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BEST WESTERN Hotel Universo

4.0 of 5
Via Principe Amedeo 5B, 00185 Rome, Italy
Hotel amenities
Ranked #423 of 1,292 hotels in Rome
3.5 of 5 stars 324 Reviews
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324 reviews from our community

What travellers say about this hotel
  • Very clean(10)
  • Train station(9)
  • Breakfast buffet(7)
  • Good location(7)
  • Reception staff(6)
  • Min walk(5)
  • Trevi fountain(4)
  • Bus tour(3)
  • Air Con(3)
  • Room service(3)
Traveller rating
    63
    146
    61
    27
    26
Only show reviews for Family (44) | Couples (111) | Business (36)
Date Rating
1248justjoan
Naperville, Illinois
2 reviews
3 helpful votes
5 of 5 stars Reviewed 13 June 2011
1
person found this review helpful

This is the second time I have stayed at the Hotel Universo. It is an excellent hotel, rooms were very comfortable and clean. Staff was always helpful. It is well located for seeing the usual tourist attractions. More

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Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
24 June 2011

Dear Client, we would like to thank you very very much for the nice comment. Location, accomodations, and reception staff is our proud. They are trained to be professional, helpful and to give useful information about city tour and directions. Looking forward to serve you again in the next future. Kind regards. Amelia Booking Department BEST WESTERN Hotel UNIVERSO Roscioli... More

VipulG
New Delhi, India
Senior Reviewer
6 reviews
3 helpful votes
3 of 5 stars Reviewed 8 June 2011

Stayed there on a business trip for 3 weeks. Staff are quite courteous and helped us on the various excursions we took and readily serviced us but the rooms were dirty. In my room, air conditioning was not working. Had to contact the staff to get it rectified. Further also, internet connectivity was through TV and was non functional. They... More

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BellaTravelerNikki
Simi Valley, California
1 review
4 of 5 stars Reviewed 7 June 2011

We recently stayed at this hotel for a business conference that we added onto for pleasure as well. The hotel was lovely, but the staff really made the place remarkable. So helpful and friendly, no matter what the issue - from suggested shopping, to ringing for taxi's, for solving watch battery problems, they helped with everything. The Italian people are... More

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Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
13 June 2011

Dear BellaTravelerNikki thank you very very much for your kind review, We are glad to know that your stay was so lovely. Our Management has the goal to make the guests feel very comfortable and welcome and we're pleased to know that we made your vacation an unforgettable experience! Looking forward to serve you again soon in the next future.... More

palakgupta
New Delhi, India
Reviewer
5 reviews
2 helpful votes
3 of 5 stars Reviewed 6 June 2011

the best thing about the station is the location, amongst the staff the only the reception is friendly.. the rooms are very small and quite dirty, dont be fooled by the pictures on the net, not all rooms are the same, the air conditioner did not work in one room and the hotel staff did not do anything about it...... More

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Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
7 June 2011

Dear Palakgupta, First of all we wish to thank you for your comment reporting the unsatisfactory conditions of the room you have been accommodated in during your stay with us. Please accept our sincere and deep apologies for the discomfort you have suffered. Our Management is very grateful and, in order to make all the needed inquiries, would like to... More

docmyla
chennai
1 review
2 helpful votes
1 of 5 stars Reviewed 3 June 2011
2
people found this review helpful

the hotel and staff were excellent- but we were appalled by the cleaning staff- the toilet -including the bathtub ,floors and the WC were cleaned in front of us -using the bath towels we had used the previous evening !!!!!!!!!!!!!!!!!!!!!!!! we swore of using any hotel towels for the rest of the trip !!!!!!!!!!!!!!! talk about 4/5 star services !---... More

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Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
15 June 2011

Dear Docmyla We would like to thank you for leaving your comment and detailed report here on TripAdvisor. We are really sorry for the inconvenience occurred during your stay at our hotel. We wanted to assure you that your report is very important for us to better understand what happened on this occasion. Quality of service has always been an... More

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diane160_0
Beverley, United Kingdom
Reviewer
3 reviews
4 of 5 stars Reviewed 2 June 2011

We chose this hotel as we trust the Best Western brand, and we were not disappointed. The hotel is about 5 minutes easy walk from the main railway station, Termini, with access to the Metro, buses and trains all from the same point. The room was very comfortable,spacious and with everything we needed, except some decent English-speaking television! Despite a... More

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Alekb62
Belgrade, Serbia
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 2 June 2011

I just came back from Rome where I was with my 23 years old daughter for a few days holidays like a city break. We stayed at Universo Hotel and it was great ! Good location (we walked from there to every historical location - no need to take metro), very amiably staff and very clean room. We'll be back....... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
7 June 2011

Dear Alekb62, thank you very much for your kind review. We are glad to know that your stay in our hotel was nice and comfortable. We remain at your complete disposal and looking forward to have the chance to host you once more in the next future. Kind regards. Amelia Booking Department BEST WESTERN Hotel UNIVERSO Roscioli Hotels Group -... More

3000sb
Mississauga
1 review
2 helpful votes
1 of 5 stars Reviewed 17 May 2011
2
people found this review helpful

I just want travellers who book a stay at the Best Western Universo Rome, to keep a close eye on your Visa bill. I booked my stay through Expedia and two weeks before my trip I noticed a charge on my Visa for the Best Western Universo in Rome. I have never travelled over seas before so I just thought... More

Was this review helpful? Yes
Direzione_Universo, Responsabile relazioni con la clientela at BEST WESTERN Hotel Universo, responded to this review
20 May 2011

Dear Sir, thank you for leaving your comment here on TripAdvisor. We are sorry about the trouble you are having with the double charge but we wish to reassure you and explain the situation. Usually, upon booking, our reception staff operates a pre-authorization on the credit card, given by the client to reserve the accomodation, for garantee. At that point... More

Nosirrah5454
Sydney, Australia
2 reviews
1 helpful vote
4 of 5 stars Reviewed 10 May 2011
1
person found this review helpful

Having travelled through Italy in late April 2011 we did not expect this hotel to have the modern rooms we got. They were spacious and well equipped but....no air conditioning meant one of the two rooms we had was unbearable for the first hr each time we came back from a day touring Rome. Aparently all rooms in the building... More

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dr_icecan
Contributor
15 reviews
5 helpful votes
4 of 5 stars Reviewed 4 May 2011
1
person found this review helpful

We stayed there at the end of April for three night. This was the first time for us to travel by ourselves. This hotel was booked as a Hotel + air ticket packet via the CX holidays. The hotel is well located which is near to the Termini station. However the road to it is very bumpy. My wife had... More

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BEST WESTERN Hotel Universo Also Known As

  • Best Western Universo
  • Best Western Rome
  • Rome Best Western
  • Hotel Universo Rome
Address: Via Principe Amedeo 5B, 00185 Rome, Italy

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