Stayed there on a business trip for 3 weeks. Staff are quite courteous and helped us on the various excursions we took and readily serviced us but the rooms were dirty. In my room, air conditioning was not working. Had to contact the staff to get it rectified. Further also, internet connectivity was through TV and was non functional. They... More

We recently stayed at this hotel for a business conference that we added onto for pleasure as well. The hotel was lovely, but the staff really made the place remarkable. So helpful and friendly, no matter what the issue - from suggested shopping, to ringing for taxi's, for solving watch battery problems, they helped with everything. The Italian people are... More

the best thing about the station is the location, amongst the staff the only the reception is friendly.. the rooms are very small and quite dirty, dont be fooled by the pictures on the net, not all rooms are the same, the air conditioner did not work in one room and the hotel staff did not do anything about it...... More

the hotel and staff were excellent- but we were appalled by the cleaning staff- the toilet -including the bathtub ,floors and the WC were cleaned in front of us -using the bath towels we had used the previous evening !!!!!!!!!!!!!!!!!!!!!!!! we swore of using any hotel towels for the rest of the trip !!!!!!!!!!!!!!! talk about 4/5 star services !---... More

We chose this hotel as we trust the Best Western brand, and we were not disappointed. The hotel is about 5 minutes easy walk from the main railway station, Termini, with access to the Metro, buses and trains all from the same point. The room was very comfortable,spacious and with everything we needed, except some decent English-speaking television! Despite a... More

I just came back from Rome where I was with my 23 years old daughter for a few days holidays like a city break. We stayed at Universo Hotel and it was great ! Good location (we walked from there to every historical location - no need to take metro), very amiably staff and very clean room. We'll be back....... More

I just want travellers who book a stay at the Best Western Universo Rome, to keep a close eye on your Visa bill. I booked my stay through Expedia and two weeks before my trip I noticed a charge on my Visa for the Best Western Universo in Rome. I have never travelled over seas before so I just thought... More

Having travelled through Italy in late April 2011 we did not expect this hotel to have the modern rooms we got. They were spacious and well equipped but....no air conditioning meant one of the two rooms we had was unbearable for the first hr each time we came back from a day touring Rome. Aparently all rooms in the building... More

We stayed there at the end of April for three night. This was the first time for us to travel by ourselves. This hotel was booked as a Hotel + air ticket packet via the CX holidays. The hotel is well located which is near to the Termini station. However the road to it is very bumpy. My wife had... More