We were on the ninth floor and never had to wait for a lift. The food was varied and good, all the staff were nice and friendly and could not do enough for you. The pool was being refurbished but the pool at the Presidente hotel was available for guests use,all the fourth floor bedrooms were being refurbished but was... More

Just come back from a 2 weeks stay. Hotel is in a good location but the pool had sprung a leak and was being dug up resulting in one big hole, so could be out of action for a long time. Some staff were helpfull whilst some were abrupt and lacked tolerance with the elderley customers who made up the... More

been going to benidorm for 15 years. same week every year, first time staying at this hotel, location we thought was good as it was short walk to main square and nightlife, the rooms were spacious, and everything was fine until we were coming, back the early hours of the morning, then it was a differant story. we were aware... More

Stopped here in November for the festival,a lot of elderly and also a lot of Spanish stay there. Food was quite good a reasonable choice.Not a lot of room round the pool area.Rooms average and a 10 minute walk to the square. More

Been back 3wks now, but feel i must put review on,... Stayed here before about 4yrs ago, rooms been updated to a very good standard, especially the shower room. It was also spotlessly clean everywhere. Food plentyful a bit repetative though. Staff helpful and friendly. As i have said it is a very cosmopolitan hotel, mixed nationalities, it didnt bother... More

Just returned from the Helios. Some positive and some negative points. Food was quite good most days, the breakfasts tended to be cold, and fish was the majority of stuff cooked by the show chef at other meal times. There was a large influx of Spaniards so I can only assume that the food was geared up for them. The... More

We have stayed in a few hotels in Bennidorm and this is the worst,on the plus side it was clean and the food was 3* and that's what we paid for.We were full board and found that the lunch time selection was better then the evening time. The staff wer,nt friendly and the head waitress even shouted and waved her... More

Hotel was great, our room was on the eighth floor pool side very end, which provided a great view of front and side. The shower was huge, ample space in room even with three people staying.Just been refurbished. Food was fine good selection even the picky feeder was able to chose something to eat. Pool was covered over so you... More

Returned to the Helios in October, had a much better experience from my July holiday. We decided to give the Helios another go as my preferred Hotel was full(The Presidente), arrived October the 15th for 2 weeks. The food was quite good the first week but dipped slightly going into the second, we ate out a couple of times at... More