Great location - close to the lovely parque del retiro, main shopping streets and a short walk to Plaza Mayor. We didn't find the staff overly friendly - maybe even verging on a bit rude at times. I'm surprised this hotel advertises itself as 5 star. In my opinion, it's a long way off a 5 star in terms of... More

Great location, walking distance to everything. Staff was helpful but English was poor (not a problem for us since my husband speaks Spanish). Room was clean and new but can be loud because nightclub downstairs on weekends.

We have recently returned from the Hospes after staying for a birthday celebration. The hotel is in an excellent location opposite the Retiro within walking distance of all the sights and the Metro station. We had a good-sized room with a very comfortable bed, a seating area, large shower and double washbasin, but no drawers which would have been useful.... More

Stayed for 4 nights in the boutique hotel. Staff were very helpful- especially Jamie who went out of his way to make our stay special. From getting us a drink when we arrived, highlighting places to visit on the map, helping find excellent walking tours from the plaza Mayor to advice on places to eat. All done with a with... More

I stayed in this hotel last week with my elderly mum and 2 young children and we were very disappointed by many aspects of this hotel. They initially put us in a 2 storey suite and we had to use our bags as a stair gate. They remove your kettle and cup after the first night. The door key system... More

The Hotel is very nice and the staff are the best we have seen in all of Europe. It was our 47th. wedding anniversary and the front desk and kitchen staff made us feel very welcome. They sent up a cake and flowers the night we arrived. For our entire stay they took care of us. The food was above... More

We only stayed here one night, but really liked it. The front desk was very personable, and you are treated to a glass of Champagne while you check in. The room was surprisingly large, and well appointed. It had a bed, sofa large shower, separate bathtub. You can walk to virtually everything. there are very hip bars right outside the... More

While it is true the location is very convenient to many of the sights in Madrid this is also true of many hotels in Madrid. I think this place is overpriced and is not outstanding in service. The room I had was 107. It was quiet and large with no view. Premium price for not so premium price. There can... More

This Hotel was fantastic, the location was walking distance from all major attractions. The Room we stayed in was large, stylish and most importantly very clean. The breakfast was NOT included but coffee and breakfast were right at the doorstep outside, literally. Highly recommend this hotel for what you get the rates are very reasonable. The beds were so comfy... More