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BEST WESTERN Hotel Universo

4.0 of 5
Via Principe Amedeo 5B, 00185 Rome, Italy
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BEST WESTERN Hotel Universo
Ranked #399 of 1,260 hotels in Rome
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500 reviews from our community

Traveller rating
    94
    236
    99
    39
    31
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Families
78
 
Couples
181
 
Solo
33
 
Business
60
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
New Delhi, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 14 May 2013 NEW

We selected Best Western Universo owing to its location, being at a walking distance to Roma Termini Station. It was our first time in Italy and we wanted to stay at a hotel close to most popular attractions to reduce inter-city travel time. Best Western doesn't just offer location advantage but is also a very decent property, with value for... More

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Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
15 May 2013

Dear The_Moon23, We thank you for having dedicated some of your time to write such a lovely comment. Pleased to know you enjoyed your stay and that expectations were satisfied. Hoping to see you again soon, please accept our Best Regards. Cinzia Guest Relations Best Western Hotel Universo Roscioli Hotels Group - Rome More

Plymouth, United Kingdom
Top Contributor
73 reviews 73 reviews
48 hotel reviews
Reviews in 41 cities Reviews in 41 cities
191 helpful votes 191 helpful votes
3 of 5 stars Reviewed 8 May 2013

This is very cosmopolitian hotel with most guests staying just a night or two. We were in a party of about 50 people staying 4 nights so perhaps got a better feel for the hotel than most guests. The safety boxes are in reception and it was 24 hours before we could get access to one as there appear to... More

Was this review helpful? Yes 1
See 8 more reviews by jamesfurze for Rome
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
10 May 2013

Dear jamesfurze, Thank you for your comment, We have appreciated very much the graceful tone with which you have described our hotel, the service and the staff. Your cues are important and useful, we wish to thank you for those too. We are looking forward to see you again soon, in the meantime please accept our Warmest regards. Cinzia Guest... More

Kingston-upon-Hull, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 8 May 2013

If you expect a 4star hotel that says in it's brochure it has air conditioning throughout and our room was 28 C and the desk clerk says they do not turn on the a/c until May. If you wish speak to the hotel manager about this lamentable problem, but he does not work at the weekend and starts his 5... More

Was this review helpful? Yes 1
See 2 more reviews by garth t for Rome

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Darwin, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 May 2013

helpful staff, comfortable rooms, great breakfast and close to everything we wanted to see as the green Line tour company with plenty of ointerpreters was within walking distance of the hotel plus some good restaurants.

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
14 May 2013

Dear Harwoods8, Thank you for your comment. We are looking forward to welcome you again at our hotel. Arrivederci! Best regards. Cinzia Guest Relations Best Western Hotel Universo Roscioli Hotels Group More

Durham, England
Top Contributor
58 reviews 58 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 May 2013

This was our second time in Rome; we picked this hotel as we stumbled across it the first time around whilst looking for the one we had booked. Comments on trip advisor were in the main quite good so we paid for an early bird special. In comparison to other hotels for the time of year we were going it... More

Was this review helpful? Yes 2
Pilsen, Czech Republic
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 30 April 2013

Hotel is situated in really busy and not the prettiest location near the central train station, so it's little bit noisy there 24/7. But the rooms are surprisingly quiet with a great set of curtains - you could have a deep night till noon. We had a room in the top floor with an amazing terrace, but the room itself... More

Was this review helpful? Yes 1
Scotland, UK
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 28 April 2013

My wife and I have just returned back from a 3 night stay at the Best Western Hotel Universo. We arrived by train from Pisa and the hotel is situated about a 5 min walk from Roma Termini. Although coming out of the station at the other side meant that we had a slight detour until we located it! You... More

Was this review helpful? Yes 2
Belfast, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 April 2013

A good Hotel near to the Railway and bus station. On arrival at the Airport we took the Express train to Rome and were able to walk easily to the Hotel. Very handy as we used the train during our trip to visit another town, The Hotel was clean, warm and easy to settle into. The bedroom was stylish,very clean... More

Was this review helpful? Yes 2
Management_Roscioli, Responsabile relazioni pubbliche at BEST WESTERN Hotel Universo, responded to this review
26 April 2013

Dear Lee S, Many thanks for your lovely review and for the compliments we really have appreciated. We enjoy our customers' satisfaction and are content to come forward their expectations and requests. We look forward to see you soon. Best regards. Cinzia Guests Relations Best Western Hotel Universo Roscioli Hotels Group - Rome More

Manila, Philippines
Top Contributor
58 reviews 58 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 22 April 2013

Rooms are equiped with modern facilities. Bathrooms has the essential amenities such as hair dryers, clean towels, soap, shampoo etc. that a guest may need except that I find no slippers. Front Desk attendant seems argumental. We were in the group and upon check in, we were trying to arrange room assignments according to family wherein rooms has to be... More

Was this review helpful? Yes 2
Dublin Ireland
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 22 April 2013

Stayed at the Hotel Universo for three nights from 18th April. Our review is practically identical to many others posted. Good points: Good Location near Termini Railway Station.(although the area is only ok at night time) Clean Rooms/ Bathroom with good housekeeping, Quite good Breakfast selection. Not so good points. As repeated in many reviews ( Management seem to ignore... More

Was this review helpful? Yes 1
See 2 more reviews by opel for Rome
Management_Roscioli, Direttore at BEST WESTERN Hotel Universo, responded to this review
29 April 2013

Dear Opel, thank you for your comment. First of all, I want to apologize for the inconvenience occurred with the A/C. Matter of factly we respect the local law, regarding the heating/cooling service: during your stay temperature was not to be considered high. Furthermore, we are proud to be part of a nice “green project” called "Stay for the Planet"... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Very clean(12)
  • Trevi fountain(7)
  • Good location(7)
  • Train station(6)
  • Reception staff(6)
  • Breakfast buffet(5)

Additional Information about BEST WESTERN Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Region: Italy > Lazio > Rome
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#160 Luxury Hotels in Rome
#291 Family Hotels in Rome
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Best Western Hotel Universo is one of the few Roman hotels which has a hundred years old tradition.The hotel is located right in the heart of Rome, near the Termini Central Railway Station and few steps away from the Teatro dell'Opera and the Government buildings such as the Palazzo Baracchini and the Ministries of the Treasury and Agriculture in Via XX Settembre.Next to the Palazzo Massimo Museum, Piazza Venezia, and Via Veneto are a short stroll away. ... more   less 
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome

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BEST WESTERN Hotel Universo
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