This is very cosmopolitian hotel with most guests staying just a night or two. We were in a party of about 50 people staying 4 nights so perhaps got a better feel for the hotel than most guests. The safety boxes are in reception and it was 24 hours before we could get access to one as there appear to... More

If you expect a 4star hotel that says in it's brochure it has air conditioning throughout and our room was 28 C and the desk clerk says they do not turn on the a/c until May. If you wish speak to the hotel manager about this lamentable problem, but he does not work at the weekend and starts his 5... More

helpful staff, comfortable rooms, great breakfast and close to everything we wanted to see as the green Line tour company with plenty of ointerpreters was within walking distance of the hotel plus some good restaurants.

This was our second time in Rome; we picked this hotel as we stumbled across it the first time around whilst looking for the one we had booked. Comments on trip advisor were in the main quite good so we paid for an early bird special. In comparison to other hotels for the time of year we were going it... More

Hotel is situated in really busy and not the prettiest location near the central train station, so it's little bit noisy there 24/7. But the rooms are surprisingly quiet with a great set of curtains - you could have a deep night till noon. We had a room in the top floor with an amazing terrace, but the room itself... More

My wife and I have just returned back from a 3 night stay at the Best Western Hotel Universo. We arrived by train from Pisa and the hotel is situated about a 5 min walk from Roma Termini. Although coming out of the station at the other side meant that we had a slight detour until we located it! You... More

A good Hotel near to the Railway and bus station. On arrival at the Airport we took the Express train to Rome and were able to walk easily to the Hotel. Very handy as we used the train during our trip to visit another town, The Hotel was clean, warm and easy to settle into. The bedroom was stylish,very clean... More

Rooms are equiped with modern facilities. Bathrooms has the essential amenities such as hair dryers, clean towels, soap, shampoo etc. that a guest may need except that I find no slippers. Front Desk attendant seems argumental. We were in the group and upon check in, we were trying to arrange room assignments according to family wherein rooms has to be... More

Stayed at the Hotel Universo for three nights from 18th April. Our review is practically identical to many others posted. Good points: Good Location near Termini Railway Station.(although the area is only ok at night time) Clean Rooms/ Bathroom with good housekeeping, Quite good Breakfast selection. Not so good points. As repeated in many reviews ( Management seem to ignore... More