petit Palace Plaza del Carmen Hotel Reviews, Madrid

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Petit Palace Plaza del Carmen

4.0 of 5
Plaza Del Carmen 4 | (C/ Tres Cruces 2), 28013 Madrid, Spain
Hotel amenities
Petit Palace Plaza del Carmen
50 traveller photos
Ranked #239 of 456 hotels in Madrid
4.0 of 5 stars 147 Reviews
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147 reviews from our community

    Trip type
Traveller rating
    32
    67
    34
    13
    1
Date Rating
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
“Good service, excellent location”
4 of 5 stars Reviewed 1 May 2013

everything was reasonable. The room was very good, enough space, small balcony, cosy bathroom. inconvenience : the bathroom has a type of door that wouldn t close. The service was good but the blankets were full of dust ( we got to Madrid on some very cold rainy days). The breakfast is ok, though little variety of vegetables or warm... More

Was this review helpful? Yes
Management response:
7 May 2013

Dear host, We would like to thank you for taking the time to send us your comment about your experience in our hotel. It helps us to improve. We remind you that we have more hotels with the same good location in Barcelona, Valencia, Málaga, Sevilla, Salamanca, Bilbao, Getxo and, as you know, in Madrid. We are happy to hear... More

1 review
“Nice room but thin walls”
3 of 5 stars Reviewed 6 April 2013 via mobile

The hotel is very central & convenient. The rooms are modern. However, the walls are not soundproof (at least in my room they weren't). In the middle of the night I could hear people coming in and children running up & down the hall. The bed was hard and there is no in-room kettle but these matter seem to be... More

Was this review helpful? Yes
Management response:
11 April 2013

Dear Guest; Thanks for taking time out to write about your experience in our hotel, all comments are very important and help us to improve our services. We are very sorry if your stay wasn´t all satisfactory we wish. Inform you the beds in the hotel are new , for that reason maybe seem to be hard. We don´t have... More

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nice and affordable boutique hotel”
4 of 5 stars Reviewed 20 March 2013

Just like the overall online reviews, this hotel is clean and modern, and affordable. It doesn’t have luxury or extra square footage that 5 star hotels have, but the bed was comfortable and the room was new and clean. That’s all I need when I travel. I like the modern chic design throughout the hotel. The location wasn’t perfect for... More

Was this review helpful? Yes 1
Victoria G, Online Sales Department at Petit Palace Plaza del Carmen, responded to this review
4 April 2013

Dear Guest: We appreciate your kind words, especially to our employees as they try their best to make your stay as comfortable as possible. Our team are delighted that you enjoyed their service and look forward to welcoming you back again. Kindest regards More

Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Tall people avoid 4th floor!”
4 of 5 stars Reviewed 13 February 2013 via mobile

Superb location within easy walking distance to Sol and Gran Via and plenty of eating and drinking options on your doorstep. We had triple rooms on the 4th floor which I would try and avoid due to the sloped low ceiling. These rooms are in the roof space and have big wooden beams. The rooms look lovely but you constantly... More

Was this review helpful? Yes 1
Management response:
22 February 2013

Dear guest, Thank you very much for choosing High Tech Hotels and sending your comments and feedback. We are pleased to know that your stay with us met your expectations and that you were especially satisfied with our location, facilities and breakfast service. That you had a good experience with us is our greatest satisfaction and what motivates us to... More

Madrid
1 review
“City trip to Madrid”
5 of 5 stars Reviewed 24 January 2013

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Review collected in partnership with Easytobook.com

Management response:
4 February 2013

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Funchal, Portugal
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Average”
3 of 5 stars Reviewed 19 January 2013

I liked this hotel but it doesn't have anything special about it. It is located in a busy avenue during the day, where we can find cafes, restaurants, expensive fashion brands and the metro station is at a 10 minutes walk distance. At night it's quiet. We were on a higher floor and had a small balcony, the room size... More

Was this review helpful? Yes 1
Management response:
4 February 2013

Dear guest, Thank you very much for choosing High Tech Hotels and sending your comments and feedback. We are pleased to know that your stay with us met your expectations and that you were especially satisfied with our location, facilities. We will pass along your congratulations to the entire hotel staff. That you had a good experience with us is... More

Brighton, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Very disappointed!”
2 of 5 stars Reviewed 19 December 2012

I chose this hotel due to the location and special offer at the time. A 4 night break for my wife and I to see the sights of Madrid! However, I did request a quiet room on the booking and got the noisiest room of the Hotel! ROOM 101! I should have seen the signs :( Firstly, the comment about... More

Was this review helpful? Yes 2
Management response:
21 March 2013

Dear Guests; Thanks for your detailed comentary about your stay with us. I ´m sorry if your stay wasn´t plenty satisfactory due the noise out the hotel, in fact sell drinks in squares or streets it´s not allowed in Madrid. We will report your comment to the policy department in order to solve that issue . Thanks for your patience.... More

Madrid
2 reviews
“Great Hotel”
5 of 5 stars Reviewed 10 November 2012

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Review collected in partnership with Easytobook.com

Management response:
12 November 2012

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A TripAdvisor Member
“disappointment”
2 of 5 stars Reviewed 2 November 2012

Friendly reception staff. Friendly overworked and understaffed breakfast staff. Small bedroom . Holes in wallsl and many refixed screws. Very non reassuringly supported cantilevered bunk bed with wall screws replaced many times. Grotty view through window . Toilet roll holder falling off wall , sticking out at a hazardous angle. Door frame peeling in bathroom. Very poor standard for what... More

Was this review helpful? Yes

Review collected in partnership with Easytobook.com

Management response:
5 November 2012

Dear Guest; We would like to thank you for your interest and your comments publicated in Tripadvisor, these are very important for us and help us to improve our services. We wish to apologize on behalf of the team and Manager of hotel for any inconvenience caused you. In order to investigate carefully your complaints and know the right room... More

Madrid
1 review
“Lovely hotel, Amazing staff, Perfect location, Beds a bit hard and Rooms a bit small”
4 of 5 stars Reviewed 23 October 2012

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Review collected in partnership with Easytobook.com

Management response:
2 November 2012

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Additional Information about Petit Palace Plaza del Carmen

Also Known As:
Petit Palace Plaza Del Carmen Hotel
Petit Palace Plaza Del Carmen Hotel Madrid
Address: Plaza Del Carmen 4 | (C/ Tres Cruces 2), 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#133 Luxury Hotels in Madrid
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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Petit Palace Plaza del Carmen
Plaza Del Carmen 4 (C/ Tres Cruces 2)
28013 Madrid
Spain
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