Do not eat in this hotel food is poor and u pay €14 for soup coming out from a tin pizza bland tomatoes from a tin too burger €18 Mc Donald compare to the one they serve here is a gourmet burger
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- Sheraton Rome
- Rome Sheraton

Do not eat in this hotel food is poor and u pay €14 for soup coming out from a tin pizza bland tomatoes from a tin too burger €18 Mc Donald compare to the one they serve here is a gourmet burger
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Dear Mitchmadcat,
Thank you for your review. We regret to learn that the quality of our food did not live up to your expectations and hope there will be a chance for us to welcome you back and leave you with a better impression on your next stay,
The Hotel Management
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My husband and I stayed at this hotel before embarking on a Mediterranean cruise. There was nothing remarkable about the experience. Although we were upgraded, the room was tiny. I'd hate to see what a regular room looks like. Concierge was rude and unhelpful. Hotel has 4 PCs in the lobby for guests' use. That's not enough for the size...
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Dear Love2TravelVA,
Thank you for sharing your experience with us. We are sorry for the negative impression you received from our front desk staff and wish to thank you for your feedback which will help us in our ongoing efforts to improve our service. Due to the renovation works which involved the conference center facilities and part of the Hall,...
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Sheraton Roma, a big hotel but thats it. Time to renovate really. Carpets, decor, room interiors, bathrooms, restaurant all needs a transformation. Buffet is poor as per international standards, meant probably only fpr cheap travelling groups or bulk conferences. Your request for a bottle opener is refused, charged or recommended that the guest should himself go down to the bar,...
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Dear Rachit R,
Thank you for your feedback. We are sorry to learn of the disappointing experience you had during your stay. All of our associates are expected to provide a friendly and efficient service at all times, to make our guests feel as though they belong during their time with us and we regret this was not your experience....
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Dont expect this hotel to be anything like the Sheraton here in Australia! Tiny rooms with decor locked in the 70's!.
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As other reviewers have said the hotel is fairly near the airport. if you are arriving or departing when the shuttle bus goes then I would recommend it.
Location – metro is 10 min walk away or a short taxi ride. However coming back late in the evening there is a lack of taxis and the walk back is risky...
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Dear palalb,
Thank you for taking the time to review our hotel. We regret to learn that you were disappointed with the level of service you personally experienced. We have recently renovated our conference center and the next phase will include our restaurants, bar and all of our guestrooms.
We hope that you will consider staying with us again after...
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Hotel rooms were old looking and in need of a make-over and repairs. Service staff including reception and restaurant staff and concierge were polite and efficient but certainly not very friendly. I don't remember anyone actually smiling at me during my 5-day stay, let alone greeting me.
We had meetings on level 2, which were converted from 2 hotel rooms....
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Dear Aunty_I,
Thank you for your review. We have just finished renovating our conference center facilities and part of the lobby and our next phase will involve our guestrooms as well. Sorry to learn about your disappointment with our meeting package, as we also offer tailor-made proposals
The Hotel Management
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Stayed two nights at this hotel..the rooms were large and the hotel shuttle from the airport was good,we walked 10 mins too the train station to go into Rome and caught the free Sheraton bus direct to the hotel in the afternoon,check in was a little slow,but the price thru hotwire was great..would stay again if in Rome
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Dear aussie-on-vacation,
Thank you for sharing your experience here at the Sheraton Roma. Looking forward to welcoming you back!
The Hotel Management
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I stayed here with my wife and two little kids here for 3 days while visiting Rome. In general we have no complaints , they gave us a room by 12 PM since we reached the hotel fairly early from airport. The walk to the shuttle is a little long, can get tiring if you are lugging bags along. People...
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Dear Sinbad_pp,
Thank you for your time and pleased you appreciated our shuttle busses service. Please consider that we have just renovated our conference center facilities and our next phase will include the refurbishment of our guestrooms, bar and restaurant venues. Thank you again for your comments which help us to improve our service.
The Hotel Management
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I stayed here 1 night prior to catching a cruise. My room was ready for early check in but that was just pure luck because the group ahead of me room was not, so it just depends. Restaurant was nice. They give free internet service for about 30 min - 1hr cant remember how long, it was a little tricky...
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My wife and I stayed in this hotel recently. The hotel is about 30 minutes from the Fiumicino airport and is not near to the city centre. The good thing about the hotel is that they provide shuttle to the airport at 5 Euros and to the city centre at 3 Euros at various intervals.
The rooms were big compared...
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Dear scqs,
Thank you for your review. We are sorry to learn of the unsatisfactory level of service you experienced with our front desk staff, while we are pleased that you found it excellent our restaurant. All of our associates are expected to provide a friendly and efficient service at all times, to make our guests feel as though they...
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