Washbasin and shower clog up. It took two days to solve the problem. Modern design of the room but no privacy, at least for the toilettes which are separated from the room by a simple sliding glass wall.
Breakfast buffet is plentiful but "espresso" and "cappuccino" are from a press button machine with the quality you can expect from such...
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Dear Olivier B
First of all we would like to apologize for not having satisfied your expectations. We are very sorry to read you did not like our new rooms style and breakfast offered.
However we would like to thank you for having reported your disatisfaction, all comments either positive and negative are important as they help us to focus...
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First off the hotel is extremely well located - across from Termini. Easy access to the airport, subway, long distance trains, cabs, organized tours and the hop on hop off buses. Completely safe area.The hotel was totally renovated quite recently. Very modern style rooms including mood lighting. The rooms are well soundproofed. Everything inside the room is new & worked...
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Dear Jetset707,
We feel flattered to be defined an excellent choice and we thank you for the nice words spent about our hotel.
We are very content we have satisfied your lodging needs and expectations and we thank you for having chosen our property to spend your holidays in Rome.
We will be pleased to welcome and serve you once...
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Hotel is modern with colored lights in the rooms. Bed was nice, bathroom large by european standards. Our room overlooked the quiet "smoking" courtyard, but there was nobody there so it was especially peaceful.
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Dear jimmythec1,
thank you for th nice comment and also for the precious and useful advices you've given to anybody who is planning to book our hotel and likes to find peace and quietness right in the centre of town.
We wish there'll be another opportunity to welcome you at our hotel soon.
Warmest regards.
Cinzia
Booking Department
Best Western...
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we arrived and our room wasn't ready so we went on a guided tour. after several hours, we returned and go into our room. we found it rather spacious for a european hotel. the bed frame was such that i stubbed my toe on it 3 times in 4 hours. the balcony was nice, but it was noisy outside all...
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Dear OUILEY,
Thank you very much for having spent some of your time to write a comment about your stay at our hotel.
We are sorry to read you received no assistance from our desk staff and, in order to make enquiries and take the needed measures, we would be grateful if you could provide us with some more details...
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We really enjoyed staying at the Royal santina. The Hotel staff are friendly and helpful. The room was excellent, beds were comfortable and we found it very quiet at night. We enjoyed a really good Breakfast with plenty of choice. There is free internet access in the lobby which meant we could check in online for the homebound journey. The...
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Dear christine w,
We are very content you ladies had such a good time and enjoyed so much your stay at our hotel.
Thanks a lot for having shared your experience with the TripAdvisor Community and for the compliments to our reception staff.
We are then looking forward to welcome you again on your next long weekend or maybe for...
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I do not know how this hotel can not be happy! He stylish, next to the subway, with excellent breakfast and dinner, rooms are large, comfortable beds, a few steps from wonderful shopping streets of Via Nazionale, next to the famous pastry shop ... Well, what else does a man to be happy?
The curtain in the bathroom? So wash...
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Dear Anna z,
Thank you.
We are honoured you have enjoyed so much your stay with us.
We are then looking forward to see you and we hope it'll be very soon.
Yours faithfully.
Cinzia
Booking Department
Best Western Premjer Hotel Royal Santina Roscioli Hotels Group - Rome
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We visited Best Western Santina 2 nights (pre and post cruise) in August 2011. We paid 98 Euros per night, including breakfast.
Location: The hotel is located next to the main railways station of Rome. In case you are going to the cruise port (Civitavecchia) or airport, the location of the hotel could not be any better! Please note that...
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This is a conveniently located hotel, right across the street from Termini Train Station. Of course, the Leonardo Express train from the airport drops you off at the very furthest point of the train station so you will still have a long walk through the crowded station before you get to the street in front of the hotel. The airport...
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Dear Tony C,
Many thanks for your kind review and for giving us the pleasure to serve you.
We sincerely hope there will be another chance to see you.
Arrivederci.
Kind regards.
Cinzia
Booking Department
Best Western Premier Hotel Royal Santina
Roscioli Hotels Group - Rome
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This hotel is well situated across the road from the Roma Termini Train Station. It has immediate access to all tour buses. Service at the hotel is very good. The rooms are spacious by european standards. One small annoyance was the air conditioning is turned off in the middle of each night to all the rooms. We could never get...
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Dear grapplegrommett ,
herewith we would like to answer to your questions about the air conditioning. We, as a Best Western Premier Hotel, support "Stay for Planet" which is a save energy project to reduce fumes emissions. It is known that all types of air conditioning and heating systems are
pollutants and are highly damaging our planet. Hence in order...
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We stayed in this hotel for four nights starting Sept. 10. The location is fantastic - right next to the Roma Termini and about 40 minutes by cab from the airport. The pre-arranged pick up from the airport, arranged by the hotel, was prompt. The hotel is ideal for those using hop-on-hop-off tours as Termini is one of the stops....
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Dear ANANDKMOORTHY,
thanks for having spent some of ypur time to write a comment about your stay at our hotel.
Please accept our apologies about the little inconveniences you had with the accomodation, however we wish to thank you for having reported the problem. It's important to know what our guests think about us and we keep in great consideration...
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