We outgrew our B&B phase about twenty years ago, so I was a little worried when I booked us into the 14 room Portrait Suites for my wife's birthday. Fortunately this turned out to the perfect balance of a place that feels like home without the B&B atmosphere of it being someone elses home! With so few rooms the staff...
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Dear Guest,
I would like to extend my congratulations on your wife's birthday and thank you for choosing to celebrate with us at Portrait Suites Hotel in Rome.
We pride ourselves on creating a wonderful experience for our guests and we thank you for your feedback. I will make sure to share the great comments with the entire team. Your...
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We stayed at this hotel in the beginning of november. It was excellent and amazing!
The hotel is small and situated on the upper floors of Ferragamo boutique located in a very heart of Rome (the corner of via Condotti and Via Bocca Di Leone).
If you want to feel yourself like at home it's gonna be a good choice!...
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Dear Guest,
Thank you for taking the time to share your great experience on your last stay. It is always a pleasure to hear such wonderful comments from our guests. I’m glad to hear you enjoyed our rooftop and the service you received from our lifestyle team to book your favorite restaurant .
I will share your nice comments with...
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My wife and I and a friend had originally booked the Portrait Suites and then had our travel plans change and we had to cancel. When we were able to make our way to Rome we found that our last minute accommodation was atrocious. I took a chance and went directly to the hotel and the manager provided 2 lovely...
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Dear Guest,
it's always a pleasure for who as me has to take care of all our guests to receive a review like this. Our target is to welcome you upon the arrival and leaving you upon check out with a memorable experience.
Thank you for the time you spent to write this review,
We certainly look forward to welcoming...
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We stayed at this hotel last weekend. It was selected largely due to very favourable reviews on this website.
I have been fortunate to travel to Rome several times over the last few years. And overall the hotel is stylish, pleasant and has many great features but it is far from perfect. It certainly stacks up very poorly when compared...
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Dear John ,Lois and France,
as you can read in all other reviews posted from our guests , my answers always start thanking them for the time they spent on Tripadvisor leaving honest memories, suggestions and impressions of our hotel.
I’m doing the same today with you, even if for the first time we received a very negative review.
As...
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Owned by the Salvatore Ferragamo family, Portrait Suites is part of the select Lungarno Collection of hotels in Rome and Florence. Located above Ferragamo's men's store along Via Condotti, two blocks from the Spanish Steps, Portrait Suites, like all things Ferragamo, is all about design, style and service with the emphasis on service. The comfortable rooms and public spaces are...
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Reviewed 10 January 2011
Dear Guest
Thank you for your kind review. We're very glad to read that we helped you to make your stay a special stay that you'll never forget and I won't hide the fact that it feels particulary good since it's coming from someone who chose us over and over again. As you noted in your review, all the staff...
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My wife and I stayed at Portrait Suies for 6 nights in mid to late April this year. It was our first visit to Rome and I have to say this was the best hotel experience we have ever had. The hotel is amazingly stylish and if you don't know anything about Ferragamo you will do after staying here. We...
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Dear Guest,
Thank you for choosing to stay at Portrait Suites Hotel and for taking the time to post a review of your recent stay. I am delighted to read that you would recommend our hotel, and I do hope we will have the opportunity to welcome your return.
Once again, thank you for your comments and for choosing to...
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This hotel is an absolute dream come true, everything from the AMAZING staff who are the most wonderful helpful attentive staff I have ever come across, the rooms are divine and super stylish, breakfast in the room was wonderful we were very kindly upgraded to the penthouse suite which had an amazing wrap around balcony with views of the Spanish...
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Dear Mrs. Madaleine,
a dream come true...i wish to thank you on behalf of all the Portrait Suites Staff for the time you spent to post this review on Tripadvisor.
Your first words are our dream, we really hope to continue to offer smiles and emotions to all our guests.
Please consider me always at your disposal, and do not...
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We have spent a short stay at the Portrait Suites and were looking for a specila place to stay which was not pretentious or too grand.
Portrait Suites is special, the attention to detail and the friendly efficient service from the staff is quite outstanding, the rooms are beautiful and as I am interested in interior design I really appreciated...
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Dear Guest,
Thank you for taking the time to share your feedback of Portrait Suites- Lungarno Collection Hotel in Rome on TripAdvisor. I am very pleased to read your appraisal of our team, and that the service they provided.
I am happy to read that you enjoyed the interior design of our suites as well the roof top deck.
We...
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First and foremost, you need to understand that if for no other reason, the Portrait Suites' roof deck makes this hotel amazing. We spent morning, afternoons, evenings on the roof. Basically, whenever we needed a break. I never got tired of enjoying the views from the deck. More on that later.
On to the more routine details.
We stayed for...
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Dear Guest,
Thank you for your time and interest in writing about your recent stay with us. We use feedback such as yours and others to evaluate the achievement of our service promise.
While we strive for excellence at all levels, including Concierge Services, it was clear we fell short of expectations and our Concierge team has now been tasked...
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Just spent four nights at the Portrait Suites in Rome. Loved it. Only 14 roooms in the hotel so it is an intimate place a block from the Spainish steps. Decors is modern but classy. The Feragamio family owns this hotel so the walls are covered with pictures of and draws of shoes. The roof top deck is fantastic. Very...
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Dear Guest,
I appreciate you taking the time to share comments on your recent stay. Many thanks for your kind mentions of our roof top and staff. I am concerned to see that other aspects of your trip fell short of your initial expectations. As a hotel, we constantly evaluate everything that goes into providing a remarkable guest experience. Your...
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