i stayed in the hotel from 13th to 16th June . the staff at reception is very rude ,non- cooperative. The rooms having foul smell . More

We didn't book this hotel but were moved here as original hotel fully booked. It was far too far out of Rome for 4 women sightseeing. Breakfasts were very basic for a 4 star hotel. Rooms were clean and beds comfortable. When we arrived we notived a bar which went along one wall of the hotel. When returning one night... More

Hi, We were caught up in the recent volcano disruption and managed to land up here! We couldn't re-book our original hotel and spend £468 euros on 3 nights here.Suspect they were cashing in.The breakfast was stale and the coffee was rotten (unheard of in Rome)The room and hotel may have been 4 star 50 years ago,but no longer.We did... More

Poor location, too far from the city centre. Surly, unfriendly staff at reception unwilling to help in any way. Rooms are old, crusty and unclean. Aircon failed to work in most rooms at all times. How it manges to claim a 4 star status is beyond me. Stay anywhwere in Rome but here! More

The rooms are terrible with awful beds, in two of our rooms the air con was broken and the staff certainly don't care. There is nothing to recommend at all. More

The staff at the Hotel Hermitage thought that they were more important than the guests. Their attitude was disgusting and rude beyond all measure. At one point I found the cleaner lecturing my 10 year old son in Italian, putting a finger in his face and shouting at him. The bar never opened, not once during our 3 day trip!... More

It's a completely run down hotel. Heating doesn't work, nor do airconditioning units, smelly rooms, some without locks because they were broken and just had a hook on the inside of the room. The site has nothing to do with the reality. Moreover, most of the staff were not even Italians but Indians or Pakistanees, not speaking english and when... More

This was recommended to us as a very comfortable hotel offering luxury. Well, it certainly was dated . The service was extrememely disppointing. The staff was inefficient and often with bad manners. I have no idea what the name of the hotel used to mean, but it certainly should not be offered as a luxury hotel these days. More

I treated my girlfriend to three nights at the Hotel Hermitage. In contrast to some of the other reviews, we found the staff helpful and friendly, the room of a decent size and quality (although the shower cubicle was broken and the room smelt a little musty initially) and the breakfast typical of most other mid-price European hotels we have... More